Hotel berhampiran Tahir Store, Baku

We stayed two nights at this hotel, on the the first day and the last day of our stay at Baku. We got very different experience in the stay. The first stay was superb. We were picked up from the airport. The lady at the reception was very kind and helpful. They upgraded our room, which was very nice. We had a very good view from the window. Enjoyed our stay thoroughly. The second stay was equally bad. First, at the reception we had the worst experience of lifetime. We were supposed to pay 225 Azerbaijan Manat. I was in a great hurry to go to the toilet and gave my husband 245 Manat cash and went off. My husband was not aware about the tariff and thought we were supposed to pay 245 Manat and paid the whole amount to the gentleman at the reception who took the full amount and counted in front of my husband and kept it. My husband rechecked if he has to pay 245 and the receptionist said ”yes”. When I came to know about it, I went to the reception and asked him why he took 245, when the tariff was 225 Manat. He told me that he has taken only 225. He told the same to my husband. He refused to accept the fact that he has taken extra money. It was very strange for us, as we never expected it from a hotel. The money is small, but the feeling of being cheated made us feel miserable. Even the room given to us was quite bad. The hotel location is good, they offer pickup and drop to the airport. Breakfast is ok. But be careful, you may be cheated.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

Our stay at the Holiday Inn Baku was very comfortable.The Staff was warm and helpful. The Location is excellent. The Breakfast was sumptuous and the timings relaxed. One member of the Staff at breakfast took it on himself to remind us to come early, everyday. On a lighter note ! No complaints, we were always served well. The Rooms are large and well appointed, it was important for us as it was an 8 days stay. I would strongly recommend this Hotel for Stay in Baku.

Great hotel friendly staff and big rooms. Hotel is clean and rooms have everything you need with great views of the city. The rooms have floor to ceiling windows with views over the city the view are outstanding. The hotel is well placed for traveling next to rail station also 1k from city centre plenty of place to eat and drink.

الموظفين رائعين ومكان الفندق في مكان مميز والغرف نظيفة جدا والمرافق جدا رائعة والافطار شهي جدا وانصح الناس بالاقامة بها وخدمة البزنس لونج جدا رائعة واتمنى اني افتدتكم بشكل مختصر عن الفندق ومزاياه وسيكون لها زيارة اخرى باذن الله

I did stay in severals hôtels in Baku and Midtown is the best place you could find. The staff is Amazing and really helpfull, the breakfast is incredible, the location is perfect... I Will give 10 stars if It could be possible. Many thanks to all of you. See you soon!

Very clean and beautiful needs extra star . Excellent breakfast and nice lounge and beautiful view from front to on-look to beautiful park.

The reason why I came to Baku was that they told me a lot about Baku and I wanted to come and see it. It so happened that we came with a group and chose Qafqaz Baku City hotel. The hotel is beautiful and most of all, the staff have smiling faces, the rooms seem to have been renovated but they were clean, I thank all the staff and the night manager Mr Elfan, advised us on the best places to visit in Baku, and most importantly, he showed us the Old City on the map. In general, I left this hotel with good memories

第一次阿塞拜疆之旅，訂酒店時我真是猶豫了很久。最後還是定了離古城地鐵站很近的巴庫國際旅行社喜來登酒店。 從結論説，訂在巴庫國際旅行社喜來登酒店是正確的，性價比非常高。 1.離古城地鐵站非常近，走路10分鐘左右。到古城也是步行十幾分鍾。 酒店大門右邊有地下通道，穿過後就是海濱公園看裏海。裏海側房間和餐廳可以看到漂亮的海景，無任何遮擋，每天看着日出吃早餐，真是太幸福。 2.離地毯博物館非常近，幾百米 3.幾百米就有一個大商場，超市，買東西方便 4.這次入住還有一個小插曲，我當天辦理入住後，發現房間跟我預訂的房型有出入，就和前台反應。結果，當天剛剛有一個大的旅遊團入住沒房間了，前台的Samad先生和金髮碧眼的美女經理Elvira積極的幫我們解決問題，貼心的贈送我們點心，水果等，而且還附上了一張手寫的卡片。 從這裏可以看出，巴庫國際旅行社喜來登酒店的員工訓練有素，員工互相以及上下級之間的溝通準確，高效，給人感覺是所有員工都在共同努力提供最好的服務。而且Elvira經理還經常去餐廳檢查菜品，見到我們在用餐，馬上過來詢問有無問題，休息的如何等。我在日本二十多年，曾就業於日本的航空公司，自認為日本的服務世界一流，沒想到在阿塞拜疆的巴庫國際旅行社喜來登酒店也體驗到了不輸於日本的服務。 再説餐廳也是非常好，早餐種類豐富，菜品也經常換，每一位廚師都兢兢業業的工作，不衹是做菜，就連客人的一切都在關注，一次夾菜時，如果不小心，夾子會碰到菜品上面的照明燈，馬上兩個廚師就把菜品上方几個燈都調整了。麪包裏最推薦牛角包派類的，新烤的，酥酥脆脆的非常好吃。當然，全麥類，果仁類麪包也很好。餐廳的Murad先生還特意用中文和我們打招呼，經常過來看我們需要什麼，然後給我們端來熱熱的咖啡或茶。他們時刻在關注客人們，真心能感受到他們的熱情服務。 關於毛巾，礦泉水，拖鞋等打電話給前台，客房服務的帥哥馬上就送來了，非常快，在巴庫國際旅行社喜來登酒店住了八晚，每次都是這樣，非常好 結束了這次阿塞拜疆巴庫之旅回到了家，還要衷心感謝以美女經理Elvira為首的所有酒店員工，讓我的旅行有了很多很好的體會和新的感受。下次去阿塞拜疆巴庫還希望能入住巴庫國際旅行社喜來登酒店。再次多謝所有的工作人員。

The front desk were reluctant to provide additional water bottles. I had the family suite booked and still they were reluctant to provide more than 2 bottles of water which was pretty annoying. The breakfast area was too crowded and I guess to address this the breakfast timing should be 7:00 to 10:30, closing up at 10:00 is making it too crowded between 9:30 and 10:00 and the moment it is 10:00 you will find the restaurant people winding and talking all things inside. Too much chaotic and rude.