Hotel Kolam air panas di Sicily, Itali

We stayed in this hotel for 5 nights, and we thoroughly enjoyed our visit to both Syracusa and Otigia. We drove from Catania airport to the hotel, which took around an hour. Even using Sat nav, it was extremely difficult to locate! The hotel is located in a residential area with its car park with almost no places locally to eat or drink. However we did find an extremely Japanese restaurant on our last day. The room we had was very clean and breakfast was also very good. The hotel has almost no atmosphere in the evenings but an honest bar.

My partner and I stayed at this hotel for a week during our holiday to Sicily. We selected the bed and breakfast option, not all inclusive. Our first impression of the hotel was second to none, the decor and presentation is beautiful, certainly looks like a 5 star hotel! The receptionists on arrival and throughout our stay were also exceptional, very friendly and approachable with no doubt that they would do anything for you. However, this is where our compliments end. We felt during our stay that we were not valued as other guests and we did not understand why. Things like, waiting staff not being as smiley and approachable as they were to other guests, forgetting multiple drinks orders throughout the week, cocktails coming in different forms in the same night (the Sicilian passion cocktail first arriving as a frozen daiquiri form then half an hour later another arriving as a liquid). One waiter started to take our order at the bar and whilst my partner was mid sentence the waiter walked off and started serving somebody else. We also did not feel that sweeping round our feet at the table in the bar was appropriate when we were eating our meals. Our room although lovely with a beautiful view, wasn’t cleaned every day. This is not something that would bother us ordinarily as nobody changes their sheets at home everyday but in a 5 star hotel, you expect room service every day, which did not happen and clean sheets more than 3 times in a week. For bed and breakfast we had access to the buffet in the morning which was nice if you don’t want any warm food. Multiple different types of fruit, yoghurt, pasties and cakes but the bacon, sausage and egg was disappointingly cold every morning. Coffee is exceptional though! There are restaurants within the hotel that are equally lovely in decor as the rest of the hotel and the food was very nice. However, one night in one of the restaurants we were dining with no more than 5 other tables. Whilst we were eating our main courses, one of the waiters came out with two meals and a jug to accompany, it was clear that the waiter was unsure of which table the food belonged to as he was walking around aimlessly. He then put the jug on our table and walked off. Confused and thinking that the jug was an accompaniment to our meal, I picked it up and had a look but decided to leave it. In this time the waiter came back with the same two meals, picked up the jug he had left on our table and took it to another table and gave them their meals along with the jug. Thankfully I hadn’t toughed the sauce in the jug or actually eaten any of it, little do they know I could’ve had an allergy to something in that sauce or heaven forbid I could of cross contaminated something from my meal into the sauce and then it be taken to the correct person with an allergy or intolerance. Thankfully this did not occur but we were both astounded that this had happened at a 5 star restaurant. All of these things may be small but they a

It was very beautiful hotel with nice staffs! And dinner and breakfast in the hotel was delicious! Highly recommend to visit Atlantis bay !!!! But gym was a bit small and we were a bit disappointed that sauna was only for wellness user ... But we would love to come back next time ! We love taormina!

L'hotel è confortevole e pulito. Dispone di una grande piscina, parcheggio e accesso privato alla spiaggia che dispone di ombrelloni e lettini nonchè di servizio bagnino cordiale e ben educato. La camera pulita e accogliente. Tuttavia l'accoglienza del personale della reception non è stato così ospitale e accogliente perchè contrariati dalla presenza in camera di un frigo portatile da auto utilizzato esclusivamente per mantenimento di prodotti personali. L'accesso all'hotel con il mini-frigo a seguito mi sarebbe stato vietato perchè avrebbe consumato corrente elettrica causando un sovraccarico di energia che avrebbe potuto interrompere l'energia elettrica al piano (che scuse senza fondamento!!!). Per poter accedere con il mini-frigo portatile ho dovuto dare le mie buone ragioni in modo deciso e insistente. Sarebbe invece buona norma se nell'hotel venisse rispettato il decoro dell'abbigliamento nei locali interni di uso comune dal momento che gli ospiti passeggiano all'interno in costume da bagno.

酒店前台Neomi非常友好，整個酒店其實分為兩個部分，在山上的Timeo和海邊的San‘Andrew。兩個酒店之間每半小時有免費穿梭巴士可以坐，其實很方便。Timeo的風景絕佳，服務更是堪稱一流，入住有歡迎水果點心，晚上睡前會放一杯晚安茶飲。由於到的比較早，前台貼心的安排在Bar喝點飲料，退房因為去沙灘玩而忘記了時間，直到下午三點才退房，在90%入住率的情況下完全沒有人催促！晚餐選擇了去海邊的餐廳欣賞落日，每一道菜都很好吃。實在非常滿意此次入住。

Very appreciable and very nice structure even if it is a bit dated. Well-connected services and really excellent staff. The only flaw of the place is that the staff only speaks French and Italian except Francesco, who was really super, helping us with everything, from welcoming to goodbye with kindness and professionalism. However, I recommend the structure to everyone.

PERFETTOOOO, Camere 8, servizio 9, ristorante 8, centro benessere 9, reception 8, servizio ristorante 9, pulizia 7. Andateci vi troverete benissimo, si mangia bene e troppo, ottimi spazi comuni ed il centro benessere….grande accoglienza

My partner and I stayed at this hotel for a week during our holiday to Sicily. We selected the bed and breakfast option, not all inclusive. Our first impression of the hotel was second to none, the decor and presentation is beautiful, certainly looks like a 5 star hotel! The receptionists on arrival and throughout our stay were also exceptional, very friendly and approachable with no doubt that they would do anything for you. However, this is where our compliments end. We felt during our stay that we were not valued as other guests and we did not understand why. Things like, waiting staff not being as smiley and approachable as they were to other guests, forgetting multiple drinks orders throughout the week, cocktails coming in different forms in the same night (the Sicilian passion cocktail first arriving as a frozen daiquiri form then half an hour later another arriving as a liquid). One waiter started to take our order at the bar and whilst my partner was mid sentence the waiter walked off and started serving somebody else. We also did not feel that sweeping round our feet at the table in the bar was appropriate when we were eating our meals. Our room although lovely with a beautiful view, wasn’t cleaned every day. This is not something that would bother us ordinarily as nobody changes their sheets at home everyday but in a 5 star hotel, you expect room service every day, which did not happen and clean sheets more than 3 times in a week. For bed and breakfast we had access to the buffet in the morning which was nice if you don’t want any warm food. Multiple different types of fruit, yoghurt, pasties and cakes but the bacon, sausage and egg was disappointingly cold every morning. Coffee is exceptional though! There are restaurants within the hotel that are equally lovely in decor as the rest of the hotel and the food was very nice. However, one night in one of the restaurants we were dining with no more than 5 other tables. Whilst we were eating our main courses, one of the waiters came out with two meals and a jug to accompany, it was clear that the waiter was unsure of which table the food belonged to as he was walking around aimlessly. He then put the jug on our table and walked off. Confused and thinking that the jug was an accompaniment to our meal, I picked it up and had a look but decided to leave it. In this time the waiter came back with the same two meals, picked up the jug he had left on our table and took it to another table and gave them their meals along with the jug. Thankfully I hadn’t toughed the sauce in the jug or actually eaten any of it, little do they know I could’ve had an allergy to something in that sauce or heaven forbid I could of cross contaminated something from my meal into the sauce and then it be taken to the correct person with an allergy or intolerance. Thankfully this did not occur but we were both astounded that this had happened at a 5 star restaurant. All of these things may be small but they a

L'hotel è confortevole e pulito. Dispone di una grande piscina, parcheggio e accesso privato alla spiaggia che dispone di ombrelloni e lettini nonchè di servizio bagnino cordiale e ben educato. La camera pulita e accogliente. Tuttavia l'accoglienza del personale della reception non è stato così ospitale e accogliente perchè contrariati dalla presenza in camera di un frigo portatile da auto utilizzato esclusivamente per mantenimento di prodotti personali. L'accesso all'hotel con il mini-frigo a seguito mi sarebbe stato vietato perchè avrebbe consumato corrente elettrica causando un sovraccarico di energia che avrebbe potuto interrompere l'energia elettrica al piano (che scuse senza fondamento!!!). Per poter accedere con il mini-frigo portatile ho dovuto dare le mie buone ragioni in modo deciso e insistente. Sarebbe invece buona norma se nell'hotel venisse rispettato il decoro dell'abbigliamento nei locali interni di uso comune dal momento che gli ospiti passeggiano all'interno in costume da bagno.

Very appreciable and very nice structure even if it is a bit dated. Well-connected services and really excellent staff. The only flaw of the place is that the staff only speaks French and Italian except Francesco, who was really super, helping us with everything, from welcoming to goodbye with kindness and professionalism. However, I recommend the structure to everyone.

We stayed in this hotel for 5 nights, and we thoroughly enjoyed our visit to both Syracusa and Otigia. We drove from Catania airport to the hotel, which took around an hour. Even using Sat nav, it was extremely difficult to locate! The hotel is located in a residential area with its car park with almost no places locally to eat or drink. However we did find an extremely Japanese restaurant on our last day. The room we had was very clean and breakfast was also very good. The hotel has almost no atmosphere in the evenings but an honest bar.

Peaceful resort in the countryside of Noto, away from all noises. Our room was situated in the upper part of the resort, with countryside views from our window. The room was clean and spacious with TV and good bathroom. It is safe for children. Big pool and outdoor bar area. Parking available if you come with own car. Reception staff and manager were helpful. Breakfast was good, both indoor or outdoor seating available. Only one drawback is that if you are staying in the upper part (Carrubo part) request property's car to drive you up and down the hill - service is available all day.

We stayed in this hotel for 5 nights, and we thoroughly enjoyed our visit to both Syracusa and Otigia. We drove from Catania airport to the hotel, which took around an hour. Even using Sat nav, it was extremely difficult to locate! The hotel is located in a residential area with its car park with almost no places locally to eat or drink. However we did find an extremely Japanese restaurant on our last day. The room we had was very clean and breakfast was also very good. The hotel has almost no atmosphere in the evenings but an honest bar.