Suara Alam Hotel Ubud by Ini Vie Hospitality

The stay started with a faulty rain shower which the staff kindly fixed the next day. Then the broken hairdryer which the staff kindly fixed the next day. The AC in the room kept producing sounds especially in the night which was disruptive to sleep. The deal-breaker was towards the end of the stay when we were preparing to check out then we realised one of the 2 glass bottles provided by the hotel which we had been drinking from for our 2 night stay had algae at the bottom!!! I understand the need to be environmentally friendly and have no issues with reusing glass bottles for water refill but they need to be at least CLEAN in the first place since they are being used for drinking water. I fell sick after check out and am now worried about health. We reported this algae incident to the staff upon check out and also completed their feedback form to provide them with a record of this terrible incident. It's been a week now but the hotel has not provided any follow up email or contact on any attempt of service recovery. How is this supposed to be a 5-star hotel! I'm absolutely disappointed with this and wanted to give the hotel a chance to at least provide a reasonable explanation but I haven't heard from them at all even though I had given them my contact details.

Location is so so I expected for better views and neighbourhood but I believe you get better of this a bit more north just 10 min drive. I also had the impression that I booked a room with one of the smaller pools for myself, this was not the case the pools are free for all hotel guest to use so I had people in front of my room constantly even late evenings, a. Bit of a shame when the booking was to look at nature not to have pulled curtains and other hotel guests that was mostly there to take pictures not to enjoy the pool.

This hotel doesn't look as glamorous as you see in the photos. It's pretty average. But it's a good hotel. Staff are very friendly and courteous but you may face some communication problems. Location: around 2-3 km away from the centre but easily accessible with a cheap grab/gojek ride. I would not stay here again.