Hotel berhampiran Archway, Bath

Attended on Tuesday 27th Feb. Paid a little extra for room with a bath as like the couple ****** we are, we wanted a bath in Bath. My wife's first time ever visiting here. The hotel is a lovely setting, there is history here and all the staff have been wonderful. Close to the station, literally in front of it, and close to everything. Had the great pleasure of having many encounters with Tim, one of the reception staff and I believe concierges. Super pleasant and always helpful. We had breakfast included and after having that this morning can honestly say it's bang for your buck, with hot food to order including steak and eggs, (best steak my wife has had in the UK), a breakfast grill and a selection of others plus a typical selection of baked goods and fruits. The bar is pleasant and we enjoyed drinks last night before heading up to our room. Strawberry daiquiri we have had many times but the Amaretto sour was an interesting twist with a strong lemon zest. The only downside to the visit would be the bath/shower experience. Lukewarm bath and cold shower when we attempted it last night. This morning we got hot water for a total of ten mins to share before it went cold again. Not the worst thing all in all but a downside considering the extra pricing for a bathtub room. I was however assured that had I brought it to the desks attention I would have been assisted and I had just done the British thing of not wanting to fuss. One last perk that made an impact to me; free luggage storage. We checked out early so we could make the best of our time exploring Bath before we ride home. We were offered free luggage storage for even after we checked out so we could come back in quick before our train at 3pm and grab our bags and go, no extra charge. Fantastically useful as the Abbey tour does not allow luggage inside and we wanted to go. Anyway, thank you to Tim and all the staff at The Royal for making us feel welcomed and our time there special, we will definitely be coming back someday soon and will stay again. - Liam and Jenny Stephenson, Room 109. Date of stay: February 2024

At first check-in, staff said my booking’s payment was failed, I showed my booking confirmation with clearly stated payment successful, then he printed a confirmation for me to sign but I found that’s another one’s booking… totally another name… The 2nd print out was just showing my name without another personal information and I was told it’s okay to sign… Once I entered my room, there’s no bath tub, I called the concierge and claimed that when I booked this room type, photo clearly showed there’s bath tub and that’s why I chose this more expensive room type, staff just told me only Superior King room type offered bath tub… When I tried to take a shower, there’s no shower gel & face tissue in the toilet… what a big surprise that a so called 4 stars hotel could provide such service standard… I would definitely NOT recommend this hotel to anyone going to BATH for a visit… And what’s more, this is my Birthday trip with more than 3 hrs drive from the North, they really gave me a BIG surprise!!

Pleasing music, beautiful lighting and wonderful setting of room. Staff are so sweet and patient as well. The food was great and provided choices for vegan. 音樂優美，燈光柔和，房間布置令人舒適。工作人員很貼心也很耐心。食物非常美味，充分考慮素的主義者。

Lovely old fashioned hotel, it was a bit of a trek from the lift to our room at the top but worth it for the view from the window. Breakfast was very good and beautifully presented. The staff were very polite and completely unobtrusive. Will definitely stay there again.

We booked directly, in January, with the hotel taking up an offer for our March stay. This is a 5 star hotel and we upgraded our room a few days before arrival. The room was lovely with a comfortable 4 poster bed and all facilities as expected. Breakfast was not as we had expected for a 5 star hotel. We had to choose a time to eat, did the earlier people have all the yoghurt? By the time (8.45) we arrived we were scraping the bottom of the deep jar and our cooked breakfast was a meagre portion. The potato cake was very thin, like cardboard, a single thin rasher of bacon and a slice of mushroom. Thank goodness I asked for a grilled tomato! We had to ask for toast that 1st morning. The coffee pot was barely enough for one, we had to ask for more! We had booked to eat in the Vellore Restaurant for my birthday but decided to cancel this, as seemed expensive and breakfast had put us off! So we chose to eat from the bar menu instead, taking the meal in the lounge. Unfortunately the room was pretty cold, we heard other guests complaining about this. Guests can ask for fresh milk to go with the complimentary tea and coffee, but be aware a tiny jug of milk is £6. However the staff were friendly and extremely helpful and the hotel is well situated for the town.

Bathen House is simply phenomenal from the mixture of old and modern aesthetic that screams class, elegance and luxury to the squeaky clean, serene environment and the oh so polite staff that were always available to help and make your stay as comfortable as possible. It was such a remarkable experience and I would definitely go back again. I absolutely loved my stay at Bathen House and I swill always recommend. It was the best Easter Holiday and Experience.

酒店靠近巴斯大學，但是離巴斯的市中心有一點距離；如果是坐車去玩，不建議預定；自駕游值得推薦，房間很好。外部環境很好

We arrived late in the evening. The staff on our arrival were so friendly and we were taken to our rooms quickly. Our room was huge, my daughters was smaller but still big enough for two adults. They were spotless, bed was so comfortable too and sleep was great. Bathroom was excellent with a huge shower area and toiletries were supplied. We had breakfast in the morning which was amazing. Down in the restaurant there were toys, books, games and a comfortable area where you could sit and relax. Again the staff could not have been more helpful or nice. I would have no hesitation in recommending The Hollies Inn.

Room was comfortable and well prepared. There was some noise from traffic outside late at night. A late arrival necessitated a snack, which was prepared quicky and with no trouble. Breakfast offered plenty of choice and the dining room was spacious. Parking was adequate, although the parking charge was not anticipated. The main problem was locating the hotel even with a satnav. It was almost impossible to find the way in via a narrow concealed entrance that was not signposted.