Pangsapuri di West Des Moines

房間很好，服務周到

Very nice stay, enjoyed it

Opening in 2011, this hotel is from what I like to call Springhill’s weaker period, this hotel has since been renovated to match the current brand standard, and while they pulled it off better than most, there were still a couple of things they missed, but nothing too bad. Exterior/Parking/Curb Appeal/Location: The outside of the hotel was not really changed from the renovation, but it still looks quite nice and is well kept, even from a distance. The parking lot is in good shape and well lit, though while plenty of doors are present, the key reader on one is broken. The location is also convenient with several restaurants and convenience stores nearby, as well as easy interstate access. The wonderful Jordan Creek is only a couple of minutes away too. Interior Common Areas: The lobby was nice, as were the business and fitness centers, I did not check out the pool. The free breakfast was pretty solid, though the lack of waffles was somewhat disappointing. The hallways and elevator were kept clean throughout my stay. Staff: Everyone I interacted with was very nice, no complaints here. The Room: -Security: They weirdly didn’t upgrade to RFID, but the magnetic lock and deadbolt, as well as the latch lock all worked. The biggest issue here was the lack of a fire map in the room. -Cleanliness: Everything was about as clean as the housekeepers could’ve gotten it, but the carpet was in need of a deep cleaning. Also, the bathroom floor had some set in stains on it that looked like footprints. -Overall Layout: Upon entering the room, you’ll find a spacious living room with a comfy sofa, a large desk, a chest of drawers, a TV, and a wet bar area. It housed a mini fridge, microwave, ice bucket, coffee supplies, and cups. This part of the room was well lit and lacked issues. Moving on is a sink with good space and a well lit mirror, and the rest of the bathroom right across from it. It was spacious for how it was laid out and had a nice tub shower and toilet, though the lack of lotion was disappointing. Beyond this were two queen beds, more drawers, outlets, USB ports, a TV, and closet. Again, this was clean, but a little bit more worn than the rest of the room. The HVAC and view was fine. Summary: This is a nice hotel, though the minor maintenance, security, and cleanliness issues are concerning enough for me to take a TripAdvisor Dot away.

The breakfast lady was ride the charger did t work and couldn’t watch tv without static and no one was at the desk to check us in

This was my first stay with this brand and I was very impressed. I did not make the reservation. The room included a mini-kitchen of refrigerator and two-burner countertop complete with pots, plates, cups, etc. and all were in excellent condition. I did not use the kitchen. The room was clean and comfortable. The bathroom was in excellent condition and had a good sized closet to hang clothes. I don't normally review beds since they are very subjective. It was very good. The hotel was busy because of weekend events and it was still quiet and easy. The outdoor patio was clean and in great condition, and a nice touch! Breakfast included typical hot foods. All was well supplied and a good variety of traditional hot and cold foods. Plenty of shopping and restaurants either in a walk or short drive. Great stay!

I am a diamond member, but I've never felt that I was until now. Glenn (GM), Ankas (BarT), breakfast staff and front desk (Cathy) were way beyond top notch. Even with construction, they made sure that my stay was not only enjoyable but that I remain loyal to Hilton and this property in particular. I frequent Des Moines often. I won't book any where else again. Thanks again Glenn and team. Much appreciated. BTW, all effort was put forth before knowing I was a diamond member. So Class! Love it here.