Hotel di Barbaros Mahallesi

We stayed at the hotel and were very happy with the service. The employees were very happy helpful especially the sales manager Nurettin Mutlugün. He was very kind, helpful and caring. I would recommend his services and the hotel to everyone. He was very nice and caring. Thank you once again Nurettin Mutlugün.

Divan Otel; konum, temizlik, imkanlar ve personelin hizmet anlayışı olarak yüksek seviyede. Herkese tavsiye ederim.

I had a love-hate experience with this hotel. I love its sense of luxury (except their SPA which can be better), and at the same time i hate the experience with the safety box incidence in my room which leads to the damage of my limited collection Timberland leather bag. But then i love the way they handled the incidence. After a series of negotiation, they bought me to a Panora Mall and let me choose a Tommy Hilfiger bag as a replacement. Of course the negotiation was not easy, but i congratulate them for finally deciding to do what is right to make a customer happy. Special thanks go to Mr Murak (one of the managers) who accompanied me to the mall and buy a new bag. When the incidence happened, i complained to three Managers, but only Mr Murak had the sense of empathy and followed up with this case closely till the top management of the hotel came down to tell me the good news of bag replacement. Thank you Mr Murak and team!

Booked this for my fiancé for her business trip. She loved it! Only down side was she couldn’t adjust the heat in her room so it was like a sauna but everything else was great

Temizlik ve imkânlar açısından çok güzel bir konaklama alanı Manzarası güzel havadar odaları ile konaklama ihtiyacı olanların ziyaret etmesi gereken bir yer Otelin konumu güzeldi, ulaşım kolaydı. Hizmet kalitesinden memnun kaldım. Odaları genis ve oldukça ferah, Personel olarakta güler yüzlü insanlar

Внезапно оказалось что отель в центре города. В 600 метрах Старбакс и напротив него SR Doner – очень вкусная шаурма. В полутора километрах замок Анкара. Завтраки не разнообразные, так себе, но есть можно. Вроде бы бесплатно чай наливают в течение дня по запросу в баре на первом. Но рядом был Старбакс, ходил туда за апельсиновым соком и латте.

We stayed for 6 nights .the best thing in this hotel is the greatest staff and two friendly and very helpful receptions, hotel is near a crowded highway but near nice restaurants and shopping malls. The room sizes could be bigger for a 5 star hotel. I liked the breakfast but it could be better. Unfortunately because of covid pandemic we couldn't use the pool and spa and Turkish bathroom. If you want to stay in ankara I strongly suggest you yo stay in metropolitan with those fantastic atmosphere and staff.

I loved this hotel and especially the welcoming staff. I stayed as part of a tour and the set meal we had in their restaurant was amazing. My room was perfect with a comfortable bed and lovely shower. Good wi-if, and air-con! I would recommend this hotel.

Odd title for this hotel, but you cannot believe how much of a struggle it is to find this hotel online even after it was booked for us! First of all, it is a generic name - Ankara and Hotel feature prominently in the name in which there are hundreds of hotels in Ankara and you are bombarded with ads or other hotels. Secondly, I am great at such things and finding out and even I struggled. Thirdly, it was worse when we were in Turkey as the websites all come up in Turkish and you spend valuable time translating etc on a cell phone with data! If you cannot rename it, add a unique identifier to it. Second gripe and the final one - this hotel is right outside the main train station at Ankara. We arrived by train from Istanbul, presumably a popular way for people to come to this hotel. Was there a single sign on the station? Nope.. Misleadingly, an elevator on one side of the station has a huge sign outside displaying an ad/banner for this which could be taken as the elevator to the hotel. Nope! It just goes down to the ground floor. So you have to exit the station, turn left and keep walking past some cafes and then come to the entrance. Once you are there, the hotel is magnificent, modern and spacious in every way. Staff is courteous and the onsite restaurant looks good though we did not use it. The rooms are very modern with every comfort, fancy buttons to set room status to buys, do not disturb, please clean etc etc. There are many empty well laid out floors with seating areas etc so you do not have to sit in your room. An office/working area too if you so wish. All in all, great value, excellent facilities, great staff, just let down by the previous two gripes.

The staff are GREAT, everything else is terrible. This hotel is one of the worse hotels we have stayed in, in a very longtime. It is OLD and very TIERED. The rooms were clean but felt dirty because everything was so old, the bathroom was from the 1950's, just horrible. The A/C did not work in the whole building, only the heat, we had to sleep with open balcony doors. The elevators are also very old and tiered, this whole building needs a serious renovation, or better yet, complete demolition and rebuild. There was no interior parking either, so guest cars stay in the all star sky parking. A hotel NEVER to stay at ever again.