Cari Hotel 4-Star di Lisbon

I recently stayed at Hotel Lumen and had a really great experience. The service was outstanding – the staff were friendly, helpful and always ready to assist with a smile. The rooms are delightfully spacious and modern, much larger than what you usually find, with comfortable king size bed. The bar deserves a special mention: they serve excellent drinks and cocktails, perfect for unwinding in the evening at also to see the lightshow from or going out to the patio Location-wise, it's very convenient depending on your plans – close to metro and within easy reach of both the city center and other areas. Overall, highly recommended for a comfortable and enjoyable stay!

Great location and super nice front desk service. The rooms are modern and confortable

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

The hotel was a an good experience. The best thing is the cleanliness and location of the hotel, can't complain there. However, I was disappointed there were no slippers provided for free and the pillows aren't great, its not fluffy enough and with two there isn't good neck support. I didn't have the best sleep because of this. Room service was slow although staff are very friendly. The breakfast was very mid nothing special and tasted okay not a huge amount of selection. Overalli would still recommendas its very clean which is the most important aspect for me and is easily accessibleby public transport and at a good price.

The staff here is incredibly friendly and welcoming. The walking distance to nearby restaurants and parks is convenient. I arrived at the airport early one morning, and they packed a delicious Togo sandwich and drinks for me. I can’t wait to return and stay here again for my next trips.

We stayed in this apartment for 7 days and had a very comfortable experience. The location is excellent, and the apartment itself is modern, spacious, and well-equipped with all essential amenities, including a dishwasher and a washing machine. The rooms were very clean, and the daily housekeeping service made our stay even more convenient, especially while traveling with family. I would highly recommend this property for families. On the second day, there was a technical issue with the main door and it wouldn’t open, but the staff resolved the problem within an hour. Apart from this minor issue, the service throughout our stay was excellent.

Buenas ubicación. Las habitaciones están bastante bien. Eché en falta una recepción personal, pues se hace todo a través de una máquina. Respecto al servicio de limpieza es bueno y eficiente.

The hotel was nice and clean but the furniture and interiors seemed a bit old. The location was near the airport but a bit far from the city centre. I liked the amenities but they didn't have tissues for hand and face, only toilet paper mother than the noise of occasional airplanes the building and the surroundings were quiet. The only problem we had was that we were not given the code to the apartment building and the reception desk was located inside. Fortunately a guest came and opened it for us before we had to contact the owner.

The host didn't email the door code to me and there was no one answering the doorbell for the first three times my friends and I tried when it's raining heavily outside that day. I called the owner and they said they would open the door but they didn't and I had to call another time so that they would actually give us the door code to get into the building. The environment around the stay is very dirty, the road is full with dog poops everyday since morning and it smells very bad. My belonging is missing in the apartment when I'm very sure that it was still in the bathroom before we left the room. I'm not sure if the cleaner broke it or something else, but I asked them and they say there's nothing they can do about it. I don't mind if they broke it i just want an explanation about why is it missing and they just ignored me, instead they just say they couldn't find the item. The cleaner cleans the room everyday, the room is clean and is a nice place to sleep overall.

The room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.