Hotel Hot Springs di Florida, United States

Stayed here a few years ago and it was better then. Now it looks more aged than before. It's still an ok hotel, decent value for money. No big complaints. We were in the tower on the left this time. Maybe that tower is older? They still give you a warm welcome chocolate chip cookie :)

Second time staying at the Naples Bay Resort but this was the first time in one of the cottages. Great location and only a 1 min walk to the main pool complex. We had a couple of issues with the cottage when we first got there but the resort had them all resolved within hours. The whole resort is beautiful and a short walk to 5th Avenue and Tin city. The pools and amenities are great, it was a self maintained cottage so no daily housekeeping as you would get with the hotel, if staying longer I’d like to have had housekeeping come at least once tho. The cottage was clean although attention to detail wasn’t there e.g. dust on top of pictures, bed frame etc… but generally was clean. It had everything we needed, they supply towels and toilet paper (a few) and a few other things like detergent. Kitchen was well stocked and had more utensils than we would ever use. Overall a great stay and we will be back.

Un desastre Los ascensores no funcionaban. Para usarlos había q esperar media hora Los muebles de la habitación 2102 B rotos No habia sillas ni mesas en el balcón.

First of all, this is not Trump brand hotel. Trump hotel is located in Miami downtown. I did not know it till now. We spent money in the gift store for nothing because we want to support Mr. Trump. They should rename the hotel name. Don't fool the tralvelers. The hotel needs a renovation. The roof and entry wall have stains. Looks kind of dirty for 4**** hotel. The room is spacious but not worth for 4**** hotel and again NOT Trump brand hotel.

We love Westgate lake and resorts. This is our 3rd year. Rooms are clean, staff is friendly and the resorts is beautiful. If there’s only 1 minor thing we could point out, it is that the rooms have no real curtains. They have the window shades which u can open and close but they are not blacked out. This means you’re early awake from the sun coming in your rooms.

We had a wonderful stay at this hotel. The guest laundry facilities were very convenient — they are located on the 4th and 7th floors of Towers 1 and 2, which made it easy to do laundry during our stay. Another great point was that we were able to store our luggage even after check-out, so we could go to the parks and enjoy the day without worrying about our bags. Most importantly, all of the staff were fantastic. Everyone was friendly, professional, and very helpful, which made our stay even more comfortable. We would definitely stay here again and highly recommend this hotel.

酒店很不錯，地理位置好，步行五分鐘就可以到大型購物中心，購物餐飲都很多選擇！酒店內有一個牛排特色餐廳，有很好的口碑！

I can confidently give this dog-friendly hotel a well-deserved five-star rating, as our experience there was nothing short of exceptional. From the moment we arrived, the staff greeted us warmly, and their friendliness and helpfulness were evident throughout our stay. Our furry friend was treated like a VIP. The hotel’s commitment to being dog-friendly was remarkable, and our pet felt right at home from the start. Beyond the pet-friendly aspect, the hotel itself was a true delight. The pool area offering a refreshing escape with nice music. The rooms were consistently clean, and the pleasant scent that permeated the hotel created a welcoming and inviting atmosphere. It was evident that the staff took great care to ensure a comfortable and enjoyable experience for all guests. As we returned for our third visit, our love for this place only grew stronger. If you’re seeking a dog-friendly haven where exceptional service, a beautiful ambiance, and pristine rooms converge, look no further. This hotel is an absolute gem that we can’t help but adore.

We spent 2 nights there. The location is great, just 15 minutes drive to the Parks. The territory is big, beautiful. there are many facilities (like BBQ zones, pools, hot tub). the apartment is furnished with everything you need (washing and drying machines, kitchen, bath etc.). The apartment needs some renovation - the furniture is a bit worn-out. Our stay there could have been pleasant unless the service: at the check-in we were offered 150$ as a gift for new customers if we attend a tour around the hotel. we agreed. The following day we arrived at the meeting point, filled some papers, they took 1$ from our bank card (to check if it works) and then we were given another bank card with 150$ deposit. Then a manager came and told us that as not all of us speaks english fluently, they refuse giving the tour, and charge 150$ from our card. We asked to call the head manager, she arrived only 30 minutes later, took the gift card and gave us the receipt only when we said we were going to call the police. To conclude, we wasted more than an hour, didn't get any apologies for such unprofessional behaviour. although the hotel itself is good, the behaviour of the staff is far below the level of Sheraton. not recommended

Good food but service has a lot to improve. its not a matter of the people, but the process. Sunday, mothers day, the only food available during the afternoon was Steak Kebabs, that would take forever to arrive (they were good by the way). We couldn't have dinner at the place so we anticipated our checkout, but the system just did not close the account. They made me wait for 30 minutes until I decided to leave, so we could have a proper meal before the restaurant would close. Did not check my invoice yet, but it should be ok. For clarity, place is amazing, room was great, people were great, but there is a lack of process and good management. The grab and go, beach service and pool teams were super nice.