Peter C
31 Ogos 2024
What an amazing hotel for families. As all inclusives go, this made an exceptional change from some of the soulless hotels you get. Food and drinks ace. Al la carte very nice, but the italian stood out for us becuase of the service, waiters and food. Special mention to Felipe Gunha, for making it memorable and understanding that attention to people goes a long way in creating an experience that will be remembered. During our second visit we were served by another nice guy, also called Felipe and a lovely Pakistani man called chaudry, who were more than happy to help. Felipe Gunha also went out of his way at the start of thd night, to say hello and make sure we were being looked after. I should also mention Camila at front of house who was super professional. Top service from Italian team and the sea bass was 10 out of 10. Kids loved the pizza, and said they were better than pizza express. Hotel rooms very nice although one of the two children's beds was hard, so not comfy but my daughter slept fine, which was the only compliant for the room. Cleaned daily by the lovely cleaning ladies. Entertainment team were really lovely people and gave 110%. Some of the evening entertainment was not to our taste, but kids loved the daytime activities, with the pool acrobatics their favourite. Great to have land train to town, and nice private walk to the beach. Also great to have gym. Small but functional and used every day. Few niggles. At busy times getting a sun longer was tricky and no enforcement of removing towels was disappointing, when it is advertised. Couldn't get into Mad Med. I would do away with fajitas on mexican night, as it just creates a backlog in the restaurant and wasn't worth the wait. People could put their own together.
Terjemah