Hotel Hot Springs di Nagano Prefecture, Japan

The rooms (just regular guests rooms, not even the premium ones) were very spacious and comfortable given their price. The warm atmosphere was very healing and I loved being able to bathe in hot springs after a tiring day of snowsports! Although the hotel seemed quiet from the outside, we saw many guests staying inside and it was a pretty lively atmosphere, which is something I like. The landscape is quite lovely too. Although there was little natural snow, the slopes were still fine to ski on due to their artificial snow machines. The slopes were very beginner-friendly as well, however, as they get more frequently used through the day, they tend to become really icy and difficult to ski on. Overall, I had a great time! It was a shame that there wasn’t snowy weather to match.

The room was incredibly spacious, offering exceptional value for the price. The hotel maintains a peaceful and quiet atmosphere, which I truly appreciated. While the furniture and carpets show some slight signs of age, the overall comfort remains high. I was impressed by their Zero Waste policy; instead of plastic bottles in the room, they provide glassware and a convenient water dispenser located right by the elevator. Please note that for a two-night stay, there is no housekeeping service, which aligns with their eco-friendly initiative. The amenities were comprehensive, and the service was outstanding—truly upholding the high standards of the Mercure brand. Parking is plentiful and hassle-free. Lastly, the view is a hidden gem; on a clear day, you get an unobstructed, breathtaking panorama of the mountain range without any buildings blocking the sight. I highly recommend it for a relaxing getaway!

The hotel is located close to Nagano Station, only a 5-minute walk away. The room is not very large, but not too small either. The onsen is a bit small and can get crowded. I loved the staff’s service—they were very kind—and I especially enjoyed the ice cream provided during onsen hours and free soba at night. Breakfast was very good. I liked the beef suki soup and the Nagano pork.

It was the first night of my entire trip—and also the most expensive one. But it was absolutely worth it! Lake Suwa was right in front of the hotel. If you take the train, it might be a bit of a walk, but since I drove, the location was perfect. The hotel was incredibly spacious, and the onsen was lovely. Dinner (a full course meal) was exceptional, and breakfast was just as impressive—absolutely delicious! One thing I still wonder about: what were those insects outside the window at night? They clung to the glass, and I was afraid they might get inside. Thankfully, the window seals were excellent, so none of them made it indoors. Only the outdoor bath had a few, which was understandable. I truly hope I can go back again—with my mom next time!

Buffet breakfast was great, children eats free. We have a car so is accessible. Ski field a short 8 mins away. Onsen was nice, unfortunately not all guests followed the rules. Would be perfect if they provided Japanese toiletries in the hotel room (Dove brand provided). Room with balcony was beautiful. Overall we really enjoyed our stay, the facilities, hospitality. Highly recommended.

Отель выглядит старым и не очень примечателен с улицы. Но японцы ооочень хорошо убираются и там крайне чисто. Конечно же расположение крайне удобно (в соседнем здании классный рамен). Также есть раритетная техника, например кран с двумя вентилями или старенький телевизор - аутентично. Из минусов - не удалось включить кондиционер на охлаждение, только на отопление.

I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me. But nice environment, good and helpful staff and a very convenient shuttle system to bring you around. You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.

Front desk service is good. Friendly and ready to assist with inquiries. Room was small but enough. They gave us a change of towels everyday. Onsen was surprisingly good. Small but facilities are clean. There is also coin laundry and massage chairs on the second floor. Location is also convenient. Only about 5 minutes walk from Nagano station. There are restaurants and a 7-11 nearby.

if you plan to ski at madarao kogen, this is the hotel to stay in. hotel offers good discounts for chair lift tickets. Room are a little old but of decent size and clean. its has a public hotspring bath which also has a small cold pool. We had dinner at the soba / tempura restaurant. food was good and staff v friendly. Breakfast was great w good view. the only compliant is there is only 1 coffee machine and might need to queue up for it.

お風呂がたくさんあって楽しい。露天風呂はとても良い。脱衣所は狭い。 朝食バイキングは料理も満足だし、会場が広くて料理を選び易かった。1/2だったからおせち料理も振る舞い酒もありました。個室夕食のサービスが時間がかかるとか、部屋の案内に手違いがあるとかあったけど、正月だしスタッフさんの一生懸命さが伝わってきたから笑ってスルーできました。 以前に比べて家族連れ層取り込み路線に振ってきた感じで、全体的に若く明るいイメージに生まれ変わっていました。