Ngoc Thao
15 Julai 2024
The location, just a 15-minute walk from Icon Siam, was convenient for exploring the area. Additionally, the car parking guard was exceptionally friendly, adding a welcoming touch to our arrival.
However, we encountered several issues during our stay. In one of our rooms, there was an unpleasant smell emanating from the bathroom, which detracted from our comfort. In the other room, we discovered broken amenities at check-in, requiring us to contact the staff for not being financial responsible.
There were also some inconveniences with the hotel's policies and services. We had to pay an additional 600 baht in cash deposit for two extra room cards because only one card was provided per room. This policy seemed unnecessarily restrictive and added an unexpected expense to our stay. Moreover, we had to specifically request a hair dryer, as it was not provided in the room.
An unusual incident involved the cleaning staff, who insisted on cleaning the room with the "do not disturb" sign while neglecting the room without the sign, despite our preference.
On a positive note, the hotel did offer a free luggage locker, which was convenient for storing our belongings after check-out.
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