Hotel berhampiran 11 DE NOVIEMBRE Park, Bogota

I arrived to find the lobby full. Three front desk employees were trying to check in a group of 10. Rather than designate 2 for that, and another for other guests, all three focused only on the group, making a handful of us wait about 35 minutes. I went to pay with my American Express card. They told me they don't accept AMEX even though they say they do on booking.com. Elevator broke on the way to my floor and I was stuck in the elevator for about 15 minutes before staff were able to get me out. Asked for a quiet room, but they put me in front of a construction site and was woken up at 6 am. When I went to check out, the elevator was still broken 12 hours later and I had to take all of my bags down five flights of stairs with no assistance from the hotel, as the phone in my room did not work and I was unable to call for help. Breakfast was supposed to begin at 7 but when I arrived (with limited time) at 7:15, nothing had been set up. This was a total disaster. And, not once, did any staff member apologize or make any effort to empathize.

Check-in proces was quick and efficient, very friendly staff at all hours and no matter where they worked, hotel room was clean and well designed, good beds and a great shower with a good water flow. Breakfast buffet exceeded expectations and service, quality and variety better than higher rated airport hotels. Great to have capuccino or espresso included vs the often coffee from the dispenser. Within 10 min safe walk towards Parque93 many restaurants and coffee places. Couldn’t wish for a better combination of a quality, service, neigbourhood and dining options nearby.

The hotel Andes Plaza is a really great hotel. The friendly customer service was excellent. All at reception were very friendly. Briteman gave that extra special attention and service. He constantly checked on me making sure everything was good. He helped set up my covid test. I also received friendly service in the hotel restaurant. Everyone was so friendly giving great service. The breakfast every morning was outstanding. This was my second time to stay in Hotel Andea Plaza and plan to return there again someday soon. I highly recommend Hotel Andes Plaza. The hotel is safe hotel and at a great location.

GHL首都酒店是一座位於繁華都市中心的精品酒店，以其卓越的服務和設施贏得了眾多遊客的青睞。酒店的地理位置優越，交通便利，周邊有眾多的商業區和旅遊景點。 酒店的客房寬敞明亮，設施齊全，舒適温馨。床鋪柔軟舒適，讓人一夜好眠。浴室設施豪華，提供高品質的洗浴用品和毛巾等。 酒店的服務也非常周到，員工們熱情友好，為客人提供個性化的服務。酒店的商務中心和旅遊諮詢台也提供了豐富的服務和幫助。 總之，GHL首都酒店是一座非常不錯的酒店，無論是商務出差還是旅遊度假都非常適合。

Better than expected! Room is great, bathroom extremely beautiful and staff is the most kind.

It was good. location was ok. There is a free shuttle bus connecting to the airport every hour. Room was just ok, For the night before the flight was ok

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

El habitel siempre ha sido el Hotel de mi preferencia, Siempre escojo Habitel Prime, Sus instalaciones, habitaciones, restaurante son un servicio 100% excelente. Muy recomendado si deseas estar cerca al aeropuerto, Tiene transporte 24 horas del día, Y si tienes el vuelo en la madrugada y no puedes desayunar. El hotel te da un lunch

Great modern hotel in the historical city center of Bogota (La Candelaria). I honestly couldn't have hoped for a better accommodation for my 5 days tourist trip. Location: excellent!! The hotel is 2 blocks from the museo del oro, with other museums and tourist attractions nearby. The hotel is also located near a crossroad which makes Uber pick up and drop off very seamless. Breakfast: very good. Fruit and fruit juices are available, as well as jam and a variety of breads and panitos. Salty options are available too (ham, cheese). There's a chef cooking your choice of eggs on the spot. Coffee and tea is available. Solid buffet breakfast. Rooms: Very large and very clean. Daily clean up including towels change. My window was slightly broken in that it would not fully lock when closing it, but it didn't bother me too much as I would still be able to close it and keep the cold out - just the sound would make it thru the window. Guest services: excellent. I did laundry, which was returned clean and in excellent conditions. The concierge also help me book a taxi for my return trip to the airport. They speak English and Spanish. Security: also pretty good. The street door has a Nest-like doorbell for both coming in and going out. A doorman is (sometimes) present just inside, if not then the hotel front desk will buzz you in. After passing the entrance, you have an elevator that takes you upstairs to the front desk. Elevator access for the floors with hotel rooms needs your room key card.

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