Horizon Shahrazad Hotel

Good view

酒店裝修比較舊了，空調還漏水，體驗一般。

From the second we had stepped into the hotel, things were awful. We were on a business trip and were planning to stay in the hotel for 10 days. Before paying for the 10 days we requested to see the rooms and our request was denied. We were told the second we pay the full amount we can see the room. They took the money and escorted us to what doesn't even qualify for a slum. The door lock was broken, and would never completely lock. The a/c was not working. There were cigarette burn holes in the bed sheets. The toilet was filthy. The fridge was empty and not working. The shower hose was ripped. When we asked for internet they asked us to pay 20 usd a day, and they connected it by extending a internet wire from the 10th floor ( floor we were staying in ) balcony to the ground floor. What a joke. The internet hardly worked and they kept disconnecting it. Me and my colleague ended up paying 80 usd for internet that never worked from the first place. The reception was disgusting, there were cigarette butts on the floor in the plants. At night, I could only fall asleep from exhaustion. Checked out after 2 days and got our money back. Was the happiest person on this planet leaving the hotel. Staying in this hotel will make you hate Egypt and get a very bad a dirty impression on the country.

Worst service ever even they don't have espresso no one can help you anywhere rooms very old reception can't help anyone at all I will never ever come back no zero services zero hospitality at all even they doesn't welcome guests and they don't answer phones

The lobby gave good impression but the rooms are terrible. First the key they gave did not work. Had to manually open The room was small but had great view of river Nile. That’s all about it. Rest was very bad. Dust on tables and lights. Few lights not working. Curtains old and dusty Safe not working. WiFi never worked The ultimate was state of toilette. Basin was full of stains. Enamel peeled off. Faucet was without filter. The hand shower was broken. Bath tub shower knob broken. Towels were dirty and lint was peeling off. No exhaust. Hot water in basin took long time to come that too Luke warm. After a heated discussion manage to change room but it was better but general hygiene was bad. Elevators took lots of time to come. The breakfast buffet was limited but milk jar was dirty with fungus. Breads were stale. One positive was that housekeeping staff was very helpful to resolve the issues.

From the front entrance you think hey this place ain't to bad, staff are ok but when I reached my room I was shocked with wat I saw. This sweat box of a room tiny bed I would say 3x3 in all bathroom was completely average. I went down stairs and complained advising the room is extremely small and not suitable wat so ever. He kindly changed the room to a much larger room I got in and it looked ok but then realised the only light on the room besides the ones in the bathroom is the lampstand no other lights turned on. Carpets was stained and then we get to the bathroom. The basin was clearly peeling away and so was the counter top. The bath wasn't clean and seemed to be stained. To be honest one of the worst hotels in regards to rooms I have ever stayed in. Then we get to t heir roof top bar. I went up for dinner I was handed a menu and as I flicked through none if the items were in English. I asked for a English menu and was told there was none. I made the wait staff read every single food option on the menu. I found it baffling that there was no English menu. The staff aren't hospitable in comparison other egyptian hotels I have stayed at. I would definitely not stay here again and if your thinking if staying here I would rethink that decision.