Hotel dengan balcony di Lisbon

Location is amazing, off an alley, 5 mins walk away from all the hustle and bustle. 5-10mins walking distance to the metro station. Simple buffet breakfast with nespresso provided. Room was slightly small and came with FOC Porto wine, bathroom was nice and spacious :) 20mins walk to the Alfama district. Overall a great experience here.

Important Considerations for Travelers: - If you book a room with breakfast included and have an early flight on your departure day, consider purchasing breakfast separately. The hotel does not offer a refund for unused breakfasts, and in my case, they neither refunded nor provided any form of compensation. This policy, though minor for the hotel, can leave a negative impression, as a small gesture of goodwill would go a long way in enhancing guest satisfaction. - The hotel does not provide bathrobes, which may be inconvenient for guests accustomed to using them after a shower. - Nighttime temperatures can be quite low, so it is advisable to turn on the air conditioning in advance to ensure a comfortable sleep. - The rooms are compact, making this hotel a better fit for solo travelers rather than couples or families. - While it is rated as a four-star property, the breakfast selection is quite simple and limited. Guests can expect pastries, a small assortment of sliced meats and cheeses (1-2 types each), yogurt, toppings, scrambled eggs, ciabatta, a modest selection of sliced fruit, juice, and some alcoholic beverages. Hotel Perk: - Unlimited coffee is available in the lounge, which is a nice bonus for guests. - The hotel is situated in a district neighboring the city center, offering convenient access. Guests can reach the embankment and historic center within a short walk. - Upon my arrival on the first night of check-in, I received a welcome kit that included complimentary access to the in-room bar. I’ve attached a photo of the bar below for reference.

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

Once i was checked into the room in the evening, everything was lovely and spotless. No complaints. However, prior to that was disappointing. I came directly from the airport after a red eye from NY landed me in Lisbon in the early morning (5am). I was told I could leave my luggage in the Hotel’s lockup for the day (prior to check in) and found there was neither a lobby I was allowed to wait in, nor a bathroom i was allowed to use to freshen up or relieve myself before setting out on a day tour of Lisbon at 9am. The overnight receptionist was at best unfriendly and at worst downright rude… even refusing my offer to pay for a whole additional day just so I could get 2 hours of use in any room available, (mainly just to use the bathroom and take a power nap). He lied and said there was no rooms available (despite this website still showing vacancies the night before). Really unprofessional. I don’t want to deduct stars from this review for just this one bad apple though, because I must say the other two (morning and afternoon) receptionists were absolutely wonderful and made every effort to be both welcoming and accommodating to my basic needs. That overnight guy should take a lesson in manners and hotel hospitality from either one of them.

Thank you for the wonderful stay. The breakfast was delicious and the location is very convenient for traveling to famous sights. The front desk team and breakfast staff were friendly every moment, always smiling and welcoming. I really appreciated how they helped make arrangements for my special travel plans. Would definitely stay again.

I just returned from a wonderful vacation at Solar Dos Poetas, and I can’t say enough good things about my stay! The location is absolutely amazing, nestled in a picturesque area that made exploring the sights a breeze. Everything I wanted to see in the city was either within walking distance or just a short trip away. One of the highlights of my stay was the incredible staff. From the moment I arrived, I was greeted with warmth and friendliness. The team went above and beyond to ensure that my stay was comfortable and enjoyable. Their local recommendations were spot on and really enhanced my experience. Breakfast was another fantastic part of my visit! Each morning, I enjoyed a delicious spread that included fresh pastries, fruits, and a variety of options that catered to different tastes. It was the perfect start to my day and gave me the energy I needed for my adventures. Overall, Solar Dos Poetas exceeded all my expectations. With its exceptional location, outstanding customer service, and delightful breakfast, I couldn’t have asked for a better place to stay. I can’t wait to come back and experience it all over again! Highly recommended!

I was a bit worried after reading some negative reviews, but my experience turned out to be great. The location was convenient, close to my office meetings as well as main sights, and in a quieter area that made for good sleep. Check-in and check-out were much easier than expected. The virtual reception worked smoothly, much quicker than a typical hotel desk. Checking out was simple with an online form. I stayed in a studio, which was very spacious with a kitchen and nice bathroom. The room had everything I needed: washing machine, stove, dishwasher, fridge, kitchen utensils, clothes hanger, and iron. Daily cleaning was provided and the room was spotless on arrival. I also really liked the keyless system with door codes, which made things much more convenient. Of course, this is more of an apartment setup, so you won’t find hotel-style amenities, but it worked perfectly for me. The only minor downside was some noise when people came in and out, but guests were generally very considerate and it never disrupted my sleep. Overall, I enjoyed my stay and would book again.

Отличные аппартаменты за свою стоимость. Квартира тёплая, плесени нет, вся необходимая утварь присутствует. Останавливались в феврале, летом может быть жарко, кондиционера не заметили. Из минусов - близость дороги, с открытыми окнами будет шум от машин и трамваев. Также большой минус для граждан России, если у вас нет иностранных карт, то заплатить налог в онлайн консьерже будет невозможно, нам очень повезло, т.к. в этот момент был случайно менеджер David, и мы заплатили наличными, но больше мы его не встречали. Сервис отличный, расположение тоже хорошее, если вы хотите ощутить именно настоящий старый Лиссабон, а не его современную часть. Спасибо. Вернёмся ещё!

The room with bathroom inside the room with balcony. No curtains on the beds, the light can bother, no privacy. There is elevator, no problems with luggage. There is a kitchen, but is closed in the night time. The staff was very friendly and helpful.

This hostel is located about 3km walk from the center city, but does have some close by attractions (such as the Jeronimo's Monetary) The room is extremely small, if you seat on the edge of the bed and try to stretch your legs, you'll most likely hit the wall. We had our room replaced, as the first room had zero privacy for the toilet and the second room gave the illusion of privacy (as you can see in photos) We've not seen any of the management, as everything is done thru WhatsApp to contact them and they will respond. Breakfast was OK, it had a bit of choices but there was more cakes and cookies then actual food.