Hotel berhampiran ADA Bookstore, Baku

Удобный отель с комнатами квартиного типа. Можно готовить прямо в комнате, причём кухня и спальня - это отдельные комнаты. Но хотелось бы более удобный подушки!

It was a wonderful 12 days for our family in Baku and at the Shirvanshah Hotel. And the hotel staff - at every level (from the concierge who greeted us with a smile every day, to the receptionists who made sure the room was cleaned, especially the nice receptionist who advised us where best to buy Azerbaijani souvenirs, to the anonymous cleaning ladies) - kept up this impression. In solving a certain problem, we could count on the help of the hotel manager - Mr Emil. On top of all this, the smug service of the restaurant waiters. We would especially like to thank Mr Elvin, who took care of the guests every day at breakfast. He discreetly, tactfully watched over every hotel guest. And above all, we thank Mr Yusif. It was because of him that we would come to the hotel restaurant for evening dinner. We met many waiters, but Mr Yusif's level of service to guests is the highest of the highest. A class of its own. We were and are very impressed.

The best thing about the hotel is the staff. They are more serviceminded and polite then most of the hotels I've been to. Furthermore the hotel is clean, breakfast good and facilities are great. You can take a bolt to the city centrum. It takes about 15 minutes and are cheap.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

離地鐵站近 附近也有飯館 房間整潔乾淨 很舒服

新開業，房間內要啥沒啥，

When I checked in I was told the door is broken so I could not open it with the electronic key and they'll open it, but it's gonna be fixed the next day. Of course it was never fixed and I had to ask the staff to open it for me every time. Felt REALLY awkward. Then some day some random woman (she was working here I believe) just opened my door and walked in while I was in my room at midnight, saw me, said sorry and run away. What was that I have no idea, but it kinda gives you an idea about their take on privacy. The TV was not working, because the cable was literally torn apart, the WiFi broke down several times and one time it was more than 24 hours. The showerhead was broken, the water from the shower never went the way it supposed to, but straight to the floor, the toilet was not really attached to the floor (thankfully it was attached to communications). With that being said, I still think the hotel is okay for the price, the room was nice, big and clean and had a personal balcony and the staff were really friendly.

The service was not the best when we arrived. The receptionists took their time to assist us and when we finally were given keys, they just pointed to the lift and left us. The hotel room was quite outdated with a broken leaky fridge and a bulky TV. However, the balcony was quite nice and the view was amazing. The food was really good and it was plentiful.