Beachcomber Resort

First time visit to Avalon and the Beachcomber! Nice town. We enjoyed the resort. The updated room was spacious, well appointed, full fridge and freezer, kitchenette with utensils, pots, dishes, etc. Pool area was very nice with bbq grills, outdoor TV, and hot tub. There was live music in the afternoons at the pool. Beach tags included in price. Near restaurants and on the border with Stone Harbor.

Our second stay at The Beachcomber Resort was disappointing compared to our first in 2020. Despite improvements to the hotel, we had issues with the service. We requested our room not to be cleaned due to work call commitments and having valuables in the room. It was told to the front desk staff at 830 am and then someone called to confirm this was our request at 10 am. Despite confirming this twice with the staff, our room was serviced anyway. On raising the issue, we faced a rude response from Jennifer who dismissed our concerns as an 'honest mistake'. We felt uncomfortable and upset that our clear instructions were defied and carelessly overlooked by the staff. The manager wasn’t in that day and we were promised a call from the manager the very next day again at check out and the manager has yet to contact us. Overall, the staff's disregard for our requests and their poor response to the mistake was frustrating and we’ll never be staying here again. ***For others wishing to stay here, please take note there are no safes in the room and no “do not disturb” signs for the door. This could have easily been prevented if this “resort” had door tags and better communication among staff.

At time of reservation I was advised I would have a 2 room apartment or suite. It was to be on the second floor. When we checked in we were on another floor. Was one room with a pull out couch and queen bed. They did not even provide sheets for pull out couch. Not happy.