Hotel Hot Springs di Niigata Prefecture, Japan

Had informed the hotel to let us have room side by side or same level months before arrival but when check in even having more than 300 rooms they cannot put us at same level and split the parents and 3 children to different level. Is quite annoying for a big resort to messed up like this! Felt is a bit overpriced accomodation. Location is at a corner or Myoko so a bit far if not car to Akakura or town area. Lotte Arai ski slopes have many slopes which is closed so not so fun. Breakfast is good. Can choose The Plate (western) or Asahi (japanese) buffet. Onsen is convenient at level 2. Parking is at The Lodge. So it want convenient to car park then book The Lodge. But the main locker and ski walk out is at Arai Building

We would like to express our heartfelt gratitude for your exceptional kindness and support. Yesterday, we were unfortunately involved in a car accident. The hotel was very understanding and kindly allowed us to reschedule our stay to another day. We were deeply touched by your flexibility and consideration. Today, we experienced another accident in the mountains. During this difficult time, one the staff was incredibly kind and supportive. She helped us communicate and translate with the police, ensuring that we could clearly explain the situation and receive assistance. Her help was truly invaluable in getting us safely rescued. In addition, the hotel manager and staffs generously drove us from the police station back to the hotel and assisted us with the necessary follow-up arrangements. Their patience, compassion, and willingness to go above and beyond their duties meant so much to us. We are truly grateful for the care and support we received. It has been a blessing to be guests at Oosado Hotel, and we will always remember your kindness.

An unforgettable stay at Ryugon. Everything was exceptional - from the beautiful traditional rooms to the peaceful onsen and stunning surroundings. The kaiseki meals were thoughtfully prepared and absolutely delicious, showcasing local flavours at their best. The staff were warm, attentive, and made us feel genuinely cared for throughout our stay. A perfect blend of luxury, tradition, and relaxation. Truly special and well worth the experience.

The ski-in/ski-out access to the hotel was incredibly convenient, making it a one-stop shop for dining, entertainment, and relaxation. Although the room was small, it was well-equipped, and the view from the window was quite lovely. My only issue was the incredibly loud noise from some equipment that started around 6 AM each morning, waking me up three days in a row. Additionally, the hotel's dining options were all pretty mediocre and not great value for money.

One of the loveliest ryokans we've ever stayed at in Japan, wish we stayed for longer. Every part of the hotel is so beautiful and serves as a lovely photo backdrop. There is a lounge with coffee/tea in the mornings and alcohol and snacks in the evening. There is also a playroom (suitable for infants to 6years old). Service is top notch, everyone is so helpful and friendly. Extremely easy to communicate with them as the staff can speak English well. They gave us a map and told us where we could go for food or to the ski resorts and gave a lot of local advice. They provide all the amenities you need. They even have rain boots that you can borrow and wear in case your shoes are not waterproof. It snowed heavily while we were there and the staff are super attentive - they asked where we were headed to and suggested for comfort, that we wear the hotel's rain boots as they knew my partner's shoe wasn't waterproof/suitable to walk through the snow. Rooms are very clean, big and comfortable (only that the futons are a little thin). The onsens are rather small, but the outdoor onsen is so beautiful. They provide a shuttle service to the train station (upon request) , although it is a relatively short walk - 5mins - and easy to walk if there is no snow. 7 eleven right next to the train station and New Days inside the train station. We loved every single thing about this charming lovely hotel and we will definitely be back if we are in Echigo Yuzawa.

This hotel is quite popular, and I managed to book it two months in advance at a great price, which included breakfast. I highly recommend the traditional Japanese tatami rooms – they're spacious, have fantastic views, and I even got lucky enough to capture a photo of the 'sun-kissed golden mountain'! Plus, the hotel offers a dedicated shuttle service to and from the station at set times, and their dinner was unexpectedly superb. We had a private room for our Japanese meal, which was both refined and delicious. There are over 10 types of hot springs (onsen) available, and they were clean and not crowded. All in all, I highly recommend this place.

Everything about the service was top-notch. The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu. After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room. From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful. The breakfast was also voluminous, and you could have unlimited rice. There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening. Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests. I'd like to stay here again when I go skiing.

NASPA New Otani Perfect family stay with spacious rooms and great snow park for kids! ”We had a wonderful stay at NASPA New Otani. The hotel's location is very convenient, not far from the train station, and the free shuttle bus service is available throughout the day, which made our travels so easy. We stayed in a Japanese Style Room, and it was incredibly spacious at 50 square meters. It was perfect for our family of three (parents and our 3-year-old child). There was plenty of room for our little one to run around and play comfortably without feeling cramped. The private snow park at the hotel is fantastic, especially for young children. Our child had so much fun playing in the snow, and it felt very safe and family-friendly. We are truly impressed with the hospitality and the facilities. We are already planning to come back and stay here again next year! Highly recommended for families.”

Had the best dinner and breakfast here - seafood is very fresh and well prepared. The rooms and tub has a great view of the ocean

The hotel's location is excellent. You can see the Yuzawa Grand Hotel nestled on the mountainside right from the west exit of Echigo-Yuzawa Station. It's about a 5-minute walk, though the large, steep slope at the hotel entrance requires careful walking, especially after a snowfall in Echigo-Yuzawa and when pushing luggage, to avoid slipping. We booked a Japanese/Western-style room, and the hotel gave us a room on the 7th floor of the South Wing, directly facing the station. The views were absolutely superb, especially the distant mountains after a snowfall – truly the 'Snow Country' I'd imagined. The room had two beds, and a futon was set up in the Japanese-style area, making it perfect for families with two children on a ski trip. There are two onsen (hot springs) on the hotel's first floor, and the open-air bath is particularly memorable, especially when you catch a heavy snow while soaking outdoors. An unforgettable experience! The hotel exudes the charm of an established onsen hotel, with attentive and meticulous service. Yukata and towels are changed daily. Although the facilities show their age, they are still perfectly functional, especially the in-room mini-bar/sink area, which was convenient for eating bentos in the room after skiing each day. Oh, we didn't book breakfast or dinner; we got all our meals from the convenience store inside the station and nearby restaurants. The hotel's excellent service was also evident in many small details, such as the free rain boots at the entrance and the weather forecasts for various ski resorts. I particularly recommend the ski rental shop right outside the hotel; they have a great attitude, reasonable prices, and the ski gear and helmets are all very new. In summary, it was a very satisfying stay in every aspect. If I come back to Echigo-Yuzawa during the ski season, I will definitely stay here again!