Hotel Kolam air panas di Quebec, Kanada

Beautiful hotel and room. The location is good in old Quebec but to get to other locations requires a walk down and up the steep hill. Amenities such as the gym is quite basic but does the job.

Nous sommes venus à Sherbrooke pour des funérailles et avons réservé à OTL AUBERGE DES GOUVERNEUR. Nous avons été pleinement satisfait de notre séjour à l’hôtel. Le petit déjeuner inclus à la chambre était excellent.

Stayed here one night in an deluxe suite nice and large and well appointed except the years are starting to show, i.e. worn out carpet, heater in bathroom not functioning and toilet bowl no longer anchored to the floor rocks sideways. Each unit of rooms has its own hot tub and sauna which is great. Meals are also excellent however service a little lacking for the stature of this auberge particularily in the Café Bistro where breakfast and lunch is served. The employees here are typically what you would find in a road house. The main dinning rooms is a one KM walk from most accommodations but well worth the price and walk. These lodge is not cheap but in my opinion worth the price.

Lokasinya sangat bagus, pasar raya, restoran, kedai kopi dan kafetaria di sekitarnya ada; hotel ini mempunyai reka bentuk yang ringkas dan elegan, dan persekitarannya sangat baik; walaupun semasa wabak, sarapan pagi juga sangat baik!

This hotel was perfectly located in the pedestrian village. Everything within a few minutes walk. Karoline at the front desk was super helpful with answering lots and lots of our questions and making recommendations. And what really stood out was that she would remember to ask about what we enjoyed….just super helpful and lovely to feel that we weren’t just another number in the hotel. We will definitely come back to this hotel.

There are 2 things this hotel has going for it...the Koena Spa and Kota restaurant. Other than that, the property is tired and dated, and the staff is sp**** and unable to solve the simplest issues. I booked a weekend getaway for myself and 2 friend. We booked a suite with 2 queen beds for our stay and made reservations with Koena spa. This was a Saturday overnight stay. The room was satisfactory for our purposes however the hallways were dingy and the room doors all the way down the hallways were damaged and peeling. One of the elevators was not aligning on the floors so you had to be careful not to trip when stepping in or out. Also, the front desk staff was not super welcoming or engaging. I have stayed at several other Doubletree properties and there is usually a warm welcome (including warm cookies) and that was not the case at all at this location. The room itself was clean but dated circa early 2000s. I stayed at this hotel a decade ago when it was an independent property and the decor/furniture has not changed a bit. When we arrived back from dinner, neither tv worked in the suite. One didn't even have power. We tried to contact the front desk from the room phone several times with no answer. Finally, I went down to the desk and the desk agent had no idea what to do to help as she indicated the maintenance staff was gone for the day. She offered batteries for the remote, which was not the issue. She noted the room number and indicated someone would look at it the next day...we were only staying one night. The location is excellent due to the adjacent Koena Spa. A quick trip down the elevator and you are right there at the spa entrance. A relaxing experience spending the whole day in the hot-cold cycles. In the lobby, the Japanese fusion restaurant, Kota, is another bonus. Great food and service. The bartender was very engaging and fun and the wait staff was excellent. Delicious menu and a beautiful terrace overlooking the spa deck and sunset. Overall, the spa and restaurant balanced out the tired hotel and subpar service. If you can book a promo for $150 or less it's fine. Otherwise, I would look at an Ottawa hotel.

Booked the biggest room type with private spa for my partner’s birthday. I was concerned with all the negative reviews (saw them after booking) and while it started out iffy, the staff really went over and above and redeemed the whole experience. Got to our room, which we booked specifically lakeside to enjoy the sunrise in the private hot tub. I called 72 hours in advance to make sure we would be assigned a room with a functional spa, and then 24 hours in advance to specifically ask that the spa be cleaned prior to our arrival (should be a given but it isn’t the case). Upon arrival, we found the spa to have murkey water, hair clip inside, band-aids, etc. We asked to have it cleaned and they say only the day crew does that (our check in is at 4 and the staff already left by 5). They called our room with an offer to reimburse 130$ with late check out. We refused. They said they’d work on a solution and found us another room with same amenities, but smaller. They even still offered with that the late check out and 130. We took it. So, while you have to argue and not take the first offer, it ended up working out - they were willing to go into problem-solving mode. The room was extremely clean, the fireplace is such a great addition for the winter. Really a cool, calm and modern vibe. I have to say that the reception desk staff was lovely, welcoming, and warm. The restaurant staff were also professional - and a bit mortified that there were consistently screaming children (this resort does not seem to be geared towards children at all but there were many children around, maybe because of winter break?). This is out of their control. The food was great, unlike other reviews, it was tasty, warm. By the way - Yes, it is expensive there. This is not a budget-friendly escapade. IMPORTANT POINT: I will say that the people picking up the phone when you call to either make a reservation or ask questions are really rude. I’ve seen other reviews say this, and I concur. It seems to be people working from home (I can hear cartoons and their children in the background) and they seem completely exasperated and over it. However, while I was at the reception desk, I saw some of them taking reservations too and boy were they all wonderful at the desks (both at Emotion and Evolution). All this to say, if your first encounter over the phone is less than stellar, don’t be discouraged. Esterel should really do something about that though, because it’s details like this that makes or breaks a first impression.

Hotel was a Dream for our daughters and us. We stayed only one night during trip through Quebec, but we appreciate access to the beach and pool. Our room was really big and bed confortable. Not far from the City Center

Beautiful hotel and room. The location is good in old Quebec but to get to other locations requires a walk down and up the steep hill. Amenities such as the gym is quite basic but does the job.

Stayed here one night in an deluxe suite nice and large and well appointed except the years are starting to show, i.e. worn out carpet, heater in bathroom not functioning and toilet bowl no longer anchored to the floor rocks sideways. Each unit of rooms has its own hot tub and sauna which is great. Meals are also excellent however service a little lacking for the stature of this auberge particularily in the Café Bistro where breakfast and lunch is served. The employees here are typically what you would find in a road house. The main dinning rooms is a one KM walk from most accommodations but well worth the price and walk. These lodge is not cheap but in my opinion worth the price.

Stayed here one night in an deluxe suite nice and large and well appointed except the years are starting to show, i.e. worn out carpet, heater in bathroom not functioning and toilet bowl no longer anchored to the floor rocks sideways. Each unit of rooms has its own hot tub and sauna which is great. Meals are also excellent however service a little lacking for the stature of this auberge particularily in the Café Bistro where breakfast and lunch is served. The employees here are typically what you would find in a road house. The main dinning rooms is a one KM walk from most accommodations but well worth the price and walk. These lodge is not cheap but in my opinion worth the price.