Hotel berhampiran cpc lower cypress baguio city, Baguio

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

Uploaded herewith is a photo of an advisory by Baguio Burnham Suites management regarding the LIMITATION in their supply of hot water. This photo was taken inside my hotel room, after I checked-in the hotel. The hotel management should have been honest enough to publish the same advisory in their website. I checked their website BEFORE booking a 9-night stay in their hotel. Had I read their advisory in their website at that time, I would NOT have booked a stay in their hotel at all! When I actually checked-in Baguio Burnham Suites hotel, I discovered that the problem with their supply of hot water was MUCH WORSE that what their advisory admits. The hot water failed literally everyday that I was there. Engineering came twice to try to fix the hot water problem, but the ”fix” did not last! I had to take FREEZING showers in the bathroom twice. This was because Baguio City has COLD weather and there was NO hot water. I asked myself, how about the men's restroom in the ground floor of the hotel? Does it provide hot water? I tested said restroom for 5-10 minutes. NO hot water. I had to check-out of the hotel, after a stay of only 3 nights. I did NOT use the remaining 6 nights of my booking. In a cold climate, NO reliable hot water! Unbearable!

The hotel is a boutique hotel and the theme/concept is good and has its appeal. We arrive after lunch and was told to wait for available rooms. No exact time was given but the girl at the reception was guessing around 3 which is beyond the standard 2 pm check in time.We waited by the reception area. After an hour I notice a newcomer who was able to check in so I went to the front desk about our room. The girl at the reception looked at me bewildered and ask me my name and seems at a lost. Another girl took over and after going through some papers, told us that we had a room. I wondered what would have happened if I didnt ask about it and just waited for them to approach us. The room is ample sized with an overhead fan which was working well. The beds are comfortable. There was only 1 pillow though which was small. I immediatedly called the reception for additional pillow explaining that I had a medical condition that needed me to be elevated while sleeping. The receptionist says that she will get back to me but doubted there was anything available since they had full occupancy. The girl never got back to me. There was a study table at the corner of the room with access to power supply. There was no AC but this is Baguio so it doesnt matter. THere was no ref. THere was a water boiler but no coffee or tea packs which is chargeable.The bathroom is ample and functions well. Water pressure is strong. There was a pad and a pencil at the side table but the pencil is all worn out. (not sharpened) Breakfast was at the 6th floor of the hotel. It was light and airy with a good view of the city. Choices were not much but food was good with an egg station, a salad bar and bread area. It was serviced buffet. Coffee was self serve and located in a corner of the room. One negative note here is that the sugar and creamer were served in bowls with teaspoons for customer to use. It would been more hygienic if they were in packets. Isnt there a covid protocol regarding this? The physical structure (rooms. function rooms. coffee shop) were quite good and as mentioned appealing. However, service is really poor. From the check in part of our stay, to not getting back to me on my request, to breakfast service where the clean ups were done sloppily, much can be improved on. Our hotels have always been distinguished by good service and hospitality and sadly Orchard is pretty off the chart.

This is a newer hotel and still have construction going on. You have to drive through the circular parking to get to the main entrance. There is a free shuttle to bring you to the main road. The breakfast is okay. The room is huge and clean but there is no pool and I don’t see a lot of guest in the lobby so very quiet and like dead. It’s further away from downtown.

Nice place, very convenient and approachable staff. The room is big enough for us though the water is not that malakas but still ok,. The food is just ok ☺️ but still can recommend.

This is our first time with Microtel by Wyndham Baguio. We stayed for 3 days and 2 nights with my family, we had an incredible experience. The area and room are clean, the lobby smells wonderful. The complementary breakfast was also good, the taste, servings, and selection were acceptable. The Wi-Fi is okay, but sometimes it's cutting in and out (we stayed on the lower ground). But one thing made this hotel superb is the people. The staff from the front desk are professional, reliable, and courteous. The housekeepers greet you with a smile, even the security guards are hospitable. The location was also a big plus. We will definitely be back. Keep it up 😀

New hotel. Good position less then 10 minutes taxi from city center. Nice pool. Good breakfast. the only negative thing about the TV is that there are no TV channels available only youtube and the other application of the smart tv like netflix but u have to use yours personal account .

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

Overall the hotel accommodation was very good, except that since we were at the lower floor, we could hear the incessant barking of the neighbor's dog. It would be good also to have a safe for valuables and a microwave to heat food considering that the city gets quite cold especially at night.

This is a very nice place to rest not only for couples but also for lone travelers who wanted to escape the stressful workloads from their jobs and to move on from things that makes their living heavy