Hotel Kolam air panas di Lombardy, Itali

盲選的酒店，意外驚喜。性價比很高，乾淨衞生！推薦～酒店有獨立的收費停車場。前台工作人員也是非常熱情。

Torno molto volentieri ogni volta che ho bisogno di coccole e relax! Servizi eccellenti, ottima cucina, camere confortevoli.

Ottimo, come sempre! Soggiorno perfetto, piscina spettacolare

QUESTA STRUTTURA E' OTTIMA ANCHE SE ULTIMAMENTE C' E DA RIVEDERE IL CENTRO BENESSERE DA POCO RISTRUTTURATO IN QUANTO IL SERVIZIO DI BAGNO TURCO NON E' AGIBILE DETTO ANCHE DA ALTRI CLIENTI DA MOLTO TEMPO ... SPECIALMENTE IN QUESTI GG DI FESTA DI PONTI DOVE LA GENTE VIENE PER RILASSARSI ... SPERO CHE QUESTO INCONVENIENTE SI RISOLVA E DIANO A NOI CLIENTI LA POSSIBILITA' DI USUFRUIRNE. ANCHE SE ORMAI PER NOI SE NE PARLA FRA UN PO' DI MESI . IL PUNTO FORTE DI QUESTO HOTEL E' QUALITA'-PREZZO NON FACETI CAMBIARE QUESTO PENSIERO. GRAZIE....

Absolutely THE worst Relais Chateaux I have ever stayed at and we stayed at over 15 of them. The hotel is old, unkempt, stale, and clearly has not been updated in years. The service matches by being rude at worst and dishonest at best. We stayed one night at the hotel. Checked in at 6pm. The room was like a sauna and we were told it should cool down soon as the AC was started only a few hours ago. By 8pm, it was still very hot and we asked the front desk for help. We were first told the hotel if fully booked so they can’t move us and they can’t give us a fan for “security reasons”. We were asked to check again after dinner and they expect the room to cool down by then. We headed to their pizza restaurant and after a disappointing meal came back to the room to find it not cooling at all. Went again to front desk and this time the attendant- Kumar- told us briskly he can’t do anything about it. He claimed he can’t call an AC technician at this late hour and has no other rooms to move us to. He kep cutting us every time we tried to explain how hot the room was and it was unacceptable to expect us to stay in a room with no AC and 80F when we paid $900 for the night, Kumar was rude, extremely disrespectful and belligerent. Only after we threatened to sleep in their lobby and insisted he call the hotel director, did he do so. We asked to speak with the director and were told he cannot speak to us at this last hour!! We were moved to another room which was much cooler but with just as dilapidated bathroom. Amazing how the room suddenly became available after the constant lying that they are fully booked. In the morning, we asked to meet with the director and were told he’s in a meeting offsite for all day. The only person available to speak with was an assistant front desk manager. When we mentioned that we had clearly communicated last night that we need to speak with the director, it’s unacceptable that he’s not available. We were the told he would call us in an hour. Of course, no one called. Making it rather clear why the whole experience was so terrible- it’s come from top down. When the hotel director does not care about the customer experience, of course, no one else will. This hotel needs to be delisted from Relias C and Smiths. They absolutely don’t care about service, quality or standards that a luxury hotel should have.

Ho prenotato con una amica, personale gentilissimo ed ha soddisfatto tutte le nostre richieste. Se volete rilassarvi ed fare belle foto😜 qc terme bagni vecchi e il migliore

A very special stay! Me and my partner went for her 30th birthday, we had a bottle of sparkling wine given to us in our hotel room! The breakfast was amazing, spa was lush and location was perfect. The staff were lovely and super helpful, we took an airport taxi with them and he also brought her and I birthday drinks. It was such a special time, we also got engaged whilst there (which we didn't share) as we'd already been spoilt to the max but I would recommend this hotel to everyone and hope to return. Thanks for everything!

Ho trascorso l’immacolata in questo hotel stupendo. Se pensate di aver soggiornato in posti belli è perché non siete mai stati qui Le stanze sono meravigliose, la struttura è stupenda, ma la cosa più straordinaria sono le persone! Vi sfido a trovarne anche una sola che non vi sorrida o vi accolga come foste vecchi amici. Ma non è finita in tutto questo ben di Dio vi suggerisco di cenare al ristorante della struttura: un’esperienza personale e gastronomica che vi farà continuare a sorridere anche mentre tornate a casa

My friend and I stayed here and booked the junior suite with the balcony. we would highly recommend this room as you have an incredible view of Lake Como. The staff from the outset were incredible and made us feel welcomed. We ate at the restaurant and ordered room service to our room. the food was amazing, especially the gnocchi and Tiramisu! We a fabulous time so much so that we booked to come back next summer on our way back to London 😊 Grazie mille for a lovely short break!

Torno molto volentieri ogni volta che ho bisogno di coccole e relax! Servizi eccellenti, ottima cucina, camere confortevoli.

Ottimo, come sempre! Soggiorno perfetto, piscina spettacolare

QUESTA STRUTTURA E' OTTIMA ANCHE SE ULTIMAMENTE C' E DA RIVEDERE IL CENTRO BENESSERE DA POCO RISTRUTTURATO IN QUANTO IL SERVIZIO DI BAGNO TURCO NON E' AGIBILE DETTO ANCHE DA ALTRI CLIENTI DA MOLTO TEMPO ... SPECIALMENTE IN QUESTI GG DI FESTA DI PONTI DOVE LA GENTE VIENE PER RILASSARSI ... SPERO CHE QUESTO INCONVENIENTE SI RISOLVA E DIANO A NOI CLIENTI LA POSSIBILITA' DI USUFRUIRNE. ANCHE SE ORMAI PER NOI SE NE PARLA FRA UN PO' DI MESI . IL PUNTO FORTE DI QUESTO HOTEL E' QUALITA'-PREZZO NON FACETI CAMBIARE QUESTO PENSIERO. GRAZIE....

Absolutely THE worst Relais Chateaux I have ever stayed at and we stayed at over 15 of them. The hotel is old, unkempt, stale, and clearly has not been updated in years. The service matches by being rude at worst and dishonest at best. We stayed one night at the hotel. Checked in at 6pm. The room was like a sauna and we were told it should cool down soon as the AC was started only a few hours ago. By 8pm, it was still very hot and we asked the front desk for help. We were first told the hotel if fully booked so they can’t move us and they can’t give us a fan for “security reasons”. We were asked to check again after dinner and they expect the room to cool down by then. We headed to their pizza restaurant and after a disappointing meal came back to the room to find it not cooling at all. Went again to front desk and this time the attendant- Kumar- told us briskly he can’t do anything about it. He claimed he can’t call an AC technician at this late hour and has no other rooms to move us to. He kep cutting us every time we tried to explain how hot the room was and it was unacceptable to expect us to stay in a room with no AC and 80F when we paid $900 for the night, Kumar was rude, extremely disrespectful and belligerent. Only after we threatened to sleep in their lobby and insisted he call the hotel director, did he do so. We asked to speak with the director and were told he cannot speak to us at this last hour!! We were moved to another room which was much cooler but with just as dilapidated bathroom. Amazing how the room suddenly became available after the constant lying that they are fully booked. In the morning, we asked to meet with the director and were told he’s in a meeting offsite for all day. The only person available to speak with was an assistant front desk manager. When we mentioned that we had clearly communicated last night that we need to speak with the director, it’s unacceptable that he’s not available. We were the told he would call us in an hour. Of course, no one called. Making it rather clear why the whole experience was so terrible- it’s come from top down. When the hotel director does not care about the customer experience, of course, no one else will. This hotel needs to be delisted from Relias C and Smiths. They absolutely don’t care about service, quality or standards that a luxury hotel should have.

A very special stay! Me and my partner went for her 30th birthday, we had a bottle of sparkling wine given to us in our hotel room! The breakfast was amazing, spa was lush and location was perfect. The staff were lovely and super helpful, we took an airport taxi with them and he also brought her and I birthday drinks. It was such a special time, we also got engaged whilst there (which we didn't share) as we'd already been spoilt to the max but I would recommend this hotel to everyone and hope to return. Thanks for everything!

Torno molto volentieri ogni volta che ho bisogno di coccole e relax! Servizi eccellenti, ottima cucina, camere confortevoli.

Ottimo, come sempre! Soggiorno perfetto, piscina spettacolare

QUESTA STRUTTURA E' OTTIMA ANCHE SE ULTIMAMENTE C' E DA RIVEDERE IL CENTRO BENESSERE DA POCO RISTRUTTURATO IN QUANTO IL SERVIZIO DI BAGNO TURCO NON E' AGIBILE DETTO ANCHE DA ALTRI CLIENTI DA MOLTO TEMPO ... SPECIALMENTE IN QUESTI GG DI FESTA DI PONTI DOVE LA GENTE VIENE PER RILASSARSI ... SPERO CHE QUESTO INCONVENIENTE SI RISOLVA E DIANO A NOI CLIENTI LA POSSIBILITA' DI USUFRUIRNE. ANCHE SE ORMAI PER NOI SE NE PARLA FRA UN PO' DI MESI . IL PUNTO FORTE DI QUESTO HOTEL E' QUALITA'-PREZZO NON FACETI CAMBIARE QUESTO PENSIERO. GRAZIE....

A very special stay! Me and my partner went for her 30th birthday, we had a bottle of sparkling wine given to us in our hotel room! The breakfast was amazing, spa was lush and location was perfect. The staff were lovely and super helpful, we took an airport taxi with them and he also brought her and I birthday drinks. It was such a special time, we also got engaged whilst there (which we didn't share) as we'd already been spoilt to the max but I would recommend this hotel to everyone and hope to return. Thanks for everything!

Ho prenotato con una amica, personale gentilissimo ed ha soddisfatto tutte le nostre richieste. Se volete rilassarvi ed fare belle foto😜 qc terme bagni vecchi e il migliore