Hotel Hot Springs di Selangor, Malaysia

Lokasi hotel sangat strategik. Terdapat kemudahan mata air panas di dalam hotel, dan pusat beli-belah pula terletak betul-betul di tingkat bawah. Pemandangan dari bilik kami sangat indah, menghadap padang rumput hijau yang menghijau. Perkhidmatan kakitangan juga sangat mesra dan cemerlang. Namun, kekurangannya adalah terdapat sedikit bau di dalam bilik.

I am writing to express my disappointment regarding a recent booking experience. I mistakenly selected the wrong date and realized the error within minutes. I immediately canceled the booking, but was still charged 50% of the fee. Following this, I contacted your team to request either a change of date or reinstatement of the original booking. Unfortunately, I was informed that no adjustments could be made. This left me feeling that the policy is overly rigid and does not accommodate genuine mistakes made in good faith. I respectfully ask that you reconsider the cancellation charge in this case, or provide greater flexibility for customers who promptly correct booking errors. I believe such an approach would reflect fairness and enhance customer satisfaction

Rumah itu tenang, hiasan dalaman ringkas dan ber***a, konfigurasinya serba baharu, pengalaman menginap sangat bagus, lebih selesa daripada hotel.