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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.2/5
Sangat Baik
73 ulasan
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Ulasan yang disahkan
Persekitaran4.3
Kemudahan4.1
Perkhidmatan4.1
Kebersihan4.3
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Semua ulasan(73)
Ulasan positif(65)
Ulasan dengan gambar/video(16)
Penginapan yang hebat!(24)
Bersih dan kemas(15)
Lokasi yang strategik(14)
Mudah untuk pergi membeli-belah(12)
Tuan rumah yang peramah(10)
Berdekatan dengan metro(7)
Ulasan kurang baik(8)
Pengguna Tetamu
Bilik standard dengan Pemandangan Bandar
Menginap pada Sep 2024
Pasangan
1 ulasan
4.5/5
Hebat
Disiarkan pada 23 Sep 2024
It's clean and spacious, but it's not a romantic hotel. The basic amenities provided are lacking, the water temperature in the swimming pool is very cold, and the sauna seems to be poorly maintained. But it's a good choice if you're going with family.
Terjemah
Wilson28
Bilik Standard
Menginap pada Dis 2023
Pasangan
11 ulasan
4.0/5
Sangat Baik
Disiarkan pada 26 Dis 2023
Hotel location is not in the city but a good place to stay where there is eateries around and also market nearby
Terjemah
Jawapan daripada Pihak Penginapan: Dear Wilson28Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. We are happy that you enjoyed the overall stay with us. Thank you for sharing. We hope to welcome you again in the future. With our best regards for the New Year, Barbara CGuest Experience Manager
Pengguna Tetamu
Suite
Menginap pada Apr 2024
Melancong bersama rakan
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 13 Jul 2024
Clean room located near a shopping area. Can easily get groceries. Parking is convenient at the hotel if you’re staying for the night, just pay at the reception after.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,We sincerely thank you for sharing your feedback after your recent stay at Novotel Barcelona City.We are pleased to see that you enjoyed the experience in our hotel and that our service met your expectations! We are looking forward to welcoming you again soon!Best regards,Agathe F-Guest Experience Assistant
Pengguna Tetamu
Suite
Menginap pada Mac 2024
Melancong bersama rakan
2 ulasan
3.7/5
Disiarkan pada 18 Mac 2024
Hotel was alright, the only annoying thing was the staff at the reception keep asking for proof of staying at the hotel, where I went up to my room and was made to come back to the reception to show them my passport
Terjemah
Alina.L
Bilik Standard
Menginap pada Nov 2023
Melancong bersama rakan
3 ulasan
4.2/5
Sangat Baik
Disiarkan pada 2 Dis 2023
The staff is really nice, good location ans awesome breakfast. However in the room 1005 we could hear every time someone flossed the toilet and that was a real negative point ( even with the door closed in the bathroom ).
Terjemah
Jawapan daripada Pihak Penginapan: Dear Alina L, Thank you for staying with us at the Novotel Barcelona City. We have transferred you comment to our maintenance team in order to check the soundlessness room. Normally all rooms have a high degree of soundproofing that allows clients a pleasant rest. We are sorry for the inconveniences caused. We hope to welcome you again and offer you a pleasant stay at all the stay. With our best regards, Bárbara C - Guest Experience Manager
Pengguna Tetamu
Suite
Menginap pada Ogo 2023
Keluarga
4 ulasan
1.5/5
Disiarkan pada 27 Ogo 2023
The facilities are very old and degrared. The restaurant was not enough room for the guests to have a comfortable space for breakfast. The food was ok but didn't changed a single thing during our 4 night stay. We noticed the table was not totally clean when we sat for our breakfast. The lifts are so tiny and really slow. The restroom at ground floor is miserable. In general the facilities as well as the services are substandard for a 4* hotel. Our room was kind of suit but it was totally a disappointment. When we enter the room, it seemed like walking into a sauna as it's so very hot 🥵 🔥 🥵 even we did do pre-checkin, with the fridge not working, water leaks on both showers place and toilet making the bathroom wet and moist all the time, not mentioned the shower place was too tiny even for an Asian woman like me. The curtains looked like a mess and floor carpet smelled urines (maybe the previous baby guess left some). It was too dark in the room as it didn't have enough light.
We reported the issues of water leaks and the fridge doesn't work to the reception multiple times but didn't work out and the hotel didn't provide us an alternative room. It's definitely not the Accor standard as I never ever experienced such a bad experiences like this for almost 20 years using this brand. It was a shame. I'm requesting for a refund as they can't sell a fault product to clients, definitely not, if they care about their clients.
Terjemah
Pengguna Tanpa Nama
Bilik Standard
Menginap pada Nov 2022
Solo
3 ulasan
4.5/5
Hebat
Disiarkan pada 19 Nov 2022
Stayed for only for one night but the friendly and accommodating staffs made it worthwhile. The room is a getting old and the LED TV is quite small but the bed is very comfortable. Breakfast selection is good. The location is also good. There is a shopping centre opposite the hotel. Overall I will stay again in this hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear 匿名用户,Kindly allow me to thank you for taking the time to leave your review, and for sharing your experience with us. Thank you for your kind words and we will share them with the team, as they will be delighted to know that their efforts were appreciated. We are disappointed to learn that you did not enjoy your stay and we would like to present to you our sincere apologies for the inconveniences felt. While we wish you had a better experience, we thank you for your feedback as we will use it to learn from and to improve the quality of our services. On behalf of our entire team and in name of the Novotel Barcelona City hotel, we would like to thank you for staying with us and we are looking forward to welcoming you again on your next visit to Barcelona!Best wishes,Carlos MGuest Experience
Tristan C.S
Bilik Standard
Menginap pada Jun 2022
Solo
23 ulasan
5.0/5
Luar Biasa
Disiarkan pada 13 Jun 2022
Extremely helpful and friendly hotel staffs. 👍🏻👍🏻.
Great location, easy access and Carrefour hypermarket just across the road.
Terjemah
Jawapan daripada Pihak Penginapan: Dear _TTSG495857****,First of all I would like to kindly thank you for the time spent writing these comments, as our guest’s feedback is something that we take very seriously. It's truly wonderful to read the comment of your recent stay and to know that you were well cared for! Your feedback is very rewarding to us, as our mission is to provide the best service to our guests.We would like to kindly thank you the time spent sharing your experience as we are thrilled to learn that you were pleased with your experience and that you enjoyed your stay with us. We are delighted to learn that you appreciated our excellent staff members and we will share your kind words with the team.On behalf of the Novotel Barcelona City, we would like to thank you for staying with us and we look forward to welcome you again when your travels bring you back to Barcelona!Best regards,Carlos MGuest Experience
Была в отеле одну ночь все хорошо , но за эту цену дорого . Из плюсов - очень очень вкусный разнообразный завтрак, матрас в номере удобный , наличие чайника в номере , вид из окна хороший, окна чистые , так же напротив отеля есть стоянка такси что очень удобно!
Из минусов из душа плохой напор, полотенце очень старое неприятно было вытираться! Так же не было тапочек и зубных щетку , за эту цену .. воды тоже не было
Terjemah
Ruby8383
Bilik Keluarga
Menginap pada Okt 2024
Tempah untuk orang lain
47 ulasan
4.6/5
Hebat
Disiarkan pada 14 Nov 2024
這個酒店的前台服務很差,用early check in 作為要挾道德綁架客户必須成為雅高會員,朋友因為不想留郵件説寧可不要early check in , 希望酒店加強員工培訓,成為會員應該是自願,你們可以推薦但是不能以此綁架客户。
Jawapan daripada Pihak Penginapan: Dear _dq,Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. At this moment we have the terrace available. We are really sorry about these works but, normally, all the information about it was before you did the booking with us. The maintenance work was done before the start of the high season.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Barbara CGuest Experience Manager
HeeKyeong
Bilik Keluarga dengan Pemandangan Kota
Menginap pada Mac 2024
Keluarga
2 ulasan
3.5/5
Disiarkan pada 28 Mac 2024
가족여행을 갔는데 다른호텔 쇼파베드보다 소리가 덜나서 좋았어요~ 보통 삐걱거리는 소리가 나서…
로비 직원분들도 친절하고(조금 느린체크인-신입인듯)
특히 청소하시는분이 깨끗하게 잘해주셔서 좋았어요
위치는 관광지와 떨어져잇지만
스타필드,까르푸가 있어서 쇼핑,장,식사도 두번했어요
조식은 유럽이라 그냥 특별할껀없어요
보통이엇구요~
커피머신에 영어좀 써두면 좋겠더라구요
머신상태가 좀 별로…
방음도 괜찮앗어요.엘르베이터 앞방인데 소리가 전혀안들리고~ 호텔안은 좀 더워서 에어컨 잠시 사용~
무난한 3박4일 잘지내고 왔어요^^
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, Thank you for staying with us. We are thrilled to read that you have an overall nice experience in our Novotel Barcelona City. We hope to welcome you again. Best regards, Bárbara C - Guest Experience Manager