Hotel dengan balcony di Banff

很乾凈，停車也方便，走到步行街也很近，滿意的

Very disappointing experience. My children asked for boiled eggs and I ordered 6 boiled eggs, I was later charged $30 for six eggs ($5 per egg) without any prior disclosure of the cost and without the item being listed on the menu. The eggs were poorly prepared and could not be peeled properly. Large portions of the yolk stuck to the shell and came apart during peeling, making them unusable. Since the eggs had already been peeled, they could not reasonably be returned. I raised the issue with the restaurant manager, Shenzu, and showed him the photos, but he refused to address the problem or offer a fair resolution. Shenzu's handling of this situation was disappointing and did not reflect the level of customer service I expect from a hotel manager. Despite being shown photos of the poorly prepared eggs and hearing my concerns about the undisclosed charges, he was unwilling to address the issue or offer a reasonable resolution and was adamant - he was playing a winning game and was a little ****** . Customer satisfaction appeared to be a low priority throughout the interaction. Combined with the lack of price transparency, poor food quality, and failure to provide a receipt, this resulted in a very negative experience. I would NOT recommend this restaurant to other travelers.

無料朝食が期待以上で、ハム類やパン類は日替わりで少し変わりました。 部屋はロビー近くのトイレ横の部屋で、日中は外の音が少し騒がしかったです。 シャンプーやハンドソープの香りがよく気に入りました。 部屋内に電子レンジがあり、部屋の外にウォーターサーバーもあり便利でした。

It was a very cozy stay in the Rundlestone Lodge. I chose the king-size Loft. The room is quite stained and a bit dark with the interior style. However, the front desk staff are very nice and helpful. They give a very insightful information for my trip to downtown and also they give you a free Roam Transit ticket for a local line, which is also include Lake Minnewanka and so on. So, you should check it out.

Nice hotel at the end of the street. Good pool and sauna. Wildlife visible right on the front lawn.

I think it is a good experience to stay in a castle. 😊 Overall, the staff are friendly and helpful. But, the room is considered small and one king size bed is smaller than other 5-star hotels in downtown. As the room price is not cheap, i would recommend to try for one night stay to experience it.

This hotel is very kids friendly. Staff are nice and accommodating. They also provides a free bus tickets during your stay. Rooms are very clean and fresh.

Great experience from start to finish. The receptionist was warm and helpful, and I really appreciated the complimentary room upgrade. It made my stay even more enjoyable.

We had a wonderful stay at Bow View Lodge. The location is excellent, with the river just behind the property, providing a beautiful and peaceful spot to relax and enjoy the scenery. We also appreciated the front desk team calling ahead to reconfirm our reservation dates, which was a thoughtful touch and gave us peace of mind before arrival. While the rooms are a bit dated, they were clean, comfortable, and well-maintained. Overall, a great value for the location and a pleasant place to stay while enjoying the beautiful Banff!

The place location was convenient. Love the shampoo and conditioner with natural ingredients. Would love to visit again 😊😊