Hotel berhampiran Hacienda Santa Barbara, Bogota

I am bias with this place. I did an intership in this hotel 28 years ago and I absolutely love Hotel Hacienda Santa Barbara. It is still quite elegant and the area where is located is one of the best in the city. The service, the room, the bathroom, they are all great. I really love the breakfast buffet for the top quality of the food and the variety of native Colombian fruits. The staff (Edwin in the front desk, Don Pedro and Ana in the restaurant..) are extremely helpful and efficient. I will alway try to book this place whenever in Bogotá. Thank you

Rooms are large and well appointed. The staff is courteous overall. The experience could have been better: 1. At arrival, the staff wanted us to wait to check in while they took care of the Íbera crew who had arrived after us. Customers should be served in the order they arrive. Very rude and unprofessional. 2. Breakfast was mediocre. They do not serve soy or almond milk, despite being readily available in Bogotá. We had to go buy a bottle and carry it to breakfast, which was inconvenient. The hotel should provide a milk alternative. There was also too few staff for breakfast and often we had to wait for coffee refill and fruit to be available since there was only one waitress to cover breakfast. She was nice but at least another person should be available. 3. We reserved a premium room with two beds and were given in haste, to get rid of us so they could take care of the Iberia crew, a room with one bed. When we came back to get this fixed, the receptionist gave us a horrible connecting room with no blackout curtains and super noisy, room 311. At this point, it was late and we were exhausted so we waited for next morning to get another room. They eventually, through much insistence our part, assigned us the room we had originally paid for. No excuse, no upgrade, nothing, just a blank stare from the manager, she could not care about the issue we brought up. 4. Location: This is a residential area, which makes it hard to get in and out by car due to the street configuration. The hotel is across a canal that stinks so walking along or opening a window, not an option. The furnishings and decorations are very nice and elegant and the views from the terrace are nice. The clientele is quiet and well behaved. The cleaning staff is fantastic, the room was impeccably cleaned every day.

Hôtel très bien situé, très confortable et moderne, la piscine chauffée est un vrais plus

El Hotel está bien ubicado,las habitaciones son amplias sin embargo el servicio de aseo es deficiente así como el de recepción, quienes no registran los requerimientos que hacen los huéspedes, provocando con esto molestias e incomodidades, lo que nos significó quedarnos sin poder usar el sauna y peor aun sin desayunar la mañana de nuestro check out. Los recepcionistas del hotel son poco cordiales carecen de empatía, hacen lo mínimo posible para que tu estadía sea grata.

It was good. location was ok. There is a free shuttle bus connecting to the airport every hour. Room was just ok, For the night before the flight was ok

Hotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up.. Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up

Customer service was pretty rude and dismissive and this is coming from a super chill kinda customer. Room is clean and modern but basic. No water bottles supplied - definitely should be at the price the hotel charges. Location great with transfer to airport but you must give 24hrs notice or they refuse to collect you. Breakfast is 5/10. Not terrible but limited in selection and not very good quality. Wifi was also poor. Gym is dire. Overall I wouldn’t recommend it.

Syarikat ini menjanjikan perkhidmatan pembersihan sekali seminggu. Walau bagaimanapun, pengurus di laman web ini tidak berminat sama sekali dalam membuat janji ini menjadi kenyataan. Saya bercakap dengan dierctor, tetapi dia berbohong dan tidak mahu menyelesaikan keadaan. Saya meminta maklumat perkhidmatan pelanggan dan jawapannya ialah dia tidak akan memperbaharui kontrak saya. Dia juga berbohong tentang perkhidmatan dan jadual; Ia sangat mengecewakan untuk bercakap dengan pengurus dengan sikap sedemikian jadi saya memutuskan untuk pergi sahaja. Saya cuba menghubungi perkhidmatan pelanggan tetapi dierctor yang sama adalah yang membalas e-mel. Terdapat banyak tempat hebat di Chia dengan 1/2 harga. Saya menemui satu yang mempunyai teknologi cap jari untuk 1/2 harga di lokasi yang hebat. Walaupun bangunan itu bagus, pasukan pengurusan tidak mempunyai pengetahuan perkhidmatan pelanggan, dan etika asas manusia. Kakitangan penerimaan adalah hebat walaupun.

Todas las personas con quiénes interactuamos, Roselia, Rubén y Rosa, fueron muy amables. El hotel es muy tranquilo. Se puede descansar muy bien. Para mejorar, el estado del baño de la habitación. La grifería del lavamanos y el aro del sanitario estaban mal instalados, la jabonera de la ducha estaba suelta y las paredes estaban percudidas. Es el primer hotel en Chía en qué sec restringe el uso del aparato de calefacción instalado en la habitación. Las zonas verdes estaban muy descuidadas. Pese a todo lo anterior, el hotel es una buena opción para una o dos noches.