Hotel Balkan

The room was nice. Very clean and modern looking. The location is great. The outlet didn’t work so I couldn’t charge my phone .

位置便利，就在市中心，去哪裡都很方便，在百年老酒店旁邊。房間寬敞明亮，舒適整潔，早餐豐盛。非常值得推薦。

這家酒店位置好，距市中心步行街約30米，附近餐飲，商店很方便。酒店客房寬敞，乾淨服務也很好，性價比高，推薦。

乾淨的房間，不限制美味的早餐

Very cute and cozy room. Stayed one night at the end of February and had no issues. Breakfast is okay. Staff very friendly. It’s walking distance to the Knez Mihailov street which is the main commercial/pedestrian street and the Belgrade Fortress.

My wife and I were excited to be among the earliest visitors to this stunningly renovated hotel. Hotel staff was extremely pleasant and welcoming. Unfortunately, our enthusiasm waned as we discovered that the hotel still has some way to go before we could confidently recommend it to others. Issues started cropping up shortly after check-in. Our key card for the room didn’t work, and took several trips back and forth before it was properly activated. In our room, the air conditioning was non-functional, with the temperature remaining at 26°C / 79°F. Despite bringing this to the attention of multiple staff members, the problem remained unresolved. After an uncomfortable first night of attempting to sleep in a warm room, the hotel offered to change our room. We undertook the task of relocating from the 5th floor to the 2nd floor, only to realize that the AC in the new room wasn't working either, with no solution from the staff. It left us wondering why the room wasn't checked for proper functioning before having us move. In the second room, we noticed peculiar marks on the sheets. Pulling them back, we encountered bugs crawling on the mattress, leaving us feeling repulsed. We checked out, providing the front desk with photos and details of the situation. They offered no support or refund, only an apology and said they’ll call an exterminator. Pros: * Very friendly staff, especially in the restaurant * Excellent inclusive breakfast * Upscale design elements Cons: * Presence of bugs/insects on the mattress (I won't speculate on the type) * Non functioning AC * Showers leak, leading to bathroom flooding * Automatic closet light turns off when opened and remains on when closed, causing light leakage into the room at night * Absence of top sheets on the bed