Hotel Dengan Pengambilan dari hotel di Escaldes-Engordany, Andorra

Comfortable spa hotel. Private garage parking under the hotel for a fee. Concierge can park your vehicle for you. We have stayed at this hotel a few times over the years and love it. Great rooms with toiletries including toothbrush kit, shaving kit etc. Lovely shower gel and lotions also. Comfortable beds. Friendly and helpful staff. Lots of shops, bars and restaurants located directly outside the hotel. Large buffet breakfast. Recommended.

Ubicacion perfecta. Nos ubicaron en una habitacion exterior pero tener en cuenta que hay interiores pequeñas. Las instalaciones conservadas pero no nuevas

Booked this hotel through Weekendesk. Yes, I know, I should have booked it directly but weekendesk's offer stated a welcome gift and free bottled water which were non-existent when we arrived. Such a scam, but probably not the hotel's fault. They should check their contract with weekendesk though if they have one. Anyway, Hotel's check in time is a bit late, 16h00. I'm not sure if it is the standard check in time in that area but it is the latest check-in time I've ever had with staying in hotels. We sent a message that we arrived early but the room was not ready when we arrived, which is understandable as they cannot promise early check in. Since we arrived early, the receptionist asked us to do a pre check-in. They don't have their own parking area. You would need to pay and get a card from the hotel which will give you access to the caldea spa parking area right across the street. Pre check in was fast although I find it unecessary for them to ask for identification from all the people that are staying in the room. Usually, in all the places i have stayed in, they would only ask for one ID. But again, maybe it is standard practice in Andorra, i'm not sure. After check-in, we parked our car and walked around the city then enjoyed the caldea spa. We went back to the hotel and was greeted by a male receptionist this time. He barely spoke english and an understandable french, but he was nice. He gave us the keys to the room which was located on the 3rd floor. The room though had two single beds eventhough we booked a double. So We had to ask the receptionist to change our rooms which he quickly did. Although they never offered assistance with luggage. Usually when there is a need to change the room, hotels would usually offer luggage assistance, but it's ok as we managed. Finally got the room with the double bed, and it was ok. Functional but not well kept. A bit dirty and you could see that it needs refurbishment. I see wear and tear all over and the small mirror's extending fixture was broken. Also, the air conditioning didn't deem to work properly as it was quite warm in the room so we just opened the windows. The room had no view and wifi was not very fast. I got disconnected a couple of times Which was frustrating. We had half board, and dinner wasn't very good. Not a lot of options and the food tasted like they were frozen or came from the can and were just heated in the microwave. i don't recommend eating there. Bed and pillows were decent and we slept well. Breakfast buffet was good with a lot of sweet and salty options. Although the staff were not really as helpful as the staff during dinner time. Check-out was fast although we had to go back to return The parking card and get our deposit back. They should just give disposable parking tickets next time to lessen the hassle. Overall, it was an ok stay. You get what you paid for, but wouldn't really recommend staying there as there are other better 4 star options in the city. Although it wo

Restaura te del hotel Les Closes, en pleno meollo de las compras de Andorra, buen menú calidad precio, tomé un rissoto buenisimo y hay una oferta variada de postres como dulce final. Agradable atención, muy buena opción en Eslcaldes - Andorra

Never ever again stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

Bastante céntrico, a unos 5-8 minutos andando. El colchón y la almohada muy cómodos. Tienen opción de parking por 15€, leyendo otros comentarios dicen que es bastante complicado aparcar, en nuestro caso con un coche familiar, sin problema.

Hotel bastante céntrico ha solo 5 min del centro de andarles la vella. La instalaciones limpias y se respiraba tranquilidad. Aunque por la mañana se escucha el tráfico, ya que está en un calle importante. Lo que deja mucho que desear es el spa, pequeño solo 2 tipos de sauna y un jacuzi. Que si tienes que compartir es muy incómodo. Por lo demás, está bien.

Pasamos unos días muy buenos , el hotel cerca del centro , cama muy cómoda, en general bastante bueno

Comfortable spa hotel. Private garage parking under the hotel for a fee. Concierge can park your vehicle for you. We have stayed at this hotel a few times over the years and love it. Great rooms with toiletries including toothbrush kit, shaving kit etc. Lovely shower gel and lotions also. Comfortable beds. Friendly and helpful staff. Lots of shops, bars and restaurants located directly outside the hotel. Large buffet breakfast. Recommended.

Ubicacion perfecta. Nos ubicaron en una habitacion exterior pero tener en cuenta que hay interiores pequeñas. Las instalaciones conservadas pero no nuevas

Restaura te del hotel Les Closes, en pleno meollo de las compras de Andorra, buen menú calidad precio, tomé un rissoto buenisimo y hay una oferta variada de postres como dulce final. Agradable atención, muy buena opción en Eslcaldes - Andorra

Booked this hotel through Weekendesk. Yes, I know, I should have booked it directly but weekendesk's offer stated a welcome gift and free bottled water which were non-existent when we arrived. Such a scam, but probably not the hotel's fault. They should check their contract with weekendesk though if they have one. Anyway, Hotel's check in time is a bit late, 16h00. I'm not sure if it is the standard check in time in that area but it is the latest check-in time I've ever had with staying in hotels. We sent a message that we arrived early but the room was not ready when we arrived, which is understandable as they cannot promise early check in. Since we arrived early, the receptionist asked us to do a pre check-in. They don't have their own parking area. You would need to pay and get a card from the hotel which will give you access to the caldea spa parking area right across the street. Pre check in was fast although I find it unecessary for them to ask for identification from all the people that are staying in the room. Usually, in all the places i have stayed in, they would only ask for one ID. But again, maybe it is standard practice in Andorra, i'm not sure. After check-in, we parked our car and walked around the city then enjoyed the caldea spa. We went back to the hotel and was greeted by a male receptionist this time. He barely spoke english and an understandable french, but he was nice. He gave us the keys to the room which was located on the 3rd floor. The room though had two single beds eventhough we booked a double. So We had to ask the receptionist to change our rooms which he quickly did. Although they never offered assistance with luggage. Usually when there is a need to change the room, hotels would usually offer luggage assistance, but it's ok as we managed. Finally got the room with the double bed, and it was ok. Functional but not well kept. A bit dirty and you could see that it needs refurbishment. I see wear and tear all over and the small mirror's extending fixture was broken. Also, the air conditioning didn't deem to work properly as it was quite warm in the room so we just opened the windows. The room had no view and wifi was not very fast. I got disconnected a couple of times Which was frustrating. We had half board, and dinner wasn't very good. Not a lot of options and the food tasted like they were frozen or came from the can and were just heated in the microwave. i don't recommend eating there. Bed and pillows were decent and we slept well. Breakfast buffet was good with a lot of sweet and salty options. Although the staff were not really as helpful as the staff during dinner time. Check-out was fast although we had to go back to return The parking card and get our deposit back. They should just give disposable parking tickets next time to lessen the hassle. Overall, it was an ok stay. You get what you paid for, but wouldn't really recommend staying there as there are other better 4 star options in the city. Although it wo

Never ever again stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

Bastante céntrico, a unos 5-8 minutos andando. El colchón y la almohada muy cómodos. Tienen opción de parking por 15€, leyendo otros comentarios dicen que es bastante complicado aparcar, en nuestro caso con un coche familiar, sin problema.

Modern hotel in walking distance to spa, shopping, and restaurants . The superior rooms are above the river, shielded from traffic noise. Of, course, you need to like the sound of wild gushing water. The superior rooms have spacious tubs in addition to walk-in shower with rain fall head. Good selection of toiletry items, though some body lotion would have been nice. Ample breakfast choices, pastries, eggs, local cheeses, fruit, etc. However, nothing appropriate for brewing black tea. The water from the coffee maker is far from boiling, and there are neither teapots nor mugs to brew your tea. The waitress saw the point of the smallish coffee cups but couldn't help out. If you book via a platform and not directly in the hotel, there is a modest local tax to be paid.

Hotel bastante céntrico ha solo 5 min del centro de andarles la vella. La instalaciones limpias y se respiraba tranquilidad. Aunque por la mañana se escucha el tráfico, ya que está en un calle importante. Lo que deja mucho que desear es el spa, pequeño solo 2 tipos de sauna y un jacuzi. Que si tienes que compartir es muy incómodo. Por lo demás, está bien.