The hotel is almost perfect except that there is no bathtub in the room. The service struck me most is the courtesy of the staff. Everyone was so helpful and well-mannered.
We had a pleasant stay in general. However, room ceaning service needs to be improved. Our group of people have a few bad experiences.
1) after returning to room after the day, there was a used mask left in the bathroom. There’s also a day without providing onsen towels and we had to bring over the mid size ones
2) the door of my friend’s room remained open after the cleaning service (a 3M sticker with なすし2 sticked on wall). Glad there’s no missing items
3) another room, there was blood and urine stint left on the toilet cover!
I hope the hotel can take it seriously as it indeed ruins the brand of IHG and bad customer experience.
It’s a very nice get away hotel with 2 Onsen at separate floor, also have a pre-book private onsen for the couple ❤️. Stunning view from my suite room. Dinner food set are also excellent. Definitely will come back again.
The best ski in and ski out and Onsen hotel in Japan so far!
We loved the hotel so much in Oct 2025 so we rebooked and came again from Dec 20-24, 2025.
1. Very convenient for ski experience. Ski in and ski out. Ski rental and ski coach school are just besides hotel. Good experience for rentals and coaches hiring.
2. Breakfast and dinner buffets are great and so yummy! The food does change every night to give you diversified variation to choose from. Very delicate food preparations by great chefs so don’t worry you will never get bored.
3. Onsen is also great great great! Great view and women and men get alternate the hot spring pool everyday.
4. First floor relaxing area is great great! You have self service bar of juice / soda / coffee and popsicles.
5. The hotel staffs are so nice and make you feel at home. Motoyo-San is extremely friendly and her English is so fluent!!! We were very lucky to have her help out during our stay.
6. 3rd floor is newly renovated so pls try this beautiful room next time!
Highly recommend!!!! Great for family and couple trips!
The service is outstanding since my first step into the hotel. The room is big like i can run around. Breakfast is great. Plenty of good food served as japanese set. Onsen is really comfortable. I went there in summer that there were not many tourists. So sometime, there was only me in the onsen. It was very quiet peaceful and relaxing
A mark for those who books for dinner excluded bundle. There are rarely any restaurant around. There is one in front of the street corner (5mins walk) but the opening time and date could not be expected. You can find something to eat from Family mart (20 mins walk).
Hotel by the sea has a nice view and clean and comfortable rooms with a bit of space for suitcases. The breakfast has a good range of food and was tasty. It was a little way from restaurants if you didn’t book in there for dinner, but overall a good experience.
I am a US traveler on business. I have visited Kashoen before and based on my experiences it is the only hotel I will ever stay at in Hanamaki. The hotel staff are the kindest, most caring, and passionate people I have met at a hotel. The amenities are fantastic, the hotel food is phenomenal, and my stay is always relaxing. The rooms are very clean and comfortable. There is a nice nature trail nearby with a river that is beautiful as well. If you are in Hanamaki or are looking for somewhere to enjoy a peaceful weekend at, I suggest Kashoen.
The hotel nestled in the middle of Iwate and Akita Japan with an amazing sceneries of mountain. The accomodati on is super comfortable with an amazing view of trees and mountains covered in snow. The other highlight of this place is the culinary experience this place got to offer the course dinner and breakfast that uses locally sourced ingredients from both Akita and Iwate prefecture and the presentation of the cuisine that brings out the quality and the stories of the place. Overall an extraordinary experience and worth a trip of its own.
Value stay with good food and onsen. First room assigned was not the cleanest, but staff changed the room on request. Peaceful & scenic, ideal for a relaxing stay to enjoy the area. No stores nearby though.
Aside from the area being slightly out of the way into the Onsen area of Hanamaki, other aspects is more than excellent and perfect. I left my tripod in the room and the staff rushed after me and passed it to me while I was on the shuttle bus to the main station. Location wise it was in a small quaint town away from the bustling of city life. Will drive the next time I travel there. Food was perfect and staff service was amazing.
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