Hotel Hot Springs di Jilin, China

Was a nice place, clean and neat. I didn’t have any problem with my check in or check out. The room was big enough, the bathroom was clean, and every morning the did the cleaning again, providing clean towels . The location was also good, around the hotel there is a food street, shoppings, Walmart and coffee shops. The train station and subway were also close to the hotel.

Due to a change in our itinerary, we booked a hotel on short notice. Upon check-in, we found it far exceeded our expectations. The room was clean and tidy, the service staff was very professional, and a heartwarming incident occurred. After checking out, I was over 100 kilometers away from the hotel when I realized I had left my wallet in the room. After contacting the hotel, the staff immediately helped me find my wallet. Because cash can't be delivered by express, the waiter put the money in my card and transferred it to me via WeChat. They were very patient throughout the process, and the problem was quickly resolved. It's inevitable that there will be omissions when you're away from home, but it's very touching to meet such people! A big thumbs up to the hotel staff 👍🏻

Subject: An Exceptional Stay Defined by Remarkable Service and Comfort I recently had the pleasure of staying at this hotel, and it was truly an exceptional experience from start to finish. The level of service here is world-class, particularly the housekeeping team. When I found my room a bit too warm and realized the windows were fixed, the staff proactively provided a fan to improve airflow. This, combined with the in-room humidifier, ensured a perfect night’s sleep. The room amenities were also incredibly thoughtful and comprehensive. The hotel facilities are a major highlight. The hot springs offer an impressive variety of both indoor and outdoor pools. Furthermore, the logistics are handled seamlessly; the shuttle service to and from the High-Speed Rail station was very convenient. For those visiting Changbaishan, the hotel offers a direct bus service (provided you have a ticket), which made my trip stress-free. I want to extend my sincere gratitude to Da Ling and Yin Ling. Their attentive care and constant check-ins throughout my stay made me feel truly valued and were the highlights of my trip. The dining experience was equally impressive. The breakfast buffet featured a wide variety of delicious options, and the on-site restaurant served a diverse menu where every dish was flavorful. Overall, I am thoroughly impressed. I will certainly choose to stay here again on my next visit.

I highly recommend the Beidahu Hyakumanseki Hot Spring Hotel; it's the ultimate choice for a ski resort getaway! As a high-end hot spring hotel under Gokurakuyu, Japanese aesthetics are integrated into every detail. The rooms are elegant and spacious, with premium and thoughtful amenities. Opening the window, you're greeted by a stunning, serene, and healing view of the snow-capped mountains. The location is absolutely fantastic, with an exclusive corridor leading directly to the ski equipment hall. No need to carry your gear; you can truly ski-in and ski-out, saving effort and hassle. After skiing, head straight to the Gokurakuyu hot spring, where the aroma of cypress wood fills the air. With both indoor and outdoor pools to choose from, the romantic experience of soaking in the snow is maximized, and all fatigue melts away. The butler service is meticulous, providing thoughtful care from check-in to check-out. The breakfast offers a rich variety of Chinese and Western dishes, ensuring you start your ski day full of energy. The hotel is well-equipped with a supermarket and a Japanese izakaya, fulfilling all your vacation needs in one place. Whether for a business retreat or a ski holiday, it's an impeccable top choice and has already been added to my must-visit list every year!

Service: The butler-style service was excellent. Our butlers, Shanqiu and Songyue, were always available to answer questions and replied quickly. They were very prompt in resolving issues and proactively asked about our itinerary to remind us and help book shuttle buses for our outings. Facilities: While the hotel's hardware might not be the absolute newest, unlike some of the smart hotels under HUAZHU, the rooms are spacious, and all basic amenities meet travel needs. The housekeeping was very clean. The cleaning lady was incredibly warm and humorous and met our requests very promptly. Regarding our package benefits: Our hotel package was essentially all-inclusive, except for Changbai Mountain entrance tickets, main meals, and other personalized expenses. The hotel has a cute pet park where you can feed deer and a snow park for kids to play in. Our package also included skiing and snowmobiling experiences. The facilities at Heping Ski Resort were quite good, and it wasn't crowded when we went. We hired a coach for our child, while the adults just took photos. We even got to play in the powder snow on the snowmobiles, which felt quite worthwhile. Dining: For our main meals, we primarily ate at the Chinese restaurant on the second floor and the buffet restaurant on the first floor. Here, the service was definitely better than the food. The ingredients were clean and fresh, and taste is subjective. The prices were typical for a hotel of this caliber. The Chinese restaurant specializes in fresh ingredients from Northeast China and Changbai Mountain, offering ginseng and venison. Coming from a region with bolder flavors, we found it a bit too bland. The first-floor buffet offered Brazilian BBQ and small hot pots, both with normal flavors, and you could certainly eat your fill. Hot Springs: This truly deserves praise! Crown members could simply go downstairs in their bathrobes and swimsuits to enjoy the hot springs an unlimited number of times. Our child, who stayed for three days, went three times. It felt amazing to soak after hiking and skiing. The service inside the hot springs was also great; they provided free anti-slip socks for children and waterproof phone pouches. There were also snacks available at reasonable prices. In summary, the service is commendable. For those who want a worry-free and excellent experience, I highly recommend it!

I booked quite late before the new year, and on Trip.com, I could only book three nights separately: two nights in a king room and one night in a twin room. I tried to sort it out with Trip.com before but wasn't successful. To my surprise, two days later, Hotel Manager Zhang Pengyu called me proactively to say that a twin room had become available and asked if I'd like to switch all my bookings to twin rooms. That was incredibly thoughtful, saving me the hassle of packing and changing rooms. The room was quite spacious, the bedding was soft and comfortable, and the heating was very effective. The cleanliness was also good. It's worth noting that the hotel's location is excellent, very close to Wanda Town and extremely close to the ski resort. The ski service center is just a short walk away, which is super convenient. There's a free shuttle bus that circulates within the resort every half an hour, and it also provides pick-up and drop-off for activities like rafting, which is really handy. The breakfast offered a wide variety of options, but it did get a bit crowded during peak hours. The hotel's facilities are comprehensive. The service from 7-Up at the Executive Lounge and Manager Lü at the fitness center was outstanding; they were very responsive and incredibly thorough. The complimentary ski passes, hot springs, water activities, and entertainment snow tickets provided by the hotel were also excellent value.

The hotel's location is a bit remote, but that's typical for hot spring hotels. I communicated with the front desk a few days before arrival. I sent them my high-speed rail information and scheduled a pickup at Changbaishan Station. So, despite the somewhat remote location, the hotel's shuttle service was excellent. The front desk staff were also very good. When I arrived, I had intended for the front desk to book a rafting trip for me, but it turned out the hotel's contract with the rafting company had expired, so we had to sort it out ourselves. (I had inquired with the front desk a week prior, and they said it could be arranged there. I was surprised to find upon arrival that the hotel had just canceled its contract with the rafting company.) I want to be clear, I'm not blaming the hotel; it was just bad luck. I do hope the hotel can continue to assist out-of-towners in the future, as foreigners often face difficulties booking things in China without local phone numbers. I wanted to see Tianchi Lake, but it was closed all three days I was there. Rafting was also out. So, I ended up staying at the hotel. However, I enjoyed several hot spring baths, visited the gym, and the hotel can also arrange skiing for you. We didn't go skiing because we had elderly people with us. So, staying at the hotel wasn't bad at all. There are only two restaurants: a Korean restaurant and the hotel's buffet. The food was good, but the dinner shrimp seemed to be limited. I arrived at 7:30 PM and only got two shrimp, while my dad got five. Then there were none left, and the restaurant staff didn't replenish them. The room was very large and clean. I particularly liked the rooms at this hotel. The hot spring has both indoor and outdoor sections. I might return in the future.

Our New Year's Eve stay here was fantastic. Martina at the front desk was incredibly warm and helpful, assisting us with the hotel map, and other staff even brought us matches in the evening. Breakfast was also excellent; the restaurant manager, Chen Xin, helped us to our seats, providing superb service. The hotel gym and swimming pool are both great, and the courtyard view from our king room was lovely! We'll definitely choose this hotel again in the future!

This ski trip was fantastic! The hotel's location is perfect, right on the slopes, making it incredibly convenient. The room was clean and tidy, with great natural light and views. Lucia provided warm and attentive service. The hotel facilities are comprehensive, and it offers excellent value for money. It was so comfortable to relax after skiing. The overall atmosphere was cozy and pleasant, making it ideal for a ski vacation. Highly recommend it to all fellow skiers!

I booked a Stone Age-themed room, which my kids absolutely loved and had a blast playing in. The complimentary hot spring tickets were a fantastic value. From the moment I got off the bus and walked through the gate, I felt the service was exceptional. The doorman, the front desk, and even staff I didn't recognize were all incredibly welcoming and helpful. The infinity pool inside the hot springs was stunning, the food was reasonably priced, and the bath attendants were incredibly helpful, offering helpful guidance on every floor. Ms. Lin Haixia was especially helpful. She was my lucky star. I was just worried about getting a return ticket, and she just chatted with me and got a notification on her phone that she had been put on the waiting list. So lucky!