Hotel Hot Springs di West Java, Indonesia

Great room & ambience, very closed to shop centre in Karawang, just walk in. We are 4, booked 2(two) bedrooms with connection door, for 2(two) nights, between Jan 12-14, 2026. The front officer was helping to find the rooms & he gave us the best city view. Thanks for that. Unfortunately, they provided stains towels (& tears edges) at the bathroom. Also the makeup room service was coming in, without notice/signed hanging on the door, knocked the door & tried to get inside when I was in bathroom. Need to decline them until I finished taking a shower. They changed the bedsheets also with stains on blanket covers & (again) stains towels. It smells clean, so we just used it. Also, the shower drains were not working well, reported to the hospitality cleaner. They were also pretty good cleaning the room overall, it just the amenities, also the bedsheets needs to be upgraded - not really nice to see for 4stars hotel. The restaurant was OK, my husband spent 400K IDR for 2 portions of meals (soto & rice), drinks, & snacks/camilan. And I don’t understand , why they provided us 3(three) cups for toothbrushes, instead of 4. Never mind, it’s only my son using it. They just need to respect a little bit more for their guests with a proper amenities, which didn’t reflect the hotel values.

Recommended hotel in Bandung! I was just about to book this hotel when Trip.com offered a great promotion, so I immediately booked it. Perfect for a family staycation.

It was an amazing experience staying at the loft...the bedsheets was sparkling clean...towel were still in white colour even some other hotels still used even it had already turned into greyish... The view from our room.. is amazing...we can see the whole town

rather new hotel in Garut, overall is good, not the best, but not bad either. room come with breakfast, the breakfast is quite nice. Many option from cereal, main course, bread and pattiserie, juice, milk and also coffee and tea the room itself is new, but build quality is not good. the tile is break on some parts, and you can hear person above you walking in the night. room amenities is good. but why only 1 sachet of coffee ? this room is for 2 person -- swimming pool, and hot water batch is nice like most of hotel near cipanas garut. the only challenge in my opinion is how to maintain the quality of the hotel. it is new, but i do not know in a few years ahead if it is not maintain. *please check the flooring and the toilet.

This is the third time my family and I have had a staycation at JSI Resort. The reasons are its strategic location, spacious grounds with lots of green open spaces, and how incredibly kid-friendly it is. - The rooms are comfortable and clean. - There's a swimming pool, a super large playground, a mini zoo, and we can even play in the river. - The breakfast buffet is incredibly delicious and complete.

service is good cleanly room good location good priceeeeee

The staff were all very welcoming. From the front desk to security and the restaurant, everyone was great. They could communicate in English and even spoke some simple Chinese.

The best hotel experience in Karawang, the room, the service, the food, the facilities. Will be back again for sure

The hotel is clean, and the service is great. The view from the hotel overlooks Mount Guntur. You can enjoy the mountain scenery while having breakfast, coffee, or swimming. Suggestion: Please replace the towels in the room with new ones.

This is one of the better-equipped hotels in the vicinity, featuring a swimming pool, breakfast, and even a Japanese restaurant. It's suitable for business travelers. They even prepared a little surprise for my birthday, which shows they're quite customer-friendly!