Hotel Hot Springs di Jilin, China

The Yunshuilanting Hot Spring Hotel is excellent. I traveled to Changbai Mountain with my elders and stayed in a Deluxe Twin Room with two large beds. The room was incredibly spacious and comfortable. Both the indoor and outdoor environments of the hotel are beautiful, and it's not far from various attractions, yet very quiet. The transportation is convenient, making it easy to get anywhere. The hotel staff are very kind, attentive, and enthusiastic. They offer an outdoor hot spring and free parking. There's also a fantastic barbecue restaurant right next door! 😄 Their breakfast is also good. Highly recommended.

Excellent! Blue Horizon has been around since I was a kid, and even after all these years, it still maintains its 5-star standard. It feels like staying in a Nordic forest. The restaurant offers wild mountain vegetables with dipping sauce – the kind only true Changbai Mountain locals would recognize. You absolutely must try it! However, I'd suggest they make the portion sizes smaller; there's too much, and it'd be a shame to waste those delicious wild vegetables. The complimentary activities and attractions are also fantastic and definitely worth visiting!

Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!

Traveling during the off-peak season, the hotel was excellent, and the front desk was incredibly responsible, taking care of everything. The hotel even has its own shuttle service with drivers who pick you up and drop you off wherever you need to go, and they even help you bargain! Much appreciated. Soaking in the hot springs while it snowed, then hitting the slopes at 8:30 AM – it was a fantastic experience.

1. Pick-up and drop-off service is available, which is super convenient! 2. The bunk beds were my kids' favorite! They said they want to come back to this hotel specifically because of them next time. 3. The sofa by the window spans the entire length of the room, so we could neatly line up all our clothes, which was incredibly handy. 4. The front desk staff and butler were incredibly responsive and accommodating. 100 points! 5. Perhaps because of the bunk beds, I noticed there were always two cleaning staff members, which is a big plus. 6. The evening activities were fantastic every day. After skiing, we'd soak in the hot springs, and right after dinner, we'd catch the iron flower show. The iron flowers were even more beautiful than fireworks. 7. The instructor was excellent. My 6-year-old was able to ski on their own after just two hours of one-on-one lessons. Overall, we were extremely satisfied with our trip to Changbai Mountain. We'll definitely be back next year!

Right at check-in, we were given two warm bottles of Changbai Mountain mineral water. The room was standard, and the heating was very strong – we had to sleep with the window open. The hot springs, however, are in a separate building, and you have to walk through the lobby on the ground floor to get to them. The lobby and the breakfast area on the second floor weren't warm enough, making it easy to catch a cold after coming back from the hot springs. The hot springs themselves are communal and only have a few small pools; it's not really worth going unless you just want a quick taste of Changbai Mountain's hot springs.

Staying at the Crowne Plaza Changbai Mountain Hot Spring Resort offered a mixed experience overall. **Highlights:** The hotel's service was truly impressive; all staff members were enthusiastic, responsive, and proactively offered travel advice and asked about our itinerary. The backyard features an adorable petting zoo where you can get up close with sika deer, alpacas, and other small animals, making for a relaxing and therapeutic stroll – perfect for families with children. The hotel also boasts its own volcanic hot springs with both indoor and outdoor pools, which are incredibly comfortable and soothing after a day of hiking. **Drawbacks:** The guest rooms are on the smaller side, feeling a bit cramped. The minibar in the room didn't include any drinks, so we had to call room service for water. The hotel's location is relatively secluded, with very few dining options available outside the hotel, meaning we were largely reliant on the hotel's internal dining, which had limited choices. This hotel is ideal for guests who prioritize hot springs, animal interactions, and excellent service. However, if you have high expectations for room spaciousness or dining outside the hotel, it's advisable to manage your expectations beforehand.

The hotel is quite new, and the shuttle bus runs every 15 minutes, making it very convenient to get to any of the attractions. The drivers are all very enthusiastic. The front desk also arranged a pick-up service to the station, which was excellent. The hotel is conveniently located near the commercial street, where there are performances, bonfires, and even 'Da Tie Hua' (iron flower show) in the evening. The amenities are decent, though some fun activities, like live-action CS, require an additional fee. Overall, it's a very good place; the entire resort is quiet and comfortable, and the breakfast is also nice.

The overall facilities are decent, and the front desk service is quite warm and attentive. The breakfast selection is基本合格 (basically acceptable). However, there's significant room for improvement in the details: 1. The cleaning was not thorough. Upon check-in, we found a large puddle of water under the clothes drying rack where the disposable slippers were stored, and it hadn't been cleaned. It took two calls to housekeeping for staff to arrive. 2. The complimentary hot spring tickets were generally okay, but it was unclear if it was real hot spring water, and the different pools showed no differences other than temperature. 3. The complimentary activities were all quite far from the hotel, and it was almost impossible to get a taxi there and back. The hotel also didn't provide shuttle services. I understand it's peak tourist season, and your reception capacity is limited, but don't forget you're one of the most expensive hotels in town. Is this the kind of service we get for such a price? This alone isn't enough to give you a low rating. What's most infuriating and incomprehensible is your hotel's airport/station drop-off service this afternoon. We booked a 13:00 departure, but the hotel only contacted us 10 minutes beforehand. Before the scheduled time, they inexplicably accused us of delaying and aggressively rushed us. With our luggage, we originally needed a whole car, but were forced to share a ride with others. They even blamed us, with a rude, lazy, and extremely impatient attitude! Is this the service quality of Erdaobaihe, a famous cultural and tourism town? Fortunately, we took several other taxis, and all the other drivers, including the one who picked us up, were very professional. Only your driver, with the license plate ending in 2227, doesn't fear tarnishing the reputation of Changbaishan people!! Afterwards, a so-called 'travel butler' called me to ask what happened. His attitude was also arrogant; he didn't even say hello! Have you studied law? Do you have investigative power? Reflect on your service first! I'm not obligated to repeat myself to you! I'm not complaining for the sake of it, nor do I need to file a complaint, but I must express my true feelings to you! Please reflect on your service quality for the sake of this beautiful sacred land!

I highly recommend the Beidahu Hyakumanseki Hot Spring Hotel; it's the ultimate choice for a ski resort getaway! As a high-end hot spring hotel under Gokurakuyu, Japanese aesthetics are integrated into every detail. The rooms are elegant and spacious, with premium and thoughtful amenities. Opening the window, you're greeted by a stunning, serene, and healing view of the snow-capped mountains. The location is absolutely fantastic, with an exclusive corridor leading directly to the ski equipment hall. No need to carry your gear; you can truly ski-in and ski-out, saving effort and hassle. After skiing, head straight to the Gokurakuyu hot spring, where the aroma of cypress wood fills the air. With both indoor and outdoor pools to choose from, the romantic experience of soaking in the snow is maximized, and all fatigue melts away. The butler service is meticulous, providing thoughtful care from check-in to check-out. The breakfast offers a rich variety of Chinese and Western dishes, ensuring you start your ski day full of energy. The hotel is well-equipped with a supermarket and a Japanese izakaya, fulfilling all your vacation needs in one place. Whether for a business retreat or a ski holiday, it's an impeccable top choice and has already been added to my must-visit list every year!