Ulasan Beijing Houhai Gulou courtyard MANXIN Hotel

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好！非常感謝您對我們酒店的詳細反饋，我們對您在入住過程中遇到的不便深感抱歉，同時也對您對我們酒店其他方面的肯定表示衷心的感謝。關於您提到的入住時間問題，我們理解這給您帶來了不便。我們酒店的政策確實允許我們的鉑金會員享有延遲退房的權益，但在實際操作中，我們也應該更好地協調房間的準備情況，以減少對普通賓客的影響。對於此次給您帶來的不便，我們再次表示誠摯的歉意，並會以此為契機，進一步優化我們的房間分配和準備流程，確保每一位賓客都能順利、準時地入住。我們很高興得知您對我們酒店的地理位置、房間設施以及客户服務等方面都給予了高度評價。特別是您提到的那位男性工作人員，他的優秀態度和積極解決問題的精神，正是我們酒店一直所倡導的。我們會對他的表現給予表揚，並鼓勵所有員工向他學習，為賓客提供更加優質的服務。關於您提到的延遲退房問題，我們很抱歉給您帶來了困擾。我們理解您已經通過微信確認了延遲退房的時間，但可能是由於溝通不暢或記錄遺漏，導致前台工作人員未能及時瞭解到您的需求。我們已經對此進行了內部調查，並會加強員工之間的溝通與協作，確保類似問題不再發生。再次感謝您的寶貴意見和反饋，您的滿意是我們最大的追求。我們會繼續努力提升服務質量，為您提供更加舒適、便捷的住宿體驗。期待您下次光臨我們的酒店，我們將竭誠為您服務。祝您生活愉快！酒店總經理：劉中華

Jawapan daripada Pihak Penginapan: Dear Guest, Hello! We're delighted to hear that you found our hotel nice and its location convenient. Being close to the MRT and within walking distance to the Drum Tower, Bell Tower, as well as a variety of good food options and even a McDonald's, is indeed a plus.We're particularly thrilled that you appreciated the XiaoAI smart device in your hotel room, which we've incorporated to enhance your stay experience with modern convenience and comfort.Your satisfaction is our top priority, and we're committed to continuously improving our services. We look forward to welcoming you back again soon and providing you with an even more exceptional experience. Thank you once again for your positive feedback!General Manager of the Hotel: Liu Zhonghua

Jawapan daripada Pihak Penginapan: 【地鐵出門即到】【地鐵2號線】【商旅專享】【恭王府同款】【網紅酒店】【智能客控】【近後海】【鼓樓鐘樓】【南鑼鼓巷1km】尊敬的賓客：您好！我們非常感謝您對我們酒店的認可與好評。您的滿意和推薦是我們前進的動力。您提到我們的房間和服務都很不錯，這讓我們倍感欣慰。我們一直致力於為每一位客人提供舒適、温馨的住宿環境，同時我們的服務團隊也始終秉持着熱情、專業的態度，致力於為客人提供超越期望的服務體驗。關於早餐，我們很高興聽到您喜歡我們提供的簡單而美味的早餐。我們的廚師團隊一直致力於為客人呈現最新鮮、最健康的食材，確保每一位客人都能享受到美味的早餐。此外，您還特別提到了我們酒店適合情侶和家庭入住。這讓我們深感榮幸，因為我一直致力於為不同類型的客人提供最適合的住宿選擇。我們深信，無論是情侶度假還是家庭旅行，我們都能為您創造美好的回憶。最後，我們再次感謝您的推薦和信任。們真誠地歡迎您再次光臨我們的酒店，並期待能繼續為您提供優質的服務和體驗。祝您生活愉快，旅途愉快！酒店總經理：史沖

Jawapan daripada Pihak Penginapan: 【地鐵出門即到】【地鐵2號線】【商旅專享】【恭王府同款】【網紅酒店】【智能客控】【近後海】【鼓樓鐘樓】【南鑼鼓巷1km】尊敬的賓客：您好！非常感謝您的讚美和好評！我們非常高興聽到您對我們酒店的評價如此滿意。我們的酒店地理位置優越，距離地鐵站僅3分鐘步行路程，確實為您的出行帶來了極大的便利。同時，我們也很榮幸您能欣賞到酒店內典型的北京風格裝飾，這些裝飾都是我們精心挑選和設計的，希望為您的入住增添一份獨特的文化氛圍。我們非常重視每一位客人的休息體驗，因此努力保持酒店區域的安靜和舒適。聽到您表示休息得很好，我們感到非常開心和滿足。此外，我們非常感激您對我們工作人員的認可。他們的熱情服務和友好態度是我們酒店的寶貴財富，我們一直致力於為客人提供最好的服務和體驗。同時，我們也很高興能夠為您提供酒店周圍美食的建議，希望這些建議能讓您的旅行更加豐富多彩。關於我們的免費早餐，我們非常感謝您的讚賞。我們努力提供多樣化且美味的早餐選擇，以滿足不同客人的口味需求。您的滿意是我們最大的動力，我們會繼續努力提供高品質的服務和美食。最後，我們非常期待您的再次光臨，並承諾將一如既往地為您提供優質的服務和舒適的住宿環境。祝您生活愉快，旅途愉快！酒店總經理：史沖

Jawapan daripada Pihak Penginapan: 【地鐵出門即到】【地鐵2號線】【商旅專享】【恭王府同款】【網紅酒店】【智能客控】【近後海】【鼓樓鐘樓】【南鑼鼓巷1km】尊敬的賓客：您好！非常感謝您對我們酒店的熱情推薦和高度評價！我們非常榮幸能夠為您提供滿意的住宿體驗。酒店位置的優越性讓我們成為眾多旅客的理想選擇，而員工的優秀服務和親切態度更是我們酒店不可或缺的靈魂。聽到您對我們的員工給予如此高的評價，我們感到無比欣慰。每一位員工都致力於為您創造舒適、温馨的住宿環境，並時刻關注您的需求，確保您在酒店的每一刻都能感受到家的温暖和關懷。再次感謝您的認可和支持，您的滿意是我們不斷前進的動力。我們期待未來有機會再次為您服務，繼續為您帶來超越期待的住宿體驗。同時，也歡迎您向您的親朋好友推薦我們酒店，讓更多人享受到這份來自家的温馨與舒適。酒店總經理：史沖

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! We are thrilled to hear that you and your mother had such a fantastic experience at Manxin Hotel, and that Lu Dan and Zheng Han made your stay memorable. It's always a pleasure to welcome first-time visitors to Beijing, and we're glad we could contribute to your enjoyable time here.Lu Dan's warm hospitality and willingness to go above and beyond with the free room upgrade truly reflect our commitment to providing exceptional service. We're also grateful that she was able to assist you with your Meituan orders, ensuring you had everything you needed during your staYWe strive to keep our amenities, facilities, and supplies fresh and innovative, and it's wonderful to know that you appreciated the efforts we've made in this area. Your feedback is invaluable to us and will help us continue to improve and enhance our offerings.Once again, thank you for choosing Manxin Hotel and for sharing your positive experience. We look forward to welcoming you back in the future and creating even more memorable moments for you and your loved ones.Warm regards,[Your Hotel's Name & Management Team酒店总经理：刘中华

Jawapan daripada Pihak Penginapan: 【地鐵出門即到】【地鐵2號線】【商旅專享】【恭王府同款】【網紅酒店】【智能客控】【近後海】【鼓樓鐘樓】【南鑼鼓巷1km】尊敬的賓客：您好！Thank you so much for your warm comments about our hotel! We are very pleased to hear that you have highly praised our rooms, beds and AI assist panels.We are committed to creating a clean and comfortable accommodation for our guests, and strive to make every guest feel at home. The comfort level of the bed is crucial to the quality of our guests' sleep, and we are pleased that you can enjoy a comfortable and pleasant bed.In addition, the AI-assisted panel you mentioned is also one of the features of our hotel. We are glad that you like this feature, which not only provides music and information about Beijing travel, but also provides real-time weather updates to facilitate your travel. With this innovative service, we hope to make your stay more intelligent and convenient.Thank you again for your recognition and support, we will continue to work hard to provide every guest with better service and accommodation experience. Looking forward to your visit again!酒店總經理：史沖

Jawapan daripada Pihak Penginapan: 【地鐵出門即到】【地鐵2號線】【商旅專享】【恭王府同款】【網紅酒店】【智能客控】【近後海】【鼓樓鐘樓】【南鑼鼓巷1km】尊敬的賓客：您好！感謝您對北京後海鼓樓四合院漫心府的喜愛和推薦，非常榮幸能為您提供一次滿意的入住體驗。看到您給予我們如此細緻且全面的評價，漫心心裏甚是開心。入住時的問候茶、退房時的伴手禮，都是我們對您的一份關懷。優越的地理位置也為您的出行提供了極大的便利。衷心期待您的再次入住，祝您生活愉快！酒店總經理：史沖

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you for staying at Beijing Houhai Drum Tower Courtyard Manxin Mansion. Seeing you so serious and meticulous comments, my heart is full of surprise and moved. The hotel lobby decoration is a new Chinese style, the designer has vividly reflected the charm of the capital in the renovation of the lobby, the lobby top surface and the corridor painting we have done repair, retain the original Qing Dynasty architectural style beauty, the theme color is red and blue to set off a strong taste of old Beijing, but also reflects the magnificent and noble beauty of our lobby. Wish you a happy life! Hotel General Manager: Shi Chong

Jawapan daripada Pihak Penginapan: Dear Guest, Hello! Thank you for your wonderful review and for highlighting the beautiful aesthetics and central location of our hotel. We are pleased to know that you found your room spacious and clean, as we strive to maintain high standards of cleanliness and comfort for our guests.Regarding the breakfast options, we appreciate your feedback and understand that having a variety of western choices is important to you. Please be assured that we are constantly reviewing and enhancing our breakfast menu to cater to the diverse tastes of our guests. We will take your suggestion into consideration and work on incorporating more western options in the future.Your satisfaction is our top priority, and we are committed to providing you with an exceptional experience every time you stay with us. We look forward to welcoming you back again and exceeding your expectations. Thank you once again for your valuable feedback!General Manager of the Hotel: Liu Zhonghua

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your stay experience with us. We sincerely apologize for any inconveniences you encountered during your stay.Regarding the issue with the air conditioning in a room on the fourth floor, we understand how frustrating it must have been for you to experience discomfort due to the malfunction. Although we use a centralized air conditioning system, there may be occasions where certain rooms experience issues. We apologize for not providing a portable air conditioner as a timely solution and will review our inventory management to ensure better handling of such situations in the future.Concerning the third room, we deeply regret the noise that disturbed your rest at night. We should have offered you another room to ensure your comfort, but failed to do so, which is unacceptable. We will take necessary measures to improve our room change procedures.Furthermore, we apologize once again for changing the third room without your consent and for the confusion and inconvenience caused. We understand how alarming and unsettling it must have been for you to find your belongings missing. We will conduct a thorough investigation into this matter and take appropriate disciplinary actions to prevent such incidents from happening again in the future.Your feedback is crucial for us to improve our services. We once again extend our sincere apologies for the inconveniences you encountered during your stay. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Thank you for your understanding and patience。General Manager of the Hotel: Liu Zhonghua

Jawapan daripada Pihak Penginapan: 【地鐵出門即到】【地鐵2號線】【商旅專享】【恭王府同款】【網紅酒店】【智能客控】【近後海】【鼓樓鐘樓】【南鑼鼓巷1km】尊敬的賓客：您好！非常感謝您的預訂以及對酒店整體服務的認可。對於您提到的空調問題，我們深感抱歉給您帶來了不便。我們非常重視您的反饋，並已經記錄下這一問題，以便我們儘快解決。關於房間更換的問題，我們理解這可能會給您帶來一些不便，特別是需要您自行搬運行李。通常情況下，我們會主動提出解決方案並儘可能減輕客人的負擔。然而，由於個別情況下可能需要您親自檢查並確認問題，因此要求您到前台進行檢查。我們對此表示歉意，並會加強內部溝通，確保類似問題能夠得到更及時和有效的解決再次感謝您的反饋和理解，我們期待為您提供更加完美的住宿體驗。酒店總經理：史沖

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you for staying at Beijing Houhai Drum Tower Courtyard Manxin Mansion. Seeing you so serious and meticulous comments, my heart is full of surprise and moved. The hotel lobby decoration is a new Chinese style, the designer has vividly reflected the charm of the capital in the renovation of the lobby, the lobby top surface and the corridor painting we have done repair, retain the original Qing Dynasty architectural style beauty, the theme color is red and blue to set off a strong taste of old Beijing, but also reflects the magnificent and noble beauty of our lobby. Wish you a happy life! Hotel General Manager: Shi Chong

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you for staying at Beijing Houhai Drum Tower Courtyard Manxin Mansion. Seeing you so serious and meticulous comments, my heart is full of surprise and moved. The hotel lobby decoration is a new Chinese style, the designer has vividly reflected the charm of the capital in the renovation of the lobby, the lobby top surface and the corridor painting we have done repair, retain the original Qing Dynasty architectural style beauty, the theme color is red and blue to set off a strong taste of old Beijing, but also reflects the magnificent and noble beauty of our lobby. Wish you a happy life! Hotel General Manager: Shi Chong