Hotel Mesra keluarga di Baku

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

الموظفين رائعين ومكان الفندق في مكان مميز والغرف نظيفة جدا والمرافق جدا رائعة والافطار شهي جدا وانصح الناس بالاقامة بها وخدمة البزنس لونج جدا رائعة واتمنى اني افتدتكم بشكل مختصر عن الفندق ومزاياه وسيكون لها زيارة اخرى باذن الله

اشكر الأخت ايان والاخ مراد على تعاونهم وكذلك جميع الموظفين كان افضل فندق في باكو من جميع النواحي والاطلالة جدا جميلة وجلسة المقهى وكذلك اللوبي جميل افضل من الفنادق الاخرى وكان الاستقبال جدا متعاونين في كل شي وارغب العودة مرة اخرى لديهم شكرا جد

I stayed here only for a night but it was one of the best stay in hotel I ever had. The room is so spacious, minimally decorated with modern design and clean. The bath tub is really big and can fit 2 person. All the staff I encountered were very nice and promptly answered my questions. The price is definitely high but its worth it

We stayed in 3-Bed Room from 2nd to 8th Sept. 2024. The room was very well decorated and comfortable. The staff at Reception, Restaurant and Hosekeeping were very polite and cooperative. Breakfast had a wide variety of healthy food items to choose. The location was good with XALQ Bank nearby for currency exchange. Overall, our trip was very enjoyable and good hotel stay added to our nice experience. The tariff was also moderate.

Very nice staffs at reception, met different faces during my stay but all my needs are well taken care of. Great job front desk team! Room is spacious, location is a bit far from tourist attractions, but has supermarket within walking distance, also a shuttle bus can be booked to go to old town. Breakfast is not good as Intercontinental, very little choices so didn't eat there.

Outstanding hotel in a magical setting. Right on the shore of the Caspian Sea. The property is really beautiful with outstanding views. The food is quite good but not up the level of 4S in Bangkok. One does not go to Baku for the food, at least in my experience. My room had a terrace that made the stay really great. I recommend the caviar experience. I have the 250 gm tin and it was delicious. Well worth the cost. Nothing bad to say about this wonderful hotel!

The room was not that clean. There was some stain on the bed sheet and smell on the carpet. The furnitures are broken. The staff has No hospitality at all. The room service was slow. The breakfast option was very limited. For 4days stay most of breakfast are only egg 😅. They said bf is start at 8am but at 8:15am it is still not open, we need to ask someone to open it so we can have breakfast before going to our tour, maybe if we don’t ask they will not open. The staff doesn’t even greet you or apologize for any inconvenience. I request for early check but the room was not ready which we understand so we went out and came back at 3:15pm but end up waiting again, the service was very slow and when I received the room key total disappointment. I requested for higher floor and nonsmoking but they gave me lower floor and smoking room. The hotel is far away from the main city so nothing interesting to do around the area. Even park are far from the area so if you want to explore better to take taxi and go to main baku city. Overall stay was disappointing, will definitely not select this hotel in the future. We book this hotel because of the reviews we read but seem some of them are not real review! Not recommended at all!

Very well appointed rooms ..very good size and excellent location at the city center and most of the places were walkable between 10-20 minutes.. A good mall is next to the appartments which has a good food court ..Pervez at their office was very helpful .. he helped us with booking of city tours and bus to shahdag …

The service was not the best when we arrived. The receptionists took their time to assist us and when we finally were given keys, they just pointed to the lift and left us. The hotel room was quite outdated with a broken leaky fridge and a bulky TV. However, the balcony was quite nice and the view was amazing. The food was really good and it was plentiful.