Pengguna Tetamu
8 Oktober 2024
The hotel has very comfortable rooms, is spotlessly clean and location is great. However we felt that our dining experience at the terrace restaurant left a great deal to be desired. After reading so much hype we felt confident in booking a meal, so booked through reception. We arrived on time and without any interaction were shown to our table. The menus arrived and we were very surprised to see that they didn’t show any prices apart from supplements. We were asked if we would like to order any drinks by a soured faced waiter and we ordered water and a bottle of wine. The water and wine arrived and again no interaction. Then a waiter arrived to take our order, what a difference he smiled chatted to us and took our order. Our food arrived with over cooked vegetables and undercooked meat, on passing the manager saw the blood coming from our meat and without any apology took our food away. When our food was returned the meat was overcooked and the vegetables burnt, there was no apology, we ate what we could and left. We didn’t book any more meals there. Before putting this on Tripadvisor we wrote directly to the hotel but they didn’t bother to respond.
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