Hotel berhampiran Helen's Pride, Baku

離地鐵站近 附近也有飯館 房間整潔乾淨 很舒服

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

Professional Management, lovely stay, perfect neighbourhood, suitable for a getaway from the crowded city and you can still commute there easily, we would like to thank Ms.Layla and Mr.Ali and all of the premire hotel staff for their high level of service, was a great stay, highly recommended

Worst hotel experience ever, from the location a noisy late night restaurant to the drunken fights outside your room!!! strong stench of sewage in the room, mold in the shower cabin, musty smell of towels that are given one per person in a 4-star hotel(!) Met us, showed us one room, and in fact moved us into another The hotel administration could not settle the noisy guests who were behind our wall until two in the morning! The bed for two was completely unprepared, the two mattresses kept moving apart and it was not possible to sleep together The overall clean is questionable, dust on the windowsill, dirty carpeting, hair on the bed I do not recommend anyone to stay in this hotel

新開業，房間內要啥沒啥，

The Boutique hotel Baku is very close to the bustling Nizami street while being situated in a quiet lane, so that you are away from the noise yet close to the city centre. The master suite was spacious for the three of us and all the amenities were provided. The elevator was a welcome relief compared to a lot of other hotels in Baku. The breakfast buffet was excellent The staff were efficient and did a great job. Highly recommend this hotel The extra bed in the room needs to be of better quality. Hope the management works on this suggestion

Расположение отличное. До бульвара 5 минут. Квартира расположена на 3 этаже, лифта нет. Проживали 5 суток. Стойкий запах прокуренного жилья не выветрился даже за это время при ежедневном сквозняке🥴. Мебель ветхая, кровать, матрасы и подушки неудобные и давно пора бы их заменить. На кухне есть немного посуды, при желании можно приготовить что-нибудь. Бытовая техника в рабочем состоянии. В целом качество соответствует цене. Внизу есть уютная кофейня, где подают замечательные сырники. Отличный интернет! Имеется кондиционер, но только в большой комнате. Вид на город превосходный!

I stayed with my friends in the first week of October, 2022. Badam de Art has the friendliest, helpful, kindest staff that one can think of; from the hotel managers to the concierge to the room service, everything was impeccable. The breakfast menu and the rest of the restaurant options both continental and Chinese are as good as any 5 star hotel. It is v near Downtown baku. If someone want to stay near the city centre but take a break from the 24 /7 hustlebustke, this hotel is your best choice indeed. The elevated location of the hotel offers rooms that open into sea views from the terrace where you can see the city scape and the Caspian sea sprawled before your eyes. The hotel manager haver Najafzada and Ali are very thorough professionals and very friendly.

When I checked in I was told the door is broken so I could not open it with the electronic key and they'll open it, but it's gonna be fixed the next day. Of course it was never fixed and I had to ask the staff to open it for me every time. Felt REALLY awkward. Then some day some random woman (she was working here I believe) just opened my door and walked in while I was in my room at midnight, saw me, said sorry and run away. What was that I have no idea, but it kinda gives you an idea about their take on privacy. The TV was not working, because the cable was literally torn apart, the WiFi broke down several times and one time it was more than 24 hours. The showerhead was broken, the water from the shower never went the way it supposed to, but straight to the floor, the toilet was not really attached to the floor (thankfully it was attached to communications). With that being said, I still think the hotel is okay for the price, the room was nice, big and clean and had a personal balcony and the staff were really friendly.