Hotel Pet friendly di Apulia, Italy

Unfortunately this was a stay of two halves, and I wish I'd heeded other people's low reviews about the host's attitude before booking. The place itself was lovely. A cute, clean little room that seemed authentic and had some nice finishing touches. The area around was beautiful and it's a great location. I was excited to see the room description, stating a spa, billiards room and other amenities that would account for the higher cost of this place. I saw the warning that the booking was non-refundable but took a punt.... I was wrong for doing this. Soon after booking, I received the first of many messages stating the jacuzzi in the photo was an extra 209 euros, which was apparently written in very small print, the large fridge in the photos was just for show and alongside this were given a set of house rules including not being allowed to eat in the room! I didn't like the attitude from the messages and I tried to cancel, over 2 weeks before our stay, but was refused. Cut to the day of stay I was sent another set of rules, this time warning us that if we change the temperature of the air conditioner or any other settings then ”the consequences will be on us”, it also told us to re-read the rules carefully and reminded us we couldn't eat or drink in the room. Self-check in was simple, although on the website it states there's a front desk and luggage storage on site... There isn't. It was 39 degrees outside and 27 inside. I messaged saying that in the heat setting, 24 degrees, was too warm and asked if we could lower the temperature, she refused, I asked for a fan, she pretty much accused me of lying, saying it WASN'T too warm, and after a long and draining conversation she ”allowed” us to change it to 18 degrees. After this, I tried to be civil and she responded with some suggestions of places to eat and visit. We ”respected the people who work for you” as she demanded in the messages. The apartment was equipped with basics but for the price, would have expected extras like small toiletries or glasses for water. It all went well until the last day on check out, I suggested some things to make the stay better such as a friendlier manner, trash cans in the room and more toiletries, as this was quite an expensive stay. I suggested she revisit the description of the hotel and that she didn't send ”the rules.” She didn't like this. In all honesty, the woman, I believe, is a narcissist, and can't take responsibility for her mistakes. She wouldn't accept there were areas for improvement and when it came to asking for help that linked to her apartment, she took it as a criticism on her part and went on the attack. She sent a final message which was copied from one previously sent, so this suggests she's had similar issues before. I had to block her because she wouldn't stop messaging me! I have all the messages saved and complained to trip.com who have been extremely helpful. If you want to stay in a nice place, this is lovely, but there are similar ones out there with nicer hosts. Don't give this rude lady business. I never did get to play a game of billiards.

The location of the hotel is excellent, very close to the beach and within walking distance of the town center, which made it easy and pleasant to explore the area. There is also good availability of parking, which is very convenient. However, I did not have a good experience during the night. The smoke detector was placed directly above the bed, with a blinking green LED light every few seconds. This made it extremely difficult to rest. To be able to sleep, I had to move the mattress out of the bedroom and place it in the corridor near the bathroom to get away from the light, which is clearly not acceptable in a hotel environment. This is something that should be reconsidered, either by adjusting the placement or reducing the impact of the light. Overall, while the location is a strong point, this issue significantly affected my stay.

There was a reception, and I was able to check in smoothly. I would like to commend this. Recently, there are more and more cases where apartments are used as accommodation, and the owners live in a different location. Some accommodations are cutting costs too much. Even when we contacted them, there were times when we had trouble over the phone, as the guests came from abroad and did not have sufficient language skills. Also, even when guests arrived at the front door, they were made to wait an unnecessarily long time for the owner or their agent to arrive. Since then, I have made it a rule to choose accommodations that have a proper reception, even if they are a little more expensive. Guests arrive tired. I hope that the number of accommodations with excessive costs does not increase too much.

Cozy room with self check in, really easy, we communicated via WhatsApp and that’s how most of the local b&b do The street is indeed a bit noisy; but I anyways use the earplugs, so didn’t cause me problems  The bed is fine, pillows not so much  The AC is centrally controlled through the apartment and I felt it’s a little weak if you travel in the hottest months of the year, also it is placed right above the bed so not really nice cause it blows right on your head  Overall a fine experience for me and cute view  The host is really nice in communication

I stayed in Lecce from Japan. This B&B is a perfect place to stay for sightseeing in the beautiful city of Lecce, easy to get to from the station! This time, it was a B & B that touched the personality and kindness of the owner, Mr. Francesco, and made a conversation with a close couple who stayed in a separate room to make friends. At the last farewell, I swore that I would never forget the hugging with Mr. Francesco and the kindness of the city of Lecce 々. I recommend it because I had an experience that made me want to leave the city! !!

It's just great, there is a private yard for parking. The room is single-family, the space is large and the facilities are very new. The environment is good and very quiet. The host welcomed us very warmly. Walking in the town is very convenient and safe.

Such a lovely host. I was in Italy for a wedding and my cloths were to be ironed. I asked her for an Iron and guess what, she just took my clothes and ironed them. Such a lovely couple.

Beautiful , big room where you can find all facilities and goods on high standards and good quality. Highly recommended this hotel.

Very cool place, you MUST fill out a form to be able to get into the place. There is nobody there and if you do not have cell service it will be impossible to get in.

If you have a flight, this is a good place to stay for one night. The next morning you can go to the train station to take the train to LECCE.