Hotel Dengan Pengambilan dari hotel di Wilayah Nagano, Jepun

We stayed in a room accommodating 3 people. The sofa bed is big in principle big enough for my daughter but she found it easily falling down probably because the base is a sofa which is apparently smaller than the mattress! The hotel room is generally clean. We had a shabushabu and teriyaki dinner at the hotel which was relatively expensive but the quality is excellent and we found it worth a try! More importantly, the hotel is conveniently located near the outlet where we had a happy shopping spree😊

Less than 5 minutes walk from JR station, my moderate twin room is very spacious and comes with a work desk. Beddings are very comfortable and plenty of amenities are provided. They even have complimentary supper service at night. We didn't get to try the breakfast but they look great with a lot of varieties. This is a great place to stay in Matsumoto.

Lokasinya betul-betul di hadapan Stesen Nagano, jadi ia sangat mudah untuk digunakan. Saya sampai awal, jadi apabila saya pergi ke meja depan untuk meninggalkan bagasi saya, ada bilik yang sedia untuk saya dan saya dibenarkan untuk mendaftar masuk terus!! Bilik itu juga dibersihkan dengan baik dan sangat bersih. Di atas semua, menu sarapan pagi adalah sangat luas sehingga saya fikir saya menginap di rumah penginapan biasa!! Apabila saya pergi ke Nagano, saya ingin menginap di hotel ini lagi.

This is a brand new hotel with a great location, an easy 10 minute walk from the train station. I wanted to find the interior/graphic designers responsible for the hotel and give them a hug a few times - clever little details run throughout the property. We stayed in the deluxe twin room. It was very spacious and spotless. Very nice ambiance overall. Guests seemed to be mainly couples. We visited with our 4 year old son, and while he was the only kid we saw at the hotel, we were made to feel very welcome and staff was friendly and kind to all of us! Our son enjoyed the hotel too. Breakfast was included in our rate, and was a daily highlight. The Spanish restaurant on the ground floor dished up fantastic, innovative filling dishes. Certainly far from your standard hotel breakfast offerings. I was very happy to support this hotel that was brave enough to open in the middle of the pandemic! Had a fantastic experience, and would recommend this place without hesitation. Hope to be back!

Definitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming. The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.

Great hotel, room was a little small but that's OK. I only booked because I couldn't get anywhere else last minute, normally I would've scrolled right past this hotel because that price tag is crazy! Sadly, I had no choice. If it was about half the price, I'd gladly consider it again.

The location of the hotel is excellent - very close to the Railway Station and under cover all the way. The staff were friendly and very efficient. The breakfast was very good, as were the facilities. Overall, an excellent hotel. Highly recommended.

Good location, very convenient for catching the bus or train. A large supermarket and drugstore are within walking distance. I didn’t get to have the free breakfast as the first bus leaves very early. The hotel is quite new with good facilities, including an onsen public bath on the ground level.

We have been traveling around the world for the past two years and we have stayed in many hotels. I have never written a bad review of a hotel before. This is the reason I think you should reconsider your reservation at the Mecure hotel and spa. It’s a long review, but I believe it is helpful for future travelers. We have been traveling around Japan for the past three months and we have stayed in numerous hotels in numerous cities. We absolutely love Japan and we have no complaints for any of the other hotels that we have stayed in. However, the Mecure Hotel Resort and Spa does not come close to meeting our expectations. It is the only hotel where no staff greeted us upon arrival to help with luggage. It is the only hotel that didn’t allow us to check in one hour early. Even though we know that there was only a 5-10% occupancy rate (based on the cars in the parking lot), they would not allow us to go to our room at 2 PM. - we had to wait until 3 p.m. They even kept the keys from us and we had to wait in line again to pick them up at 3 PM. One would think that they would have the welcome lounge open for people to wait for their rooms, but it doesn’t open until 3 PM. We had to lock up our luggage in order to keep it there for the hour. It was the only hotel that made us pay for ice. I did get a cup of ice in the lounge (3 cubes), but they told us we couldn’t bring it to our room. They offered us a welcome drink, but they wanted me to access the coupon on my phone on my Accor account yet they had the written coupon right there in front of them. Made no sense! Breakfast is only served from 7 AM until 9:30 AM, with the last orders being taken at 9 AM. For those of us who don’t like to get up early in the morning, that is a detrimental aspect of this hotel. We do a lot of research before we book a room at any hotel. We chose the classic twin room with a sofa bed and the mountain view. It very specifically listed “Mountain View,” and we knew we wanted that view based on our examination of Google maps of the hotel. When we arrived at our room, we looked out to see the parking lot and then the highway, and then about 5 to 7 miles in the distance we saw some mountains (see pictures below). We went downstairs to request a room change to the side that looked at the beautiful mountains and their response was “every room has a Mountain View.” That was not acceptable for us, so we had to push until they moved our room. Interestingly, the room they moved us to had a map of the mountain range that is the view. There was no such mountain map in the other room. We just examined the hotels website, and now none of the rooms have Mountain View listed, except for the junior suite. Our guess is that too many people complained when they were put in the rooms that have a view of the mountains 5 to 7 miles away. The bathroom is very very small. The furniture is adequate at best. The carpets are incredibly dirty. There are stains everywhere in the hallways and in the rooms

We stayed here for a couple of nights and it was a really clean and comfortable hotel and just a 7 minute walk from Nagano Station, a 7 minute walk to bus stop 23 for the Snow Monkey Park and close to a variety of restaurants and bars. It is also 15/20 minutes to Zenko-Ji which is a beautiful Buddhist temple and well worth visiting. We didn’t have breakfast included during our stay but other guests said that it was really good. Our room was really clean, spacious and comfortable with a firm mattress, a tv, toiletries and a kettle. In reception you can help yourself to teas, coffee and other toiletries for free which was helpful. The staff were really friendly and patient as we don’t speak Japanese. Our room was next to the railway line but the sound proofing was excellent and it was so quiet and we had two good nights of sleep. A comfortable and clean hotel that is conveniently located for exploring Negano.

We stayed in a room accommodating 3 people. The sofa bed is big in principle big enough for my daughter but she found it easily falling down probably because the base is a sofa which is apparently smaller than the mattress! The hotel room is generally clean. We had a shabushabu and teriyaki dinner at the hotel which was relatively expensive but the quality is excellent and we found it worth a try! More importantly, the hotel is conveniently located near the outlet where we had a happy shopping spree😊

This is a brand new hotel with a great location, an easy 10 minute walk from the train station. I wanted to find the interior/graphic designers responsible for the hotel and give them a hug a few times - clever little details run throughout the property. We stayed in the deluxe twin room. It was very spacious and spotless. Very nice ambiance overall. Guests seemed to be mainly couples. We visited with our 4 year old son, and while he was the only kid we saw at the hotel, we were made to feel very welcome and staff was friendly and kind to all of us! Our son enjoyed the hotel too. Breakfast was included in our rate, and was a daily highlight. The Spanish restaurant on the ground floor dished up fantastic, innovative filling dishes. Certainly far from your standard hotel breakfast offerings. I was very happy to support this hotel that was brave enough to open in the middle of the pandemic! Had a fantastic experience, and would recommend this place without hesitation. Hope to be back!

Definitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming. The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

良いところ １．スタッフさんの姿勢が良く、明るくテキパキ対応されていて、気持ちが良いです。 ２．食事が美味しいです。夕食はフルコースでしたが、予想を裏切る美味しさです。鴨肉は柔らかく、グリーンピースのポタージュは濃厚、デザートのフォンデーンショコラも良かったです。朝食のビュッフェも品数が豊富、味も良かったです。湯豆腐が特に良かった。 残念なところ １．良く手入れはされていますが、やはり築年数には勝てないところもありました。部屋の給換気ファンの音、給湯の量など。 総じて雰囲気も良く、楽しい時間を過ごせました。 ありがとうございました。

I Like the cleanliness of the hotel. Room is spacious. The front desk staff could communicate in English. Good if you drive there. Else, it’s a distance from the train station. St Paul church is just opposite of the hotel. There’s also a Japanese shin nearby. There are good bakery shops nearby for breakfast. We were there on 2 weekdays and there’s not many people and not many shops open. The restaurant next to it serves good pasta and pizza. We had our 2 dinners settled there. Karuizawa is a beautiful place. You may have a morning jog nearby and it’s so serene running around.

黑鑽會員特意給前台小張點贊👍 從沒有功夫寫點評的我 今兒被小張的服務感動了 小前台小張的服務可以算是輕井澤是王子酒店的名牌 故事是這樣的：“入住當天被王子酒店周邊shopping mall的氛圍感渲染啦一波又一波 訂的小木屋格局很好有兩個房間，當中是個客廳，入住3-4人搓搓有餘。當晚上入睡的時候覺察到滑雪場的造雪機有噪音，本人聽覺特敏感類型，所以當即和攜程一對一客服聯繫也和酒店前台聯繫好，很快速的得到相應。前台日本夜班人員溝通好考慮到很晚了就讓我們先去酒店樓裏住一晚第二天再調整房間。 第二天前臺中國小張開着酒店車很颯爽的來到小木屋幫助我們把行李搬進酒店樓棟內，聽到國語非常親切，小張特別耐心又提行李又開車還幫助我們一起把行李送到新房間，期間還幫我們介紹了酒店和周邊諮詢。 將我們後續需要的服務也一併提供完成。 日本服務業周所周知都是讚的，當異鄉又遇到同胞在語言溝通上順暢又得到了實在的服務幫助。這次的旅途酒店體驗是近十年遊走日本最最滿意的。

From our recent visit to the Karuizawa Marriott Hotel, we're excited to share the essence of this secluded gem. With its sprawling suites and gourmet dining options, the hotel is a sanctuary of comfort amidst the snowy splendor of Karuizawa. The experience is further elevated by the warmth of the staff and the blissful moments spent in the onsen. 😍So Good: Impeccable Cleanliness: The hotel's dedication to a pristine environment was evident and appreciated. Heartwarming Service: The staff's attentiveness and warmth made our stay delightful. Restful Onsen: The onsen provided a haven of relaxation, enhancing our retreat. Delectable Breakfast: The diverse breakfast options were a culinary delight each morning. 🙁Not So OK: Secluded Location: Its distance from the city and public transport requires some planning. Seasonal Crowds: Winter brings the beauty of snow but also high demand and prices. 👌Just OK: 👨‍🦲Zen Minimalism: The room's minimalist Zen decor may not resonate with those in search of traditional luxury. Standard Amenities: The facilities met our needs without exceeding expectations. Ski Area Access: While the hotel offers a shuttle to the ski area, there is still a walk involved to reach the ski gates, which might be a consideration for some guests. 💡 Tips and Recommendation: ♨Onsen Choices: Opt for the building with its own onsen for a private dip, or brave the open-air onsen for a magical winter experience. 🚘Transport Planning: While there's a shuttle service, having private transportation is convenient. Marriott Bonvoy Benefits: Leverage Bonvoy membership for enhanced stay experiences; it's worth signing up for. 👏Conclusion: Capturing the magic of the Karuizawa Marriott Hotel in mere words is a challenge; it's an experience that truly needs to be felt personally. It's a destination that may very well become your next must-visit retreat.

Very charming resort with lovely rooms and good facilities. We loved the open air bath that you can book for 45 min for yourself. The room was spacious and clean and the place felt like a lovely place to spend a weekend surrounded by nature. The only reason for the low rating was the hotel restaurant, that was extremely disappointing. It was one of the top three most expensive meals of our entire Japan trip, yet the only really bad one. The staff was lovely and attentive, but the food was very poor. They claim to have this cool concept around fresh local vegetables, but the thing is that they don't manage to make good food out of them. The vegetables we got served were overcooked, watered out, with no taste whatsoever and no processing beyond simply being boild or thrown on a plate with some dressing or into a gelatine. The beef was also badly cooked, and the wine by the glass was low quality. The bread tasted old and dry. Very sad to be giving such bad feedback, but we were really disappointed by the experiece and we felt absolutely tricked. This would have been forgivable for a 3000 yen meal but not for a 9000 yen one.

超出預期的一家酒店！房間和衞生間很大，還帶一個小陽台。洗護產品也很棒，配有吹風機捲髮棒。酒店餐廳的食物很好吃，值得一試。工作人員小姐姐的英文也很好，溝通無障礙。如果非要挑出美中不足的地方，就是房間的換氣扇有點吵，晚上睡覺衹能關掉。不過瑕不掩瑜，這絕對是家小而美的寶藏酒店，下次來輕井澤還會想再次入住，大力推薦！

We stayed in a room accommodating 3 people. The sofa bed is big in principle big enough for my daughter but she found it easily falling down probably because the base is a sofa which is apparently smaller than the mattress! The hotel room is generally clean. We had a shabushabu and teriyaki dinner at the hotel which was relatively expensive but the quality is excellent and we found it worth a try! More importantly, the hotel is conveniently located near the outlet where we had a happy shopping spree😊

This is a brand new hotel with a great location, an easy 10 minute walk from the train station. I wanted to find the interior/graphic designers responsible for the hotel and give them a hug a few times - clever little details run throughout the property. We stayed in the deluxe twin room. It was very spacious and spotless. Very nice ambiance overall. Guests seemed to be mainly couples. We visited with our 4 year old son, and while he was the only kid we saw at the hotel, we were made to feel very welcome and staff was friendly and kind to all of us! Our son enjoyed the hotel too. Breakfast was included in our rate, and was a daily highlight. The Spanish restaurant on the ground floor dished up fantastic, innovative filling dishes. Certainly far from your standard hotel breakfast offerings. I was very happy to support this hotel that was brave enough to open in the middle of the pandemic! Had a fantastic experience, and would recommend this place without hesitation. Hope to be back!

Definitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming. The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

良いところ １．スタッフさんの姿勢が良く、明るくテキパキ対応されていて、気持ちが良いです。 ２．食事が美味しいです。夕食はフルコースでしたが、予想を裏切る美味しさです。鴨肉は柔らかく、グリーンピースのポタージュは濃厚、デザートのフォンデーンショコラも良かったです。朝食のビュッフェも品数が豊富、味も良かったです。湯豆腐が特に良かった。 残念なところ １．良く手入れはされていますが、やはり築年数には勝てないところもありました。部屋の給換気ファンの音、給湯の量など。 総じて雰囲気も良く、楽しい時間を過ごせました。 ありがとうございました。

I Like the cleanliness of the hotel. Room is spacious. The front desk staff could communicate in English. Good if you drive there. Else, it’s a distance from the train station. St Paul church is just opposite of the hotel. There’s also a Japanese shin nearby. There are good bakery shops nearby for breakfast. We were there on 2 weekdays and there’s not many people and not many shops open. The restaurant next to it serves good pasta and pizza. We had our 2 dinners settled there. Karuizawa is a beautiful place. You may have a morning jog nearby and it’s so serene running around.

黑鑽會員特意給前台小張點贊👍 從沒有功夫寫點評的我 今兒被小張的服務感動了 小前台小張的服務可以算是輕井澤是王子酒店的名牌 故事是這樣的：“入住當天被王子酒店周邊shopping mall的氛圍感渲染啦一波又一波 訂的小木屋格局很好有兩個房間，當中是個客廳，入住3-4人搓搓有餘。當晚上入睡的時候覺察到滑雪場的造雪機有噪音，本人聽覺特敏感類型，所以當即和攜程一對一客服聯繫也和酒店前台聯繫好，很快速的得到相應。前台日本夜班人員溝通好考慮到很晚了就讓我們先去酒店樓裏住一晚第二天再調整房間。 第二天前臺中國小張開着酒店車很颯爽的來到小木屋幫助我們把行李搬進酒店樓棟內，聽到國語非常親切，小張特別耐心又提行李又開車還幫助我們一起把行李送到新房間，期間還幫我們介紹了酒店和周邊諮詢。 將我們後續需要的服務也一併提供完成。 日本服務業周所周知都是讚的，當異鄉又遇到同胞在語言溝通上順暢又得到了實在的服務幫助。這次的旅途酒店體驗是近十年遊走日本最最滿意的。

From our recent visit to the Karuizawa Marriott Hotel, we're excited to share the essence of this secluded gem. With its sprawling suites and gourmet dining options, the hotel is a sanctuary of comfort amidst the snowy splendor of Karuizawa. The experience is further elevated by the warmth of the staff and the blissful moments spent in the onsen. 😍So Good: Impeccable Cleanliness: The hotel's dedication to a pristine environment was evident and appreciated. Heartwarming Service: The staff's attentiveness and warmth made our stay delightful. Restful Onsen: The onsen provided a haven of relaxation, enhancing our retreat. Delectable Breakfast: The diverse breakfast options were a culinary delight each morning. 🙁Not So OK: Secluded Location: Its distance from the city and public transport requires some planning. Seasonal Crowds: Winter brings the beauty of snow but also high demand and prices. 👌Just OK: 👨‍🦲Zen Minimalism: The room's minimalist Zen decor may not resonate with those in search of traditional luxury. Standard Amenities: The facilities met our needs without exceeding expectations. Ski Area Access: While the hotel offers a shuttle to the ski area, there is still a walk involved to reach the ski gates, which might be a consideration for some guests. 💡 Tips and Recommendation: ♨Onsen Choices: Opt for the building with its own onsen for a private dip, or brave the open-air onsen for a magical winter experience. 🚘Transport Planning: While there's a shuttle service, having private transportation is convenient. Marriott Bonvoy Benefits: Leverage Bonvoy membership for enhanced stay experiences; it's worth signing up for. 👏Conclusion: Capturing the magic of the Karuizawa Marriott Hotel in mere words is a challenge; it's an experience that truly needs to be felt personally. It's a destination that may very well become your next must-visit retreat.

Very charming resort with lovely rooms and good facilities. We loved the open air bath that you can book for 45 min for yourself. The room was spacious and clean and the place felt like a lovely place to spend a weekend surrounded by nature. The only reason for the low rating was the hotel restaurant, that was extremely disappointing. It was one of the top three most expensive meals of our entire Japan trip, yet the only really bad one. The staff was lovely and attentive, but the food was very poor. They claim to have this cool concept around fresh local vegetables, but the thing is that they don't manage to make good food out of them. The vegetables we got served were overcooked, watered out, with no taste whatsoever and no processing beyond simply being boild or thrown on a plate with some dressing or into a gelatine. The beef was also badly cooked, and the wine by the glass was low quality. The bread tasted old and dry. Very sad to be giving such bad feedback, but we were really disappointed by the experiece and we felt absolutely tricked. This would have been forgivable for a 3000 yen meal but not for a 9000 yen one.

超出預期的一家酒店！房間和衞生間很大，還帶一個小陽台。洗護產品也很棒，配有吹風機捲髮棒。酒店餐廳的食物很好吃，值得一試。工作人員小姐姐的英文也很好，溝通無障礙。如果非要挑出美中不足的地方，就是房間的換氣扇有點吵，晚上睡覺衹能關掉。不過瑕不掩瑜，這絕對是家小而美的寶藏酒店，下次來輕井澤還會想再次入住，大力推薦！

Lokasinya betul-betul di hadapan Stesen Nagano, jadi ia sangat mudah untuk digunakan. Saya sampai awal, jadi apabila saya pergi ke meja depan untuk meninggalkan bagasi saya, ada bilik yang sedia untuk saya dan saya dibenarkan untuk mendaftar masuk terus!! Bilik itu juga dibersihkan dengan baik dan sangat bersih. Di atas semua, menu sarapan pagi adalah sangat luas sehingga saya fikir saya menginap di rumah penginapan biasa!! Apabila saya pergi ke Nagano, saya ingin menginap di hotel ini lagi.

Great hotel, room was a little small but that's OK. I only booked because I couldn't get anywhere else last minute, normally I would've scrolled right past this hotel because that price tag is crazy! Sadly, I had no choice. If it was about half the price, I'd gladly consider it again.

The location of the hotel is excellent - very close to the Railway Station and under cover all the way. The staff were friendly and very efficient. The breakfast was very good, as were the facilities. Overall, an excellent hotel. Highly recommended.

We have been traveling around the world for the past two years and we have stayed in many hotels. I have never written a bad review of a hotel before. This is the reason I think you should reconsider your reservation at the Mecure hotel and spa. It’s a long review, but I believe it is helpful for future travelers. We have been traveling around Japan for the past three months and we have stayed in numerous hotels in numerous cities. We absolutely love Japan and we have no complaints for any of the other hotels that we have stayed in. However, the Mecure Hotel Resort and Spa does not come close to meeting our expectations. It is the only hotel where no staff greeted us upon arrival to help with luggage. It is the only hotel that didn’t allow us to check in one hour early. Even though we know that there was only a 5-10% occupancy rate (based on the cars in the parking lot), they would not allow us to go to our room at 2 PM. - we had to wait until 3 p.m. They even kept the keys from us and we had to wait in line again to pick them up at 3 PM. One would think that they would have the welcome lounge open for people to wait for their rooms, but it doesn’t open until 3 PM. We had to lock up our luggage in order to keep it there for the hour. It was the only hotel that made us pay for ice. I did get a cup of ice in the lounge (3 cubes), but they told us we couldn’t bring it to our room. They offered us a welcome drink, but they wanted me to access the coupon on my phone on my Accor account yet they had the written coupon right there in front of them. Made no sense! Breakfast is only served from 7 AM until 9:30 AM, with the last orders being taken at 9 AM. For those of us who don’t like to get up early in the morning, that is a detrimental aspect of this hotel. We do a lot of research before we book a room at any hotel. We chose the classic twin room with a sofa bed and the mountain view. It very specifically listed “Mountain View,” and we knew we wanted that view based on our examination of Google maps of the hotel. When we arrived at our room, we looked out to see the parking lot and then the highway, and then about 5 to 7 miles in the distance we saw some mountains (see pictures below). We went downstairs to request a room change to the side that looked at the beautiful mountains and their response was “every room has a Mountain View.” That was not acceptable for us, so we had to push until they moved our room. Interestingly, the room they moved us to had a map of the mountain range that is the view. There was no such mountain map in the other room. We just examined the hotels website, and now none of the rooms have Mountain View listed, except for the junior suite. Our guess is that too many people complained when they were put in the rooms that have a view of the mountains 5 to 7 miles away. The bathroom is very very small. The furniture is adequate at best. The carpets are incredibly dirty. There are stains everywhere in the hallways and in the rooms

We stayed here for a couple of nights and it was a really clean and comfortable hotel and just a 7 minute walk from Nagano Station, a 7 minute walk to bus stop 23 for the Snow Monkey Park and close to a variety of restaurants and bars. It is also 15/20 minutes to Zenko-Ji which is a beautiful Buddhist temple and well worth visiting. We didn’t have breakfast included during our stay but other guests said that it was really good. Our room was really clean, spacious and comfortable with a firm mattress, a tv, toiletries and a kettle. In reception you can help yourself to teas, coffee and other toiletries for free which was helpful. The staff were really friendly and patient as we don’t speak Japanese. Our room was next to the railway line but the sound proofing was excellent and it was so quiet and we had two good nights of sleep. A comfortable and clean hotel that is conveniently located for exploring Negano.

Staff were extremely friendly and helpful. Facilities are great, with a hot spring in the hotel coupled with nice selection of free ice cream and soy sauce noodles. Nothing but praises

One of two former Sunroute hotels, one either side of Nagano station, both where we have stayed on previous visits. This has become a Sotetsu Fresa Inn, the other the Courtland. A couple of minutes walk from the station, and directly above a convenience store and with several restaurants very near the hotel, Fresa Inn is ideally located. Despite reserving months in advance, we were very disappointed to find that we had been allocated a smoking room on the 6th floor, directly above reception on the 5th floor. As two former smokers, we find the acrid stench of stale cigarette smoke extremely unpleasant. We asked for a non smoking room but none was available. The portable aircon/air freshener did not succeed in clearing the unpleasant odour. The room was reasonable in size, with good facilities and the buffet breakfast was very good, though the slowness of the two toasters was a bit annoying. Good hotel in general, but unfortunate in receiving a smoking room, at the front of the hotel, on the lowest floor, subject to noise from the street below.

The hotel feels new, and clean. We enjoyed the amenities of the place, and the convenience — all that one expects from a brand-name hotel. The only downside is that the room we were allocated faces the temple cemetery, which should’ve been told to us earlier upon check in. Other than that, it’s a pretty decent hotel for a quick short stay in Nagano.

・男女共用ドミトリー 1泊（約2,700円）を複数泊で利用させていただきました。 ・主な目的は、ワーケーションと観光、となります。 [お薦めのポイント] ・2019年7月オープンの新しく綺麗なドミトリー ・連泊なら丸1日電源とWi-Fi確保して仕事できます ・長野駅5分で3000円前後はとにかく安くてありがたすぎます ~・~・~・~・~・~・~・~・~・~・~ ・なんと長野駅から徒歩5分、という好立地の場所に佇む「Mash Café & Bed NAGANO」さん。しかも、2019年7月にオープンされたということで、まだまだ新しくて、しかもリーズナブルなドミトリー宿泊施設となります。 ・1Fがバーカウンターやテーブル席のあるカフェラウンジ&ワークスペースとなっており、宿泊者だけでなく一般の方も利用されます。 ・まさに「旅する人と、暮らす人が、自由に集い、出会える場所を。」というお店さんのコンセプト通りですね。 ・2F･3Fが宿泊者専用の施設です。宿泊者は、電源完備のワークスペースの利用が無料で、かつドリンクバーも無料という嬉しいサービスまでついています。 ～お部屋～～～ ・今まで伺ったドミトリーの中で、結構上位の綺麗さを誇ります。さすが出来立てほやほや、ということはありますね。訪問は9月でしたが、空調の具合も程よくて好きでした。 ・室内は、ハンガー2つ、USB口の電源1つ、コンセントタイプの電源口1つ、小物置き場、と割とシンプルな構成。電子デバイスを沢山お持ちの方は電源が足りないと思いますので、予めコンセントタップをご用意されるとよいかと思います。 ・室内の電気は暗めです。ただ、動き回るのに苦労はしません。コンセント口に付属の非常用電灯みたいな感じと言えば伝わりますかね。・部屋番号ごとのロッカーはありますが、中サイズなのであまり大きなものは入れられません。貴重品のみをいれるとよいかと。ただし、各ドミトリーの下には隙間があるので、みなさんそこにキャリーなどの大きな荷物を置かれていました。 ～アメニティ～ ・特に用意はされていません。必要に応じて、歯ブラシやカミソリ、タオル、バスタオル、部屋着レンタルなどを1Fのカフェで購入できます。 ・各共用スペースには以下のものが設置されていました。こちらは無料にて利用できます。 　＊ ボディソープ／シャンプー／コンディショナー／ドライヤー／アイロン／電子レンジ／湯沸かしポット／冷蔵庫 ～お風呂～～～ ・共有のシャワースペースのみです。6室くらいありましたが、人が少ない時はお掃除が大変なせい？かわかりませんが、衛生面の関係で利用できるのは2つほどでした。 ・足ふきマットの代わりとなる珪藻土は、割と前の方の使用感が伝わりますので、気にされる方は別途タオルなどをご準備された方が良いかと思います。 ・シャワー個室は脱衣所から鍵をかけられる仕様になっているので、貴重品なども一緒にもって入れます。また、洗面台があるのも嬉しいですね。 ・共用部分にドライヤーが2つほど、洗面台が3つほどあります。平日利用ということもあったせいか、特段、馬っていて使えないことはありませんでした。 ～設備～～～～ ・シンプルながら不便を感じない、なかなか充実した設備でした。安く泊まれるドミトリーとしては、綺麗さの保たれていましたし、かなり心地よく過ごせる設備全般かと思います。（海外のドミトリーとか経験すると日本のドミトリーはほぼどれもよいです。笑　が、そんな中でもお値段と比較してもかなり良い方かと思います） ・トイレは、1Fに男女1つずつ、2Fに男性用2つ、男女共用1つ3Fに女性用が2つほどあります。ただ、FloorMapには2Fのトイレが女性マークになっていたので、その時の宿泊者数に応じてトイレの男女を入れ替えているのかもしれませんね。 ・シャワールームは、2Fに男女共用、3Fに女性専用がそれぞれあります。 ・2Fは階段かエレベーターで、3Fは基本的にエレベーターで上がります。 ・1Fのワークスペースカウンターもかなり良いです。各席に電源コンセント1つとUSB口1つずつあります。また、ドリンクバーが飲み放題なので、別途コンビニなどで調達する手間やコストもなく、持ち物の減量できる嬉しさがあります。 ～その他（個人的にとどめておこうと感じた点）～ ＊ 夜は店員さんが不在になります。 　- 宿も含めて施設にいる店員さんはカフェラウンジがオープンしている間のみが基本となるようです。それ以外の時間帯は、問い合わせは基本的にできませんので、気になることは予め確認しておかれた方が良いです。特に、1F入口の暗証番号キーはお忘れにならないように、スマホで撮影して持ちあることをお勧めします。入れなくなります笑 ＊ ドリンクバーは夜間～早朝は使えないときもあります。 　- 上記に伴い、ドリンクバーのグラスは店員さん不在の間は洗うことができないため、準備されたコップがなくなり次第、利用不可となります。恐らくお店さんとしても、衛生面から使用済みのコップをお客さんが勝手に洗って使うことは推奨されないと思いますので、どうしても・・・という場合は、ご自身で使い捨てカップなど用意されるとよいかなと思います。詳細は宿に確認されてみてください。 ＊ 連泊でもシーツ交換は有料です。 　- 連泊の場合は、シーツは何泊してもずーっと同じです。変えてほしい場合は別途500円必要となります。 ＊ 12:00-22:00は、1Fで持ち込み飲食できません。 　- 宿泊者でも、日中は1Fで持ち込み飲食はNGとなります。恐らく、カフェラウンジとして一般の方も受け入れていらっしゃっているので、持ち込みできる人とそうでない人が共存するのが難しいからではないかと。3Fに小さめですがラウンジがあるので、そこでなら持ち込み飲食可能です。また、カフェラウンジ営業時間外なら1Fでも自由に持ち込み飲食可能です。22:00以降に1Fで近くで購入してきたものを広げて酒盛りをするのはOKということです。 ＊ チェックアウト10:00は守りましょう。 　- チェックアウト10:00は絶対です。1Fのワークスペースもチェックアウト日の10:00以降は一切使えなくなりますので、お仕事利用される方は要注意です。連泊日の場合は問題なく継続して利用可能です。 ＊ 割とシャープな対応されることも。 　- 常連さんや店員さんと仲良くなられた方にとっては結構な天国だと思います。常に笑って接してくださいます。 　- それ以外の場合は、良くも悪くも機械的な印象があります。他での笑顔を見ている分、逆にちょっと対応がシャープだなぁとすら感じる場面もありました。忙しいタイミングに話しかけてしまったのかわかりませんが、特に悪いことや粗相をした記憶もないので「なんか、すいません・・・」と小さく心の中でつぶやいておきましたm(_ _)m 　- 安く泊まれる宿としての機能を求めていれば、特に気になることもないかと思いますが、そのギャップもあるかも、くらいに構えておいて損はないかと思います。笑　- とはいえ、受け入れ態勢自体はあるようですので、むしろ、ご自身から仲良く話しかけたら楽

Went in April 2023. The hotel is walkable to the only natural hot spring facility in town. 100 for Service. Special shoutout to the service staff! Location wise, it is centrally located within Nagano, however transportation wise would be more convenient to stay at Nagano station. The hotel is quaint and quiet with decent restaurants available within the building. Appreciate the flexibility to extend my stay for one night at Hotel Kokusai 21. Local drivers know the location of the building which is convenient for people who does not speak Japanese. Booked a room for 3, appreciated that the sofa bed was set up prior to arrival (some hotels only does this after you have reached, which increases waiting time.) Working fridge. Requested for a change in kettle and they provided one swiftly despite the language barrier. The hotel lobby is also a joy to walk into daily as they provide an exhibition of a samurai celebrating boy's day in Japan (5th May) with koi flags hanging at the back. A souvenir shop is also located within the lobby for last minute shoppers. Fun fact, this souvenir shop is not more expensive than at the train station.