Hotel berhampiran Antikenmuseum (Museum of Antiquities), Basel

酒店就在巴塞爾火車站對面，交通非常方便，離maket halle也很近，吃東西方便。酒店前台一位高高瘦瘦戴眼鏡的大叔超級熱情的，給我們推薦了很多巴塞爾旅行的攻略。房間乾淨大氣，還送了兩天的市內交通卡。瑞士的酒店除了貴點，啥都好，極具性價比

The rooms are absolutely fabulous. I had booked the basic room and it was huge. Really affordable as well for the location. Although, it is still around 20-25 min walk away from the main tourist attractions.

It's located besides the river. Approx 10min walking from the Basel sbb station. Since it's a budget it's pretty compact in size , just have enough space for 2 people. As you can see no doors for the bathroom. However it's cleaned and we had a nice view from the window. Good for a 1 night stay.

This hotel is within walking distance from the SBB train station, staff at the hotel are very friendly and speak very good English. I was very grateful for the early check in without any quibble with the receptionist, and she explained how we can get around. Room was very comfortable and clean. Breakfast had a good choice of hot and cold foods, with variations every day. I would definitely stay here again. The only discomfort with our room was the temperature in our room was set to 19C, which was comfortable during the day, but was a bit too hot for the night for us, and we couldn’t lower the temperature down.

The originally designated room was still not ready at 5 pm. So I got another room. Nice yet small room with a nice view. Only negative point was the hotel is located right next to a tram station and the Basel fair close to Basel Badischer Bahnhof. It s a high rise building with hotelrooms up to floor 14. There is an independant bar on the 30st floor in the same building with spectacular views. Hotel guests get a free Basel card with allows to use public transport for free and lots of half price things to do like museums, zoo etc.

Good location if you are traveling on public transport. We came from Colmar by train and the hotel is only a short taxi ride from the station. It is not an area for cafes, restaurants etc. as there is nothing around. There is a tram just up from the hotel and you can take this into the heart if the city. We didn’t as it was only an overnight stay and we were too tired. We contented ourselves with a snack from a machine in the lobby. The room was small but for one or two nights not a problem. Bed was comfortable, water hot and WiFi good. We left too early for breakfast so can’t comment on the food. The young lady on reception was very helpful and friendly, nothing was too much trouble. Would definitely recommend for short stays. Great value for the price we paid, AU$97.

We stayed here for 1 night as visiting basel as we were told it's cheaper to stay in France but when you add up the cost of travel it doesn't add up. My advise stay in basel and get a basel card as if you stay in a basel city hotel you get a basel card which gives you free travel on trams and buses and discount to museums We paid 50 pounds to stay here 1 night on a Saturday night but had we payed 100 pounds to stay at hotel in basel we would of been around £20 quid better off as we used trams busses and visited museums. Hotel is literally 1 minutes walk from the border of France and Switzerland can't miss it. The hotel is very basic small double bed quite hard but fine and little kitchen in same room. Bathroom was ok but like the room needs updating. Shower was fine pressure ok and water was hot. Never ate at breakfast so couldn't comment. Pool at hotel but never used so again can't comment. Check in wasn't great as door to place is locked so had to ring intercom for ages to get in.. The receptionist in the morning was helpful and polite. We got a coffee and a pastry from coffee shop nearly opposite the hotel. We got a cab from hotel for 17 euro to three countries bridge which we crossed from France into Germany then across another bridge back into Switzerland.

This hotel is in an area in a very busy shopping center. Traffic was horrific. Once there, we find out that we must park on the 6 th floor of the parking garage not attached to the hotel. Then poorly and missmarked descriptions guided us to take our luggage down to the 0 floor(but there is no 0 button on the elevator), go through the shopping mall, go outside and then enter another area and go up to another 6th floor to registration. The front desk said oh yes they knew everything was poorly marked and laid out but didn't seem to care. They said the traffic is always bad on weekends. It took over an hour to go 1 km, up to the top of the bumper to bumper cars in line parking garage, find space on crowded shopping elevator, go down to street, thru the mall and up to 6th floor registration. Lots of road construction in the area as well to compound. The rooms are very spacious, clean and nicely lit.

We booked a room on hotels.com. The room we were given had nothing to do with what we paid for, and we changed rooms after given a dirty room with no designer lamps, and bed side lamps were missing. It looked like they were doing work in the room and last minute decided to move out because there was a booking. Terrible pillows, horrible blankets, not what normal respectable hotels would use, especially when you are promoting yourself as such. The management has deliberately put wrong pictures on the internet, because they only show pictures of one building, which is less horrible. The one we stayed in is only partially shown, but in actual fact looks like it is about to be demolished. Inside there was work going on, walls were dirty and virtually no decoration on them. Ceiling lights did not wok, fridge neither. We tried to have a coffee in the entrance of the building but a worker told us it was not working...went to mention it and got attitude back from a stressed out concierge, who had no empathy for people who are on holiday, having a bad time in her mismanaged hotel! We just asked for refund and left. Life is too short for bad attitude in hotels that lie to clients about what they offer. Disgraceful.

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o