Hotel di Bissone

What a surprise. Entrance, garage, check-in were so easy. But there was another big surprise: we were upgraded to a Suite. Room and bathroom were prefect and clean. The restaurant food was very good. There is a nice terrace overlooking the large swimming pool. The staff was very professional and extremely friendly. Breakfast was a very well appointed buffet. The location was perfect for us. Not too far from the freeway without the drawbacks and not too far from Lugano that can be reached in less than half hour. We highly recommend this hotel.

Sehr schöne und moderne Zimmer kürzlich komplett renoviert. Stylish, praktisch und mit Sinn fürs Detail eingerichtet. Minibar im Zimmer mit gratis Getränke. Im Eingangbereich gibt's auch noch eine Selfservice-Kaffeemaschine und einen Kühlschrank für Getränke. Man kann sich einfach bedienen, die Getränke am Self Check-in/out Terminal registrieren und bezahlen. Das Konzept ”Self Check-in / Check-out funktioniert einwandfrei. Bravo! Das Personal ist sehr freundlich und hilfsbereit. Die Strasse daneben ist stark befahren, für mehr Ruhe lohnt sich ein Zimmer auf der Seeseite zu nehmen.

Perfect hotel! Exceptional service, beautiful location & excellent food! Look no further this is the best hotel! Every single staff member was superb from the bellman, front desk, spa, pool, bar & restaurants. A special thank you to Franco, Rudy, Tarchi, Marianna, Giuseppe & Thorne (hopefully we didn’t miss anyone) that provided service way above and beyond. They made our stay very special and enjoyable. Thank you We highly recommend! Mike & Tracy

The hotel is well located for easy access to Lugano and the lakeside. The rooms were clean, reception had been smartened up since our last visit but the big plus is the excellent breakfast - plentiful supplies with a wide choice. All the staff we encountered were helpful. The only downside was that there didn’t appear to be a three person room which, since we stayed three nights would have been a big help.

While the overall stay was comfortable the service especially the front desk was disappointing. For starters the reception has a welcome drink which guests can consume when they arrive, however if a guest wants to have it otherwise - they are expressly stopped by the front office staff staring that ‘you can drink only at check- in not otherwise’. Wow! I found that rude and shocking. 0 points on hospitality for that. Late checkout - no flexibility to checkout late even by 30 mins. The front desk staff kept calling us inspite of a request to checkout at 12 noon latest 12.15 pm but no later. If you’re sitting in the lobby waiting to leave for your next meeting after checking out the looks from the staff were as if you’re unwanted. Your stay is over Just Get Out - don’t hover around. Complimentary drinks at the bar - served as if they’re doing us a favour and if you don’t consume the drinks the same as on checking in the front office staff will confirm with bar whether you have indeed consumed the complimentary drinks or not before renewing or issuing a fresh voucher! They don’t trust you and take your word for it! I personally found that offensive.

We had a wonder stay for two nights. The hotel is a classic with lots of history and a perfect location for walking to the town or enjoying a swim in the Lake. The formal restaurant was outstanding. Be sure to ask for a room with a view of the lake. The Pizza restaurant was perfect for a casual dinner with a great view.

I stayed only one night as my preferred hotel was fully booked and I was forced into hotel city lugano. I was pleasantly surprised. The staff was the kindest I have ever encountered anywhere in the world. Sure the decor isnt anything to praise and they dont have room service or other basics but it is clean and efficient. I have to say one more time that the staff here is just amazing, every single one of them. I would recommend this hotel.

Emplacement idéal, très centré et au bord du lac. Chambre spacieuse mais très vieille ... salle de bain ancestrale avec une ventilation qui fait un bruit d’enfer, une baignoire avec un vieux rideau de douche et une robinetterie datant de bien des décennies (pas de mélangeur) ... difficile de régler la température de l’eau. Pas de climatisation ... juste un ventilateur qui ne sert à rien ! Salle du petit déjeuné pas très accueillante et le buffet avec très peu de choix ! Dommage que les chambres ne soient par mieux entretenues et surtout rénovées et mise au goût du jour. Je n’y retournerais pas c’est sûr !

Personal äusserst freundlich! Sogar unser Hund wurde sehr herzlich aufgenommen. Frühstück ist sehr ausreichend und die Abendmenüs einfach aber recht lecker. Ein Manko geht an die Stadt Locarno ein : leider nicht hundgerecht. Es hat sehr viel Asphalt, was zu Verbrennungen führen kann. Die meisten möglichen Grünflächen sind für Hunde nicht erlaubt.

Hôtel avec toutes les commodités(Spa,fitness,piscine....),grande chambre spacieuse avec balcon.Je vous recommande Points négatifs:parking payant et personnel ne parlant pas français(deutsch or english)