Hotel berhampiran Presbytères Trinité et Notre Dame de Lourdes, Bordeaux

Fantastic hotel within a 10 minute walk from Gare de St Jean rail station. Quiet location right on the tram line for easy access into the city centre. Rooms fresh with everything you need. It appears the hotel has had a recent make over as carpets and fittings all seem new. Air conditioning, opening window, fridge, electric kettle, safe, seperate bathroom to toilet. Beds very comfortable as were pillows. Nice hot shower and shower easy to access. Buffet breakfast excellent as is the restaurant. Foyer has plenty of comfortable seating while waiting. Staff were welcoming and went out of their way to be helpful. Most staff spoke good English which was nice when we do not have any French. We spent three nights here and can highly recommend the Novotel.

這家酒店位於波爾多老城區的中心位置。波爾多老城區是沒有地方停車的 且路邊警察非常敬業，到處是被投訴出警清理違停車輛的警察。我們選擇這家酒店有自己超大停車場，需要付費。但是非常方便。我們在波爾多完全步行就把整個老城區逛完了。車子留在酒店停車場。這家酒店還有小廚房，可以自己做飯，或者簡單微波爐加熱。但是波爾多的牛排太好吃了。我們都在外面吃的。

Location was closed the flixbus station by walk and receptionist was amazingly friendly. Room condition was even beyond my expection and good enough to stay alone with a nice and huge window view from my window or I'm the lucky one to stay in a beautiful corner room. Thanks for having this good memory for my first time to visit in Bordeaux.

Nice little room with excellent location, perfect for traveling people. Loved the breakfast the hotel had. With a great view from my room

Hotel services were excellent especially the breakfast. Lots of variety and the artisanal yogurts selection was wonderful. Only negative comment is the area around the hotel. Quiet at night and best not to walk around when it gets dark.

Hôtel situé à proximité de la gare de Bordeaux. Chambre très propre et installations modernes. Il faisait trop chaud dans la chambre durant notre séjour (mode clim désactivé). Le petit-déjeuner est très bien, même s’il n'y avait quasiment plus d’œufs brouillés lorsque je suis arrivé.

Arrivés à 2h du matin sans réservation, nous avons été très bien accueilli par le réceptionniste qui était très agréable. Il a proposé le lit bébé gratuitement. Le temps d’aller garer la voiture (sur le parking gratuit et sécurisé au top) le lit bébé était déjà dans la chambre. La réceptionniste du lendemain au petit déjeuner était également très agréable. L’extérieur de l’hôtel est jolie. La chambre était propre et en très bon état. Aucun point négatif. Nous recommandons sans hésiter.

J'aime beaucoup le concept. C'est tres pratique et confortable. Les chambres sont spacieuses avec une bonne literie.

Excellent value for the price paid (£40 per night without breakfast). It is a very nice double room, with an en-suite shower and toilet. It is clean and modern, small but has all you need for an airport stay. There is a small desk, TV, aircon, hanging space for clothes. Towels and shower gel are provided. It is ideal if you have an early morning flight, and 1 tram stop from Bordeaux airport. It takes 2 mins to walk to the tram stop and the first tram to the airport leaves at 4.45am. Though they can arrange a taxi for you if required. They kindly printed my boarding pass. You can check out early in the morning, use the key drop to hand back the key, and you are given the gate code to get out when reception is not open. The only issue I had was that the Wi-Fi wasn’t working - this may have just been in the room. I didn’t have the time to inform reception, so perhaps they could have rectified this. Reception staff are helpful. You can pay for breakfast at an extra charge. Hotel doesn’t offer lunch/evening meals but there’s plenty of restaurants walking distance or short tram ride away. Very good value for the price paid, compared to other nearby hotels. I would stay again if I had an early morning flight.

I stayed together with my partner at your hotel in Merignac last week the nights of the 29th and 30th of October. The night of the 30th we came back to the hotel around 22:30 p.m. and the reception was closed, so we used our card to open the main entrance of the hotel. Unfortunately, the card was not working as the door did not open. We tried several times to call the number which appeared in the front door, but no one replied. Suddenly some customers who were inside the hotel appeared and they opened us the front door. They told us that they have faced same issue; they could not open the front door. Additionally, they could not open their bedroom door, as the card was not working. We tried as well to open our bedroom door, but same issue happened, the card did not work. We were around two hours trying to reach someone from the hotel to solve this unpleasant situation, but we had no response at all. We were checking numbers of different Nemea hotels. We talked to both Lyon and Toulouse hotels, but they told us that they could not help us. They were stating that they were independent hotels and that they had no relationship between each other. We really felt abandoned and the whole situation was very unpleasant. We did as well call the police as we were desperate to solve this issue. As we had no response whatsoever from the hotel, we decided at around 0:15 a.m. to leave Nemea and search another hotel to spend the night. We needed to get a sleep. Same did the family that were with us in the reception. Moreover, they had two young daughters. Next morning, we went into the Nemea reception to explain the whole situation. The response we got from the man in the reception was to write an email to the following email account: merignac-stadium@nemea.fr. We did not accept so as we wanted a compensation on that same day. After that they agreed to pay us for the new hotel room we booked. This was not acceptable, and we required to compensate for the lost time, the several calls we did, the medication I was not able to take, and all the inconveniences caused. Finally, we got paid the hotel night at Ibis plus the Smartbox value. Finally, we would like to take the chance for you to recheck the internal policies on how you control the security as well as the emergency numbers in case any technological damage arises. A customer cannot be left abandoned as it has been done in this case.