Hotel berhampiran Nelly-Sachs-Park View Point, Berlin

First time in Berlin, slightly further out from centre, 20 mi. Walk from railway station.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

Location: The location is the prime advantage if you wish to visit Berlin. All the attractions are easily accessible with Bus/S-Bahn/U-Bahn. So full marks for this. Breakfast: For vegeterians, was plenty to choose from. So we are happy with it. Ofcourse for non-vegeterians, maybe bit disappointing as there was no omlett/Wursts/HotDogs etc which you least expect. Staff: Overall good, except one incidence. A Guy with specs, from the kitchen area, talked rudely with us as we were taking photos of the food. He could have talked politely which is the first and utmost thing you expect in Germany. Other than him the all other staff members were good. ROOMs: The rooms were quite small because of extra Bed. We would like to mention that we were completely disappointed with the extra bed. It was big , agree, but it looked like it was a Sofa-Bed and had very large structure which took lot of room space. Exactly the way the others have complained here. The quality of the mattress was poor. The pillow quality was as well poor for this extra bed. The double bed was big enough but the qulity of the mattress can be better. Cleanliness: The room was in general clean except that certain areas needed immediate attention. For example the iron-pad had dust layers so decided not to use it at all. The toilet seat was from outside clean but the inner side was unattended and hence not clean enough. Next day the room service cleaned up the room but it was also not perfect. They only made the bedsheets. They did not bother to once clean the surface of bedsheets. Which we immediately noticed. Which is not expected from room service.

The Grqnd Hyatt Berlin is my stay of choice when in Berlin. It’s Potsdamer Platz location is ideal for the main sights, connects to the airport and many terrific eateries. The room and breakfast quality are excellent and it’s small enough to give personal service.

A very affordable option that you should look at if you do not mind the distance. It is right outside of the main city, but it’s clean and safe, there’s a fantastic local pub down the road.

Excellent location with easy connections to explore entire city. Very touristy vibe which is good for tourists and visitors. Would be back with family.

The staff were very nice and kind, the location is really good since it's so close to the attractions, the price is alright, the rooms we're unfortunately dusty, dirty,few spider webs here and there and they especially looked sad and depressing. The breakfast was good, but the choice was very little unfortunately. It's an OK place for a short visit of Berlin

Hotel was easily located. Staff was super helpful though we arrived late. Room was well prepared too! Breakfast was great and staff was helpful to allocate table as it was crowded. Checking out was also a breeze. This is a must go to hotel for all future stays!

I stayed 2 nights and had overall a good experience, despite of reading some negative reviews about this hotel. It is very clean everywhere you go. I found staff working at the reception less friendly, as those who were serving breakfast (which is very good indeed), they were very friendly and helpful and one of the women (local German) spoke perfect Russian, we had a nice conversation. My room was situated on the 6th floor, but I didn’t find it inconvenient, as the lift was very modern and fast. Unfortunately the TV is only local channels in German language. A complimentary big bottle with mineral water was provided in my room when I first checked in. The only problem with this place was its remoteness from the main tourist attractions of Berlin, but transport links are good and quite frequent too. So if you don’t mind commuting to the main tourist attractions, then I can definitely recommend this hotel.

Excellent location, room nice and clean (big bathroom), have restaurants and supermarkets around, near public transport, Can walk to checkpoints Charlie and many museums.