GGuest UserThe common areas were decent, and the environment was quite clean, with good infrastructure, which should have been a plus. However, the staff service, management protocols, and complaint handling were all terrible throughout, leading to a very poor experience.
1. **Indifferent Staff Service; Clear Discrimination Between Local and Foreign Guests**
During check-in, when I asked normal questions and inquired about directions, the staff was perfunctory throughout, repeatedly responding with ”just look yourself” or ”you can see it.” Their attitude was cold and impatient, providing no effective guidance whatsoever. Yet, when dealing with foreign guests, their responses were incredibly quick and their attitude noticeably enthusiastic. This blatant discrimination was extremely unsettling. Ironically, the volunteers and some other guests were more proactive and friendly than the actual staff.
2. **In-House Rules Ignored; Chaotic and Unmanaged Environment**
The establishment clearly stipulates that slippers must be worn when entering rooms, but foreign guests staying in the same room wore shoes the entire time, disregarding this common rule. I reported this to the staff, and the cleaning crew also witnessed it, but no one ever intervened or corrected the behavior.
One foreign guest had an extremely poor sense of boundaries, frequently bringing his girlfriend into the male dorm, even staying overnight in the same bed, severely infringing upon other guests' privacy and safety. The establishment did absolutely nothing to manage or regulate this.
3. **Lost Personal Item; No Resolution, Apology, or Responsibility from the Establishment**
I booked a two-night stay. On my second day, I left my pajama bottoms on the bed when I went out, and found them missing upon my return. When I reported this to the front desk at check-out, they only verbally stated, ”the cleaning staff might have accidentally taken it, we'll follow up.”
Subsequently, I had to proactively message them for any updates. They eventually informed me that the item couldn't be found, with no explanation, no compensation plan, and not even a formal apology. They only replied with a few inexplicable emojis, showing an extremely perfunctory and irresponsible attitude.
As a consumer, I pay for accommodation not to be annoyed or discriminated against, and certainly not to lose an item and not even receive basic respect. The establishment failed to enforce its rules, take responsibility for its guests, and address problems. The overall experience was extremely disappointing.
Tunjuk Lagi