Cari Hotel 4-Star di Lisbon

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

Without box tissue provide at the room. Not enough power socket area at the desk area. The toilet is small and not convenience to hold anything inside.

The hotel was a an good experience. The best thing is the cleanliness and location of the hotel, can't complain there. However, I was disappointed there were no slippers provided for free and the pillows aren't great, its not fluffy enough and with two there isn't good neck support. I didn't have the best sleep because of this. Room service was slow although staff are very friendly. The breakfast was very mid nothing special and tasted okay not a huge amount of selection. Overalli would still recommendas its very clean which is the most important aspect for me and is easily accessibleby public transport and at a good price.

O nosso hotel de eleição em Lisboa. Bem localizado (perto de Campolide e Sete Rios), staff do FO muito bom, restaurante bastante agradável e camas super confortáveis, tanto na suíte como em quartos normais. Foi aqui que o nosso filho aprendeu a andar em 2024 e onde iremos sempre voltar quando estivermos em Lisboa.

I was a bit worried after reading some negative reviews, but my experience turned out to be great. The location was convenient, close to my office meetings as well as main sights, and in a quieter area that made for good sleep. Check-in and check-out were much easier than expected. The virtual reception worked smoothly, much quicker than a typical hotel desk. Checking out was simple with an online form. I stayed in a studio, which was very spacious with a kitchen and nice bathroom. The room had everything I needed: washing machine, stove, dishwasher, fridge, kitchen utensils, clothes hanger, and iron. Daily cleaning was provided and the room was spotless on arrival. I also really liked the keyless system with door codes, which made things much more convenient. Of course, this is more of an apartment setup, so you won’t find hotel-style amenities, but it worked perfectly for me. The only minor downside was some noise when people came in and out, but guests were generally very considerate and it never disrupted my sleep. Overall, I enjoyed my stay and would book again.

Frühstück war sehr gut mit grosser Auswahl. Betten waren auch gut. Im Bad nur Dusche in der Badewanne…Den Spa Bereich Sauna und Dampfbad kann man wirlich brauchen, beides extrem klein und alt. Den Pool auf der Dachterasse könnte man benutzen wenn es mal gerade nicht windet.

Buenas ubicación. Las habitaciones están bastante bien. Eché en falta una recepción personal, pues se hace todo a través de una máquina. Respecto al servicio de limpieza es bueno y eficiente.

The hotel was nice and clean but the furniture and interiors seemed a bit old. The location was near the airport but a bit far from the city centre. I liked the amenities but they didn't have tissues for hand and face, only toilet paper mother than the noise of occasional airplanes the building and the surroundings were quiet. The only problem we had was that we were not given the code to the apartment building and the reception desk was located inside. Fortunately a guest came and opened it for us before we had to contact the owner.

I won’t recommend this apartment though it is only less than 10 mins walk from the Martim Moniz metro station and the city centre. The apartment is located at the back alley of some old buildings. There were a lot of homeless people and wanderers at both ends of the alleys. The most unacceptable thing was that the alley was stinky with the very bad smell of urine and garbage. Since the apartment is inside the alley that car cannot go inside, even we took Uber, we still need to walk 2-min from either end of the alley to the apartment. Unfortunately we were assigned with a room on the ground level of the 4-storey apartment. To be exact, the room was slightly below ground level, meaning that we could see the feet of the people walking on the street through the 2 windows of our room. It was also a bit noisy when people talked on the street, parked their bicycle right at the windows of our room. Obviously we couldn’t open our windows or curtains, meaning that it was like staying in a room without windows. We have asked for a change of room. Since we were staying there for 7 nights, we also didn’t mind to change for only a few nights in the middle of the stay, however we were not provided with any option to change our room even though we booked this apartment 4 MONTHS ago (not the last minute customers). Besides, the sound proofing of the apartment was bad. We could hear everyone talking outside. Since it’s the ground floor unit, there were more people passing by and going up to different floors and in and out the building, all sounds were quite annoying especially during the late night. Among the 7 nights, there were also 2 nights having some sorts of alarm in the mid nights for over 30 minutes. All these issues were very disturbing too. Adding to it, the bed and pillows of the apartment were too hard and not comfortable to us. We didn’t have any good sleep unfortunately. Nevertheless the interior of the apartment was fine, spacious and clean. Decoration was modern, daily house-keeping was also fine. There were aircon, washer and dryer, a basic coffee filter machines but not Nespresso coffee machine.

The room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.