Asrama di Como

We visited Como to celebrate a birthday in this magical place. Disgusting service when there was a mistake made at check in … it was an understandable mistake made by the lady checking me in (we are all human after all). I had accepted there was nothing that could be done at the time and as I had booked through trip.com I was referred back to them to arrange a refund for the difference between my booking and the room provided. Unfortunately the hotel then lied to the booking provider about the events that took place and as a result I ended up paying $900 a night to stay in a standard $600 odd room for 2 nights. After receiving the telephone transcript from trip.com I confronted them about the lie the front desk lady said because she wasn’t the person that checked me in she just went on what she thought must have taken place. Thanks to Marcel for doing his best to help out on the last night. Very much appreciated. General manager unavailable to see me to resolve. Spend your hard earned money elsewhere Btw Como itself is absolutely amazing and definitely worth a visit

The roof top restaurant food and view, the room service, the ambiance. Everything 💯 We are definitely coming back!

Brilliant hotel! All staff very friendly and helpful cannot do enough for you! Rooms basic but spotless (no kettle but they will make you a tea or coffee just go to reception and ask) location next to a bus stop, supermarket you can see from hotel and its 24/7 and very reasonable! Town is 10 minutes down the road as is the lake! Literally cannot praise this hotel enough! Breakfast is continental.

I stayed at Avenue for one night at the end of a business trip. Como is only a 45 minute drive to Malpensa airport. I was a bit hesitant based on some reviews, but I can say that the hotel was fantastic! Room was super clean, and even had its own terrazzo to relax on. Room was on the small side, but very normal for Italy. Bathroom was clean and spacious. I don’t know where people had issues with noise, but my room was totally quiet the entire time. Only issue was that the safe wouldn’t open after I locked it. The staff came up immediately, and took some time to sort it out, but they got it done. They were incredibly nice (and apologetic, which wasn’t necessary). Ate dinner at the pizza shop around the corner that shared the patio right in front of the hotel. Food was great, and super convenient. I would stay here again in a heartbeat.

Good location at Como doesn’t mean the lake view. Be very careful when ordering the room. French bed doesn’t mean double room. Make screen shot of your booking otherwise you can face some cheap discussion about the booking. Staff at reception was only part fulfilling our expectations. All were professionals and nice but rules defined by management and IT system. couldn’t have influenced. Room, even upgraded one for additional cost was average. There was no sun window blind one window out of two. Parking outside is very limited. Breakfast less than average compared to other 4star hotels in Italy where gastronomy is pure pleasure. And the pool…don’t waste your time…full of mold, we just visited, not even tried to get in. And pool towels, there were on reception so do not forget to take them if you want just take sun-bed on the roof. Otherwise you go back from the 5th floor to take them just because it was so difficult to have them upstairs on the pool. But additional cost you can be sure about at every single area/service provided. Thanks got we stayed one night only.

We have stayed in a lot of boutique 5 star hotels but none have paid attention to detail more than this one. They get to know their guests and treat you like a family member. Every single aspect of the stay is curated and they don’t miss a step on anything. The property is absolutely stunning. We booked a corner junior suite and never wanted to leave it. The staff ensures your room is perfect when making it up and at turn down. Everything you could possibly need is in the room. This is what I mean by detail. And the entire property is so spotless and luxurious. The staff is also the highlight. Every single person we interacted with was so incredible and provided world class service. The view of the lake and the location of the property is absolutely perfect. We hated checking out and wish we could have stayed longer.

Great location and service, the room was very original and right at the front of the building, however was surprisingly quiet. The hotel were able to fit us in for an additional night at late notice which was great. The bed was very comfy and a great breakfast buffet

We only spent 2 days as we were commuting from Venice to Zurich with a quick 1- 1/2 day stop by train in Como. This Hotel was perfectly located in Como Center and walking distance (12 minute walk) to the Train station. Took the Fast Ferry to Bellagio, and Menaggio for a quick look around and food. Only spent one night there and it was very basic but clean.

لقد كانو محترمين وطيبين معي وعاملوني معاملة طيبه لكوني لم اجد غرفه فندقيه في كومو عندها اضطرو ان يجدو لي غرفه وشكر خاص الى martina and kamila they was perfectly nice, after a problem with *********** they could solve everything and we managed to enjoy our vacation