Hotel Hot Springs di Jilin, China

The room is very big. Our room is on the sixth floor. The balcony faces the outdoor hot spring yard, which is still very beautiful. However, the air conditioner seems to be controlled uniformly. No matter how you blow, it is always cold. The power of the whole house will be cut off at a fixed time, which is really weird. Our whole family was watching TV and suddenly the power went out, and then it came back on. It happened three times in total. I have never stayed in such a hotel. You have to pay for more mineral water. You can order food in the restaurant on the first day, but it is all self-service on the second day. It is very expensive, more than 100 per person. There is no other choice. I am really dissatisfied with the frequent changes in the hotel's policies; the indoor hot spring and the outdoor hot spring are separated by a long distance, and the corridor in the middle is very cold and windy, which is really unreasonable. In short, it is a very ordinary hot spring hotel. There are not many people left, and they are all on vacation.

The room was very spacious and clean, with excellent bedding and amenities. I booked two rooms, and they gave me the closest one, which I'm really grateful for. The price is also very affordable in the summer. Parking is easy. Restaurants and hot springs are nearby. A busy area with plenty of restaurants is only a ten-minute drive away.

The hotel offers a dedicated shuttle service from the high-speed rail station, which is very convenient. The rooms are clean, comfortable, and luxurious. I stayed in Building 3, and breakfast was right downstairs. The breakfast selection was extensive and delicious. The hot springs are great, with both indoor and outdoor options, so you don't have to worry about the cold. My skin felt very smooth after a soak. The ski resort is also excellent. Ski instructors at the resort are hundreds of yuan more expensive than those selling tickets directly. It's worth comparing prices first. The ski gear rental offered by the hotel costs 100 yuan, so consider if that's a good deal for you. The hotel also provides a 'green channel' to Changbai Mountain, which is not only convenient but also saved some money – truly fantastic! Overall, I was very satisfied with my stay at the hotel.

The hotel is conveniently located right next to the ski slopes, making it incredibly easy and stress-free to get around. After a day of skiing, there's no long trek back. The rooms are clean, spacious, and bright, with excellent heating, ensuring a superb stay. Rain provided meticulous and thoughtful service, and all the staff were enthusiastic and patient, responding promptly to our needs. The dining options were extensive and delicious, offering great value for money. Overall, it was a very comfortable experience, a top choice for ski accommodation, highly recommended, and I'll definitely choose to stay here again next time.

The hotel's butler service was excellent, almost 24/7, and any issues were promptly resolved. The hot springs♨️ were also very comfortable, especially in the morning when it's exclusively open to guests – fewer people, more peaceful, and great for photos. My skin felt so smooth after soaking! Plus, there's a direct shuttle bus to Changbai Mountain, which means no waiting in lines, which was really great. I'll definitely stay here again next time I visit Changbai Mountain.

Our trip to Changbai Mountain this time was fantastic, and I have to give a huge shout-out to the excellent service! Right from the start, Manager Benjamin had everything perfectly organized, from details like ski equipment deposits, operating hours, and hot spring reservations, to even sending videos of the routes to the ski resort. We didn't have to worry about a thing. What was most thoughtful was how customer service would proactively remind us of every schedule point, such as breakfast times, shuttle departures, and when the ski resort closed. They were more punctual than my own alarm clock! The hotel rooms were also clean and tidy.

Room facilities: Everything was well-appointed, and watching the snowflakes fall from the balcony was incredibly picturesque. Value for money: This Hilton hotel was the most worthwhile booking of my Changbaishan trip. The package included hot spring and skiing tickets, both of which were very practical and made the entire trip incredibly fulfilling. Breakfast: There was a good variety of options, more than enough for us women with smaller appetites. Bed: Very comfortable, just the right firmness. Restaurant: On the first day, we had Korean BBQ at the hotel. The dishes were exquisite; it didn't look like much, but two of us ate until we were stuffed. Location and transport: The location is excellent, very close to the entrance of the North Slope scenic area. Service: What deserves the most praise is the hotel's truly outstanding service. They meticulously arranged transportation for us to every attraction, which was incredibly thoughtful. Every staff member was enthusiastic, helpful, and answered all our questions, making us feel like old friends. They went out of their way to accommodate our requests for a room upgrade and late check-out. Next time I come to Changbaishan, I must stay at the DoubleTree by Hilton again.

We had an excellent stay in Homm Changchun Beihu. From the moment we stepped into the hotel, the lobby was very tastefully decorated, and staff was available to attend to all our needs. The hot spring was very relaxing, with both indoor and outdoor pools. We really enjoyed the ethnic photography session as well, and topped up for extra photos as it was very professional. Overall, a very pleasant and memorable stay in Changchun!

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

The hotel truly impressed me! From the moment I stepped into the lobby, a staff member escorted me to my room, proactively introducing the hotel's highlights, as well as local attractions and dining options. The room itself was spotlessly clean and tidy. The hotel boasts beautiful surroundings, truly a tranquil haven. It's fully equipped with excellent facilities, including a gym and an infinity pool. The family rooms are particularly popular, and I'll definitely bring my children back for a visit next time!