Hotel Hot Springs di Gangwon State, South Korea

Location was great, nice ocean view Room interior and bed was not as expected Seems like try to save money on interior And bed is not as comfortable

Hotel with good amenities and at a nice location. We did have an issue in our room in building B, which had too much noise (from the heating system maybe?), and the staff changed our room without hesitation to another one that was great in building D. Very friendly staff.

It was a leisurely hotel where you can have a glass of wine while looking at the sea. It's good to wake up early in the morning and enjoy the sunrise and hot springs, and there's a seawater pool so you can enjoy swimming even in winter🩵 There's a hotel wellness program, so make sure to make a reservation in advance and enjoy it.

It's like a family hideout we visit a couple of times a year. Ulsanbawi Rock, Seoraksan Mountain, the East Sea, Goseong, Sokcho, and now, thanks to the Misiryeong Tunnel, Yongdae-ri and Baekdamsa Temple in Inje are all within easy reach. The amenities for our children, like Ocean Play Kids Cafe and the arcade, are also great.

On the first night of our two-night stay, after dinner, we returned to our room to find the doorknob broken. I sustained a minor injury (a bruise on my knee) while trying to open the door. The next day, I explained the situation to the front desk. Their response was, 'Can't you go out for a bit? We'll fix it while you're gone.' Given my frequent overseas business trips, I'm quite surprised that a hotel of this caliber didn't even bother to ask if I was okay after I got injured. Since it wasn't a major injury anyway, and Seamarq isn't exactly known for its service, I decided to just go along with it. I told them I'd go out for a tea and dinner and left. Upon my return, I found that nothing had been repaired. So I called them again. The person on the phone from housekeeping said, 'We haven't received any such request. Let me check. Is there anything else you need?' When I said no, they let out an incredibly exasperated sigh, saying 'Yes... [sigh]'. It was truly absurd. I wasn't being difficult or demanding special service because of my injury, especially at a hotel charging these prices. So, to have the customer service team sigh at me was incredibly frustrating. About 10 minutes later, the maintenance team came up. They then asked if I could leave again so they could repair it. I wondered why they made me leave earlier if this was going to happen. Anyway, I left and came back again, only to find it was just a makeshift repair. I was too fed up to argue further, so I didn't say anything. I suppose I'll end up staying at Seamarq again when I visit Gangneung, as there's no real alternative until Shilla Monogram opens. I'll just think of this place not as a hotel, but as a ridiculously expensive luxury infinity pool. This was my fourth stay, and it seems that every time I come, the beautiful hardware is completely ruined by the service. However, the service for other facilities like the pool and spa wasn't bad. (While not professional, there was a sense of thoughtfulness in many aspects.)

I went there last year and loved it so much that I took my parents there for my birthday and it was so great! The staff were all so kind and the breakfast was delicious. It was a perfect wellness resort. I plan to go there every year.

방마다 화장실 따로 있어서 편리하고, 좋은 분위기에 관리가 잘 되어 있어서 아주 만족스럽습니다. 아침에 산책하기도 좋습니다