Hotel Mesra keluarga di Al Ain

الفندق جميل وموقعه متميز في قلب المدينة وسعره مناسب ، وتعامل الموظفين راقي ، شكر خاص للاستاذ احمد( مصري الجنسية) في الاستقبال كان لطيفا وودودا للغاية ، وسهل لي جميع اجراءات الدخول والاقامة بقمة الحفاوة والترحيب ، وادارة الفندق دائما تتحفني بحفاوة عاليه وترحيب

من اجمل البوفيهات الذي دخلتها في مدينة العين،من ناحية استقبال الزوار والترحيب بهم بكل حفاوه ووجه رحب ومن ناحية اصناف الطعام المتنوعه واللذيذه والاهم من ذلك روح التعاون الموجودة عند الموظفين ،كل الشكر والتقدير لجميع الموظفين بشكل عام وللـشف Vivik بشكل خاص. شكرا لكم ..

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through booking.com Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.