Hotel Hot Springs di West Java, Indonesia

The ambiance, the location the services and the professional services were up to the mark. Specially the roof top lounge is perfectly managed by all the staff there. Room service was also ideal. Recommended for solo, family or couples. I have resided in different mercure hotels but the vibe of Malang Mercure is extra ordinary.

The place has a super location. It’s near the city, but actually located in the hot Springs area. We love the landscape and the view. There are a lot of activities that we can do in the hotel, like horse riding, feeding the animals, canoeing, flying fox, swimming, even fishing. The cleanliness of the rooms are not so good. Maybe it was not easy to maintain such big place. My kids love the activities offered there. For me it is a little bit too bustling, especially in the swimming pool area. Because there are a lot of people who weren’t staying in the hotel that could buy a ticket to swim there, so the swimming pool area is not very comfortable to swim in. People are buying a lot of instant noodles and coffees, and they just throw the garbage everywhere. There are cigarette butts, cups, and noodle bows littered absolutely everywhere. I think they should limit how many outsiders could buy a ticket to swim so the area will be still comfortable for the hotel guests, and hire more people to clean. The food was horrible, especially for breakfast, it was almost inedible.

It was an amazing experience staying at the loft...the bedsheets was sparkling clean...towel were still in white colour even some other hotels still used even it had already turned into greyish... The view from our room.. is amazing...we can see the whole town

This garut hotel was so unique, nice room and cold room and good

The place emulates a village built on water. It was fun. The pool was good and big. The fishing experience was fun, even though we did not manage to get any fish. But the attendant was very attentive and helped us to catch some. Everyone gets grilled or fried fish. Nobody mentioned this in the review column. This was a very nice touch to our stay. I really love this hotel. Will come back if we visit Garut.

The staff were all very welcoming. From the front desk to security and the restaurant, everyone was great. They could communicate in English and even spoke some simple Chinese.

nce breakfast clean room and bed linen i took the premiere room they give extra sheet and blanket Really worth the price.. there is a nice coffee shop just right across the hotel..

I highly recommend this hotel for travelers, it's perfect for families and super comfortable! The breakfast menu is diverse; my advice is to go really early, like 6 AM, because it gets super crowded later, especially during long weekends ;)

This is one of the better-equipped hotels in the vicinity, featuring a swimming pool, breakfast, and even a Japanese restaurant. It's suitable for business travelers. They even prepared a little surprise for my birthday, which shows they're quite customer-friendly!

This is a Japanese-style hotel, with the first-floor restaurant predominantly serving Japanese cuisine, alongside some other dishes. Located in Bekasi, the overall environment and decor are quite decent. However, perhaps due to the hotel's positioning, the decor isn't overly refined, which is reasonable given the price point. The hygiene conditions are also acceptable, and the hotel staff are very enthusiastic and polite, which is commendable. All in all, it's a good hotel choice, especially since there aren't many options in Bekasi.