Ulasan Alp Pasa Hotel - Special Class

To start with the positives, the hotel is very well located, the common areas are wonderful and 2 of the staff members (wish I remembered their names) were friendly and very helpful. After being very pleasantly surprised with the lobby and pool area, the room was a dissappointment. The bathroom needs to be renovated asap and the beds were very uncomfortable. What was worse was that our room was on the left side of the building and every night, there was extremely loud music from a club nearby. We realized that the music was not reaching the other parts of the hotel, just the side where our room was located. The first night, we asked the reception what time the music stops and they said midnight (not really the case, it stopped at 1 am every time). They also promised to change our room to one in a different part so we would not be annoyed by the loud noise. The morning after, when we went to the reception for the room change, they informed us that they could not do it, as whatever rooms they had available were 'a different category'. So, there were available rooms, but they would not give us another one. We asked them to reconsider and the receptionist said he would call the manager. He never showed up so after about 30 minutes, we decided to leave and come back later. No luck later either, the room was never changed and we stayed being annoyed by very loud music every night of our stay. Most of the staff was not really helpful and things were taking for ever to be done. At the restaurant, without it being busy it would take a long time for someone to take our order, bring it and come back with the bill when we asked. That would be understandable if it was busy, but it was not. For the lack of service and willingness to assist, I would not recommend this hotel and do not consider it value for money at all.