The Jungle Villa Penestanan Kelod Sayan,ubud

Awful experience, will never go back this hotel and never book with trip.com. The hotel made an error with overbooking, so they connected me in the middle of the day to say I need to move out for my second night, because other guests are coming. Very unprofessional behaviour. In addition a weird agressive woman started to threaten to throw my baggage away if I do not move now. I had a concern about my safety, so obviously I left. I guess they prioritised other guests because they made a reservation through *********** (e.g. may people would see their bad review). The location of this hotel is really nice, but the cleaning requires significant improvement: dirty bed sheets (red and grey stains), strong smell of pee in the room coming from toilet.

- Absolutely filthy place, rat poo on the light switch, floor and shower handle, mosquito nets around the bed full of holes and stains, fridge was caked in dirt, under the beds were thick of dirt with used cotton buds, water bottles and toilet roll tubes under them - The bathroom was absolutely pouring with rain due to a leak above the shower and we didn't want to take a shower with cold dirty water dripping on us, it also dripped on us whilst we used the toilet. We reported the problem at 9:30am, waited in all day because we kept being told a friend was coming to fix it in 'after breakfast', 'in 30 minutes', 'in 15 minutes' but it was actually 4pm before someone came. Only after we complained to *********** did they offer to move us but the only room available was not suitable. They refused to offer any discount on our stay despite not being able to use the shower, wasting our entire day waiting for them, and the inconvenience of then having to book another hotel and travel there - Didn't answer their phone when we first arrived leaving us stood in the rain in the dark waiting to be picked up. When they eventually answered and came for us we had to get on the back of a scooter with no helmet, cars can't get near the property - Staff we dealt with spoke very little English - The door was very hard to lock and even when locked there were large gaps either side and the bottom hinge on one door wasn't attached, it would be very easy to break in and for animals to get in - Breakfast very basic, reusable straws clearly hadn't been cleaned (see pictures)