Hotel Hot Springs di Gunma Prefecture, Japan

I chose this hotel because of the brand, having stayed at their Izu property before. The Kusatsu location, however, felt a bit lacking. Also, 'low floor' didn't mean a lower level in the main building, but rather a room in the East Wing instead of the main building. The Ctrip prices were quite erratic! While they did refund me 100 for the price difference, that refund came at the cost of not staying in the main building! The evening buffet was decent, but the steak station was always empty, with only a few pieces on the plate and no fresh ones being brought out after cooking.

I looked forward to my stay in this hotel very much given the good comments on the Internet. The open air bath on the rooftop is great. You can see the stars on a clear days, but there is no shampoo and shower gel there. You can also choose your own yukata. They are not very fancy ones but much better than the standard basic yukata. However, I found the dinner disappointing. I paid around 6000 yen for the dinner. There were just a small portion of appetizers, udon noodles with pork, a pot of rice and a small dessert. I also paid extra for the drink. The taste was very average. You can have much better dinner in a restaurant in this area.

We stayed in Naraya House for 1 night and it was perfect. The staffs were all very kind and helpful that I am truly grateful for all their assistance given throughout our stay. We had a suite, rm no.206, it was stunningly amazing! I only know I am booking a suite with a beautiful view of the yubatake and private onsen. I didn't know it's a gigantic duplex suite with the best view of the yubatake! The room door opens to a western style living and dining area that fits with a set of sofa for 6 and a dining table for 4 with 2 benches. To the left of this western style area is 2 double beds, a walk-in closet and a toilet. I could see Japanese syle beddings in a cupboard which I believe they would be made when the room is booked for more than 2 persons. Facing the sofa is a TV panel. Behind the TV is a Japanese style sitting area with a coffee table and a view of the yubatake. The view is picturesque. There you can also find a stairs going down to the suite's private onsen bath. It's actually on a balcony overlooking the yubatake, the same gorgeous view as in its Japanese style sitting area above, just without the windows, ie closer and clearer picture of the yubatake without reflections. But be aware ppl on the street can see u too, as you can see the windows r just next to 7.11 The meal provided was fantastic. I particularly enjoyed the freshly made sushi. The salmon roe was just so fresh that they were actually shining like marbles. All the ingredients used are high quality. My kid, who is usually picky on food, was pleased with the menu. He already wanted to come back again. Next time, we will stay here for more nights in order to better experience the beauty of Kusatzu. Ps I usually don't bother to write a review, I am doing this one in return to the hotel's great service and hospitality. Thank you and until next time~

It was my wife’s birthday hotel helped me arrange a special case. I have stayed 5+ times it has becomed very tourist mostly foreigners and my only complaint was little control over etiquette people taking photos and wearing swimsuits

We had a wonderful stay at Urakusatsu Tou, a brand-new hotel that truly exceeded our expectations. From the moment we arrived, we were warmly escorted by the staff. Although parking was allocated at a private outdoor parking area, the hotel thoughtfully provided an escort service, making the process very smooth and comfortable. The room was spacious and beautifully designed. Communication was easy as the receptionist spoke fluent English. The hotel also provided pajamas and daily clothing, which was a lovely and convenient touch. The onsen experience was outstanding—definitely one of the best we’ve ever had. You can immediately feel your skin becoming smooth after soaking, which made each visit incredibly relaxing. We stayed for three nights with both breakfast and dinner included. Meals were served à la carte, and the menu changed daily, surprising us every time. The food was delicious and very filling—we were completely satisfied after every meal. That said, there are a few areas we hope the hotel could improve: • During winter, the room felt quite cold as the air-conditioning heater did not function properly and was unable to warm up the room. • Breakfast hours could be extended a little later for guests who prefer a more relaxed morning. • Providing a choice of pillows would further improve sleeping comfort. • The blue indicator light on the room’s control panel remains very bright even when all lights are turned off, which can be a bit distracting at night. Overall, this hotel offers excellent service, comfort, and an unforgettable onsen and dining experience. Highly recommended, and we believe it will be even better with these small improvements.

The hotel facilities are a bit old, but the location is excellent. The front desk even has staff who speak Chinese, and there's a great selection of free yukata to choose from right next to the front desk. Both breakfast and dinner are buffet-style, and the restaurant offers a rich variety of food, including all-you-can-drink draft beer.

Kusatsu itself is a magnificent place. The hotel is located right in the center. The room type was traditional with futons, and we had a mountain view, which was stunning in the morning. The hotel is well-maintained. We absolutely loved the onsen at the hotel – it was incredibly enjoyable! It was clean, beautiful, and comfortable. I particularly want to highlight the breakfasts and dinners; the selection was absolutely superb. Highly recommended!

You need to wear slippers to get in. The staffs can only speak little english, but they are very kind and polite. The room is huge, it's like an apartment. It also has nice snow view from window. And the location is very close to the main road. It also close to the bus station. The dinner and breakfast also tasty. Japanese fine dining haha.

Excellent Hotel Review Staying at this hotel was an absolute delight! The room was spotlessly clean, cozy, and well‑equipped. The staff were incredibly friendly, attentive, and always ready to help with a warm smile. The location is perfect—quiet yet close to attractions and restaurants. The food was fresh and delicious with a great variety. I had a comfortable and memorable stay and will definitely return on my next visit. Highly recommended

Highly recommended. Definitely worth the money. (Free) shuttle service from/to Karuizawa saved us much time. All the onsens (including the one inside the room) are enjoyable. Definitely will visit again.