Hotel berhampiran Albufeira Old Town, Albufeira

Arrived on our first family holiday with our baby booked 1 bedroom pool view apartment. It was ready on our arrival and as described very clean and comfortable. A number of days our dream holiday turned into nightmare….. it was 4.28am and we were woken by those who were staying in the room above us laughing, jumping around, moving furniture it continued for over an hour as it was our first disturbance and sounded like a few young girls we gave them the benefit of doubt that was was going to be a once off… the following night not a sound however my god did they make up for it the following night/early morning it started at 5:45am our baby woke and my husband had no option but to go to reception however it continued. After breakfast I went to reception to speak with management again explained my grievance only to be asked if I wanted to change room now due to fact it was no fault of ours and traveling with a baby I genuinely did not see why we as a family should move room (I would be of the option the party causing the problem should be moved) !!! We received no satisfaction from reception apology was given. On returning to our apartment later that afternoon there was a printed apology along with 3 apples 3 oranges and bottle of water for inconvenience we had suffered… whilst we appreciated there token it genuinely didn’t make up for the disturbances. Unfortunately I won’t be returning

Fantástico dez estrelas staff super atencioso estive com 3 crianças e conseguiram proporcionar uma excelente localização do apartamento. Recomendo vivamente. A repetir para o ano sem dúvida. Estão todos de parabéns.

Travel - went with Jet2holidays - so organised from start to finish. Jet2 Rep (at hotel) - Nice English lady and a local resident, so she knew the resort well and was really helpful. Hotel Location - 2 minutes from the hotel to the beach, so fabulous. We just took the hotel towels to the beach (and did not hire a sunbed) which was fine. Towel exchange in pool bar daily, so also convenient on the way back. Also, come out of the hotel reception walk to the main road, turn left and walk for 10-15 mins and you are in the old town, lovely on an evening and has plenty of shops and stalls (day / evening). Turn right on main road and walk to the new town 10-15 mins, more bars, restaurants etc. Both destinations nice, depends what you are after, our fav. was the Old Town. Room - we emailed the hotel prior to arrival and asked for the main block. The room was clean, tidy and huge. So we cannot thank the staff enough for the room allocation. Yes, we could hear the restaurant above us, but for the room size, views etc we had nothing but positive feedback. We would ask for the room again, in the main block on return, so many thanks to the admissions team. Pools - There is the main outside pool with the snack bar, another quieter outside pool and a heated indoor pool. We didn't have trouble ever getting a bed (2/3 weeks in Sept). We liked the heated pool at the end of the day. Food - Main restaurant, good selection of salad, cold meats, breads, soup, meats, fish and drinks etc. For this 3 star hotel we could not fault it. There are two sittings for the main restaurant. There is also a snack bar by the main pool open from 11.00, should you not want lunch back in the main restaurant. Entertainment Team - work hard and long hours, nice bunch of people and having to deliver a wide variety programme to suit all is a difficult task. The end of the season pool party on the 21st Sept, was fun (and we are not young), so catered for all ages. Hop on Hop off Tour train, great value - bought the combined day trip, hop on and off and there are two trains (red & blue route). The pick up point is 5 mins from the hotel on the main road (at the roundabout). Overall - Fab stay, great location and would definitely return to the hotel.

Gorgeous hotel, very close to 2 beaches, walking distance to *****, but not so close that you can hear all the parties! Room was lovely, cocktails very good, staff very friendly & welcoming! Only thing I would comment less that 5/5 is there was almost no vegan options at the breakfast, which was a shame as we had paid for breakfast included and I couldn’t eat much! Anyway other than that amazing hotel, will definitely stay here again!

Acho que deveria haver uma limpeza a fundo em cada troca de hóspedes. As toalhas e lençóis têm muitas manchas de sujidade. A limpeza nos recantos das casas é escassa, encontramos sempre teias de aranha, aranhas mortas e outros bichos. Em 7 dias, disseram-nos que haveria troca de toalhas dia sim dia não e isso não aconteceu. Apenas trocaram de toalhas 1 vez, sendo que tivemos de ir à receção pedir novas. Não tinhamos um tapete à entrada de casa o que fez com que levassemos sujidade da rua para dentro. Os funcionários são muito prestáveis e atenciosos, as piscinas maravilhosas e a localização perto de supermercados é muito boa.

Would stay again. approx. 1.5m from old town but less than 5 euro in Uber. Spotless clean. Staff very friendly and couldnt be more helpful. Great breakfast as part of room booking. Quiet at night but some bars and restaurants within 2 min walking distance.

Stayed for 4 nights in a self catering apartment which was great! I was abit apprehensive about this hotel as the price was very cheap, so wasn't sure what to expect however was pleasantly surprised with the room which was very clean and spacious. Staff were friendly and helpful. We didn't use the pools as water was too cold in April. Location was good, was walking distance to the old and new towns. We booked a boat excursion to explore the caves and dolphin spotting which was absolutely amazing and a must see!

Local super tranquilo, bom atendimento, áreas verdes bastante agradáveis. Ideal para descansar numas férias das épocas altas

Booked a 3-night twin room to attend a friend's lecture in Lagoa. The hotel, or better, motel is excellent for those on wheels, not for those on foot. If you have disabilities find another town in the Algarve. Some sets of stairs do not have rails, you have to go round the entrance to physically 'get in'. The reception has only 1 staff member when off-season, be prepared and do it all online. Forget questions about taxis, transportation, and restaurant advice is really subjective. The room was very comfortable, the second door to a set of stairs (curled) with direct access to the car park/entry of the hotel area was not. Cold and humidity pass through the doors (front door leading to corridor inside as well), as doors need maintenance. Breakfast is good and varied, for all tastes, except gluten-free options. Internet signal very weak, had to use phone data package. Check-in is only at 4pm. Pro's. besides what I already mentioned: bus terminal 5 min walk, good restaurants each way 5 min walk (one is just next door), supermarket passing the roundabout, beds very comfortable. You can walk to the centre (10 min walk) but the town is without interest, unless you are there for an event, for those on foot, you can stay here and get to know other nearby cities in the Algarve by bus, as the terminal is so close, and it is not expensive to go around by bus.