Ulasan Mount Meru Hotel

Stayed at Mount Meru hotel in Arusha Tanzania for 5 nights. This is 4 star rated hotel and Trip Advisor recommended. Perhaps by Tanzania standards but certainly not by USA standards. At $230 USD per night, it is not cheap. Positive - breakfast was delicious with a different selection of dishes each day, restaurant on site had a good selection of dinner fare at a very reasonable price, gardens and pool were well maintained, nice view of Mount Meru from your room if facing front side of hotel. Negatives - there is a club that plays loud music at night near the hotel which can be heard from inside your room, read on for more negatives. 1. Security - everytime you step out of hotel, your room key card deactivates automatically. When you return, you have to go to front desk to reactivate card. Not once during the 5 days we stayed here did the evening front desk associate ask us to verify that the room number we told her matched the name on reservation or ask for our ID cards. This is a big security concern since anybody can give their key card to the front desk, say a random room number, gain access to the room. We voiced our concerns on the second day but still no changes were implemented. 2. Bathtub leaks water on floor - some rooms have a bathtub instead of walk in shower. Problem is, they only put a half screen on the front part of bathtub (no shower curtain). So if you try to take a shower in the bathtub, water floods the bathroom floor and all over the sink. Also it is a huge step up from the floor into the bathtub, which could be dangerous for children or elderly. Very poor design. Other people in our group expressed the same concern about their rooms. 3. Sink drain clogged - sink was very slow to drain and filled all the way to the top with water. Everyday before we left for our daily activities, we asked front desk to fix it. By the time we checked out 5 days later, it still hadn't been fixed. Other people in our group expressed the same concern about their sinks so it seems to be a hotel-wide problem. 4. Towels one size only - Hotels I have stayed at my entire life have always provided 3 size towels (small washcloth, medium hand towel, big bath towel). For whatever reason, this hotel only provides big bath towels. I asked the housekeepers myself but they still didn't understand my request. The front desk was finally able to translate and get me different size towels. However when they clean your room daily, they will only restock big bath towels. 5. Beds are rock hard and so uncomfortable. They need to invest in better mattresses. 6. Air conditioning - turns on and off randomly. 7. Fridge temp - felt like fridge wasn't even working because the temperature was so warm. 8. Room door was very heavy to open. Needs fixing. 9. Asked for toilet paper - housekeeper still didn't deliver 3 hours later. 10. The last morning of my stay, I received a rude awakening at 8am. Front desk associate (lady) called my room to tell me "Someone