Hotel berhampiran Masjid Yousuf, Birmingham

It was awful night.We booked this hotel to catch early morning flight.We didn’t even sleep for 1minute peacefully.old air condition.it was freaking hot and ac was not working.they should implement the new AC system.will never go again.window was also not good.you won’t be able to open it. Room was tiny and you will get suffocated

I am extremely disappointed with the service provided by Trip.com. We specifically booked a holiday for our kids, taking into account our child's love for swimming. Prior to making the reservation, we diligently checked the amenities listed, which clearly mentioned an indoor swimming pool. However, upon arrival, we were shocked to discover that the hotel not only lacked an indoor swimming pool, but the manager and staff denied its existence altogether. I am deeply dissatisfied and frustrated, unsure whether it was the hotel management or Trip.com that misled us. This misinformation ruined our entire trip, leaving us utterly dissatisfied. I am thoroughly displeased with Trip.com's services and the lack of accuracy in the information provided.

The staff are very friendly and welcoming. The room was clean but had dust in certain parts of the lighting and table. The bathroom didn’t smell to good when we got there. There wasn’t much soap to wash your hands. Unfortunately at night time the people next door were loud and at times the door was shutting it would wake you up. The tv remote wasn’t working properly.

Lovely hotel in a good location Great staff and homemade cookies Comfy bed Bath and shower I didn’t get to use the pool and sauna access this time but will be back to this hotel again

The budget IBIS is exactly that. But it’s functional and clean and somewhere to crash out for an evening. This would have had an excellent were it not for the comfort cooling system not working and the toilet fixtures falling off the wall (both reported to reception desk).

the service was great , however the room itself was very small leaving no room to be able to move around. the bathroom door also had a huge hole cut out as a handle which we thought was odd. also 1 pillow which wasn’t very thick left it so that me and my friend didn’t get much sleep and woke up with pain in our necks . can’t fault the service though , the staff at the reception were lovely

There is so much to unpack here when it comes to Selina Birmingham. Never again am I staying at this hellhole of a hotel. For a name like Selina, the hotel sure is nightmarish to stay at. It's shameful that the hotel shares the same name with my non-biological/cosplay partner. There is no breakfast but at least, the bedding, the pillows and the duvet are comfy (but most likely due to the fact that I’m tired) and the wi-fi is decent. Unfortunately, this is where the compliments stop, especially when the dorm rooms are so dark, you have to turn on the flashlight on your phone in order to see. Not to mention, there is no television in the room I was staying in. To make matters worse, the dorm room is cold, coupled with no heating. I honestly don't mind the cold most of the time but the room temperature is too cold for my liking. Speaking of the ground floor, the Korean receptionist told me that I'm not allowed to eat my food at a table at the cafe and told me to climb the stairs all the way to the third floor in order to eat my food. It isn't fair, considering the receptionist with the short, dark hair tends to allow me to eat my food at a table at the cafe during the very early hours of the morning. I eventually lost my patience and yelled at the Korean receptionist. It's rare when I lose my patience. I threatened in a growly voice with, ”I suggest you fill the pot noodle to the top with water unless you want a scathing, negative review to be blasted on the radio for everyone to hear?”. Finally, she got the memo. The rooms, bathrooms and toilets and facilities are unsanitary (for example, there are biscuit crumbs all over the bed sheets. I didn't know until I got out of bed), the entire hotel itself is not accessibility-friendly as if the lack of a lift and the staff not being accommodating towards disabled people such as myself isn’t of any indication, the kitchen and the kitchen equipment on the third floor are dirty, there is no hot water in some of the bathrooms within the dorm rooms, the bathrooms and the dorm rooms are shared (therefore, there is no privacy), the lights keep turning themselves off if you’re idle (I’m more used to turning on and off the lights on my own accord), you need to pay £10 for a padlock which is complicated for disabled people and the list goes on. The toilets, bathrooms, kitchen etc are just as dirty as Badea Faulkner and Olive Allison Brown from the Avanzar House in Middleton, Manchester not cleaning up after themselves. And don’t get me started on the staff being problematic. They aren’t very useful to the point where I had to shout at them due to their language barriers and them not listening to me, let alone understanding me. This is troubling for autistic people like me. Never in all my years have I encountered such frustrating hotel staff members. Compared to the other hotels I've stayed at in the past, the hotel staff in these hotels were never infuriating. If a lack of staff doesn’t tell you the appalling

amazing!!!!! femo riswan hakim abu amazing people excellent service by the team. i would say this hotel is super and very large room provided. good warm in the room even though outside is very cold. good stay

The location is bang in the middle of the city centre so it is well connected. Check in was smooth and we were allotted a room with an amazing view. There are additional amenities like a locker as well as an ironing board in the room. The breakfast spread had a delicious range from bakery, cereals, fruits, even waffles!! Overall, a lovely stay at Hampton😊

The hotel is very clean and well organised, the bedroom is an amazing comfortable bed to sleep on. Honestly, I enjoyed my stay there. I love their staff customer approach very polite.