82 Ulasan
Nrma Treasure Island Holiday Resort
Biggera Waters|1.73km dari CouriersPlease Gold Coast
Tempahan terakhir 17 jam yang lalu
We have stayed at Treasure Island a number of times and I must admit this is the first time we were disappointed in the park. We stayed in the 3 bedroom Lagoon Villa and these are starting to look very run down and tired. We had a number of problems from cockroaches, broken old bunk beds and the kitchen lacking the basic essentials. This villa also has no laundry facilities and only room for 1 car even though it sleeps 10 people. For the amount you now pay for the peak season, over $600 per night I feel there needs to be some urgent refurbishments. We also stayed for 10 nights and did not have the villa cleaned in that time. Only a change of towels provided. I feel that at least weekly housekeeping would be offered if staying over a week a service that is offered at most apartments etc. Villa became grotty and the sheets needed a change and with limited cleaning facilities in the villa you can’t even mop your own floors. Interesting also that for the price, toilet paper, tissues etc are not restocked but need to be purchased and restocked yourself. The park is also is getting tired. Grounds were messy and the kids club has the same activities that were there when we travelled for the first time 8 years ago. We ate at the bistro one lunch which in the past has been great pub food, reasonably priced and quite tasty. This year we found a significant deterioration in the quality with my snitzel tasting like plastics and very few of the table of 10 finished their meal. We have loved this park for a long time but it’s time to make some improvements. On the plus side staff are great. Friendly and courteous.
Sangat Baik
137 Ulasan